The Heights at Medical Center

About The Heights at Medical Center

The Heights At Medical Center, located in SAN ANTONIO, TX, is a for-profit organization that accepts Medicare and Medicaid.

Why Families Choose The Heights at Medical Center

Key Performance Indicators

CMS Overall Rating 1 Stars
Nursing Hours 3.19 hrs
Safety Record Clean

Chain Affiliations & Network

This facility is part of the TOUCHSTONE COMMUNITIES network. This chain operates 25 facilities.

Chain Performance Overview

Inspection

2.8

Staffing

1.4

Quality

4.1

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Nursing Staff Analysis

Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).

Below Average Staffing

The Heights at Medical Center provides less care hours than the state average and less than the national average.

Registered Nurses (RN)

0.27 hrs/day

State: 0.42 US: 0.68

Case Mix Adj: 0.76

Quality Adj: 0.24

Licensed Practical Nurses

1.14 hrs/day

State: 1.37 US: 1.54

Case Mix Adj: 0.96

Quality Adj: 0.77

Certified Assistants

2.05 hrs/day

State: 2.02 US: 2.33

Case Mix Adj: 2.59

Quality Adj: 1.83

CMS Quality Ratings

Category	Rating	Stars
Overall Rating	1
Health Inspection	2
Quality Measures	4
Staffing	1

Health Inspection History

Inspection Cycle	Score	Date
Cycle 1 (Most Recent)	32	Aug 15, 2025
Weighted Average	103	Combined Score

Lower scores are better. Scores are based on health inspections and complaint investigations.

Detailed Quality Measures

Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.

Medicare claims-based measures

Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.

Measure	Rate
Percentage of short-stay residents who were rehospitalized after a nursi... (QM521)	25.0%
Percentage of short-stay residents who had an outpatient emergency depar... (QM522)	17.0%
Number of hospitalizations per 1000 long-stay resident days (QM551)	1.3%
Number of outpatient emergency department visits per 1000 long-stay resi... (QM552)	1.2%

MDS-based measures

Resident assessment data; often used for long-stay care quality.

Measure	Rate
Percentage of long-stay residents whose need for help with daily activit... (QM401)	8.2%
Percentage of long-stay residents who lose too much weight (QM404)	1.4%
Percentage of long-stay residents with a catheter inserted and left in t... (QM406)	0.0%
Percentage of long-stay residents with a urinary tract infection (QM407)	0.4%
Percentage of long-stay residents who have depressive symptoms (QM408)	0.0%
Percentage of long-stay residents who were physically restrained (QM409)	0.0%
Percentage of long-stay residents experiencing one or more falls with ma... (QM410)	3.9%
Percentage of long-stay residents assessed and appropriately given the p... (QM415)	96.1%
Percentage of short-stay residents assessed and appropriately given the... (QM430)	93.0%
Percentage of short-stay residents who newly received an antipsychotic m... (QM434)	0.0%
Percentage of long-stay residents whose ability to walk independently wo... (QM451)	7.6%
Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452)	16.5%
Percentage of long-stay residents assessed and appropriately given the s... (QM454)	91.5%
Percentage of short-stay residents who were assessed and appropriately g... (QM472)	83.3%
Percentage of long-stay residents with pressure ulcers (QM479)	2.8%
Percentage of long-stay residents with new or worsened bowel or bladder... (QM480)	5.7%
Percentage of long-stay residents who received an antipsychotic medicati... (QM481)	2.1%

Complaints & Deficiencies

Complaint History by Year

This chart shows the number of complaints filed each year.

Summary:

2023: 2 complaints
2024: 11 complaints
2025: 2 complaints
Total: 15 complaints on record

Recent Complaints (Since Jan 2023)

Date	Description
Aug 05, 2025	Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Aug 05, 2025	Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 24, 2024	Provide and implement an infection prevention and control program.
Jun 24, 2024	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 24, 2024	Keep residents' personal and medical records private and confidential.
May 29, 2024	Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
May 29, 2024	Provide appropriate treatment and care according to orders, resident?s preferences and goals.
May 29, 2024	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 29, 2024	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 20, 2024	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Apr 20, 2024	Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Mar 28, 2024	Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Mar 28, 2024	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 13, 2023	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 13, 2023	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Note: Table shows only complaints filed since Jan 1, 2023. See chart for historical trends.

Nearby Hospitals

SAN ANTONIO, TX

N/A

Owner & Operator Information

Business Entity

UVALDE COUNTY HOSPITAL AUTHORITY

Ownership Structure

UVALDE COUNTY HOSPITAL AUTHORITY Direct: 100%

Management & Direction

ADAM APOLINAR CORPORATE DIRECTOR
BIJU OOMMEN OPERATIONAL/MANAGERIAL CONTROL
BIJU OOMMEN ADP OF THE SNF
LARRY ROBINSON OPERATIONAL/MANAGERIAL CONTROL
LARRY ROBINSON ADP OF THE SNF
TOUCHSTONE STRATEGIES - MED CENTER LLC OPERATIONAL/MANAGERIAL CONTROL
TOUCHSTONE STRATEGIES - MED CENTER LLC ADP OF THE SNF

Associated Doctors

No associated doctor information available.

Local Comparison

Facility	Distance	Rating
The Army Residence Community Health Care Center	N/A	5
St. Francis Nursing Home	N/A	5
The Village at Incarnate Word	N/A	4
Silver Creek Nursing and Rehabilitation	N/A	4
Lakeside Nursing and Rehabilitation Center	N/A	5
Legend Oaks Healthcare and Rehabilitation Center -	N/A	5
The Atrium Rehabilitation Center	N/A	2
Medina Valley Health and Rehabilitation Center	N/A	4
Kendall House Wellness and Rehabilitation	N/A	4
Avir at Heritage	N/A	3

Related Analysis

Best Nursing Homes in SAN ANTONIO, TX

Compare The Heights at Medical Center to the top-rated facilities in the area.

Ownership Details

Complete list of registered owners, including direct and indirect ownership.

Noted Deficiencies

Detailed history of deficiencies with descriptions and correction dates.

Nursing Hours Analysis

Detailed breakdown of staffing hours per resident by role.

Frequently Asked Questions

The Heights at Medical Center has a 1-star CMS overall rating out of 5, which indicates care quality that may need improvement. The nursing staff spends 3.19 hours per resident daily, compared to the national average of 3.87 hours.

The Heights at Medical Center is certified to accept Medicare and Medicaid and provides comprehensive nursing home services including:

Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
Long-term Residential Care: Assistance with daily living activities for extended stays
Short-term Rehabilitation: Recovery services after hospital stays or surgeries
Memory Care: Specialized programs for residents with dementia and Alzheimer's disease

The facility has 134 certified beds.

The Heights at Medical Center accepts Medicare and Medicaid, which helps cover costs for eligible residents. Specific pricing varies based on:

Level of care needed (skilled nursing vs. long-term care)
Room type (private vs. semi-private)
Insurance coverage (Medicare, Medicaid, private insurance)
Length of stay and specific services required

For current rates and to discuss payment options, contact The Heights at Medical Center directly at 2106144888. Their admissions team can help determine coverage and out-of-pocket expenses.

When visiting The Heights at Medical Center, pay attention to these important factors:

Environment & Cleanliness

Overall cleanliness and odors
Resident room conditions
Common area maintenance
Safety features and accessibility

Staff & Care Quality

Staff-to-resident ratios
How staff interact with residents
Response time to resident needs
Staff knowledge and professionalism

Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.