About Normandy Terrace Nursing and Rehabilitation Center
Normandy Terrace Nursing And Rehabilitation Center, located in San Antonio, TX, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Normandy Terrace Nursing and Rehabilitation Center
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 2.81 hrs
- Safety Record Issues
Chain Affiliations & Network
This facility is part of the CREATIVE SOLUTIONS IN HEALTHCARE network. This chain operates 149 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Normandy Terrace Nursing and Rehabilitation Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 3 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 116 | Jul 25, 2025 |
| Weighted Average | 183 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | N/A |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | N/A |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 27.9% |
| Percentage of long-stay residents who lose too much weight (QM404) | 6.0% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.6% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.8% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 6.2% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 97.8% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 80.4% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.1% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 26.2% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 14.7% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 100.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 2.9% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 19.1% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 5.2% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 14 complaints
- 2025: 17 complaints
- 2026: 8 complaints
- Total: 39 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 27, 2026 | Reasonably accommodate the needs and preferences of each resident. |
| Mar 27, 2026 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Feb 02, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Feb 02, 2026 | Protect each resident from the wrongful use of the resident's belongings or money. |
| Feb 02, 2026 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. |
| Nov 30, 2025 | Keep residents' personal and medical records private and confidential. |
| Nov 30, 2025 | Provide and implement an infection prevention and control program. |
| Aug 19, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Aug 16, 2025 | Post nurse staffing information every day. |
| Aug 16, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Aug 04, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Aug 04, 2025 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Aug 04, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Aug 04, 2025 | Keep residents' personal and medical records private and confidential. |
| Aug 04, 2025 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| Aug 04, 2025 | Ensure that residents are fully informed and understand their health status, care and treatments. |
| Aug 04, 2025 | Have a policy regarding use and storage of foods brought to residents by family and other visitors. |
| Aug 04, 2025 | Dispose of garbage and refuse properly. |
| Aug 04, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Aug 04, 2025 | Provide and implement an infection prevention and control program. |
| Apr 26, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Feb 18, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Aug 14, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Aug 14, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jul 18, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jul 18, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jul 18, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jun 23, 2024 | Provide appropriate foot care. |
| Jun 23, 2024 | Provide activities to meet all resident's needs. |
| Jun 23, 2024 | PASARR screening for Mental disorders or Intellectual Disabilities |
| Jun 23, 2024 | Ensure each resident receives an accurate assessment. |
| Jun 23, 2024 | Ensure residents have reasonable access to and privacy in their use of communication methods. |
| Jun 23, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Apr 22, 2024 | Put firmly secured handrails on each side of hallways. |
| Apr 22, 2024 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Mar 05, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jun 21, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jun 21, 2026 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Jun 21, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
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Owner & Operator Information
Business Entity
WEST WHARTON COUNTY HOSPITAL DISTRICT
Ownership Structure
Management & Direction
- GARY BLAKE ADP OF THE SNF
- GARY BLAKE OPERATIONAL/MANAGERIAL CONTROL
- MALISA BLAKE OPERATIONAL/MANAGERIAL CONTROL
- SEAN BOWERS MANAGING CONTROL - GOVERNING BODY
- ALFRED CISNEROS MANAGING CONTROL - GOVERNING BODY
- TRAVIS COBB MANAGING CONTROL - GOVERNING BODY
- STEPHEN COOPER MANAGING CONTROL - GOVERNING BODY
- SHERRIE HARDIN MANAGING CONTROL - GOVERNING BODY
- LINDA HUGGINS CORPORATE DIRECTOR
- RICHARD KERZEE MANAGING CONTROL - GOVERNING BODY
- PATRICIA KORENEK MANAGING CONTROL - GOVERNING BODY
- SAN ANTONIO V ENTERPRISES LLC OPERATIONAL/MANAGERIAL CONTROL
- SAN ANTONIO V ENTERPRISES LLC ADP OF THE SNF
- DUNCAN SCZEPANIK OPERATIONAL/MANAGERIAL CONTROL
- DUNCAN SCZEPANIK ADP OF THE SNF
- PAUL SOECHTING MANAGING CONTROL - GOVERNING BODY
- JOE STRACK MANAGING CONTROL - GOVERNING BODY
- JOHNNY THOMPSON CORPORATE OFFICER
- ZACHARY WILLIG CORPORATE DIRECTOR
- RAVIKANTH REDDY YALAMURI OPERATIONAL/MANAGERIAL CONTROL
- RAVIKANTH REDDY YALAMURI ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| The Army Residence Community Health Care Center | N/A | 5 |
| Country Care Manor | N/A | 4 |
| St. Francis Nursing Home | N/A | 5 |
| The Village at Incarnate Word | N/A | 4 |
| Silver Creek Nursing and Rehabilitation | N/A | 4 |
| Lakeside Nursing and Rehabilitation Center | N/A | 5 |
| Legend Oaks Healthcare and Rehabilitation Center - | N/A | 5 |
| Frank M Tejeda Texas State Veterans Home | N/A | 5 |
| The Atrium Rehabilitation Center | N/A | 2 |
| Medina Valley Health and Rehabilitation Center | N/A | 4 |
Related Analysis
Best Nursing Homes in San Antonio, TX
Compare Normandy Terrace Nursing and Rehabilitation Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Normandy Terrace Nursing and Rehabilitation Center directly at 2106480101. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.