About Heritage Plaza Nursing Center
Heritage Plaza Nursing Center, located in TEXARKANA, TX, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Heritage Plaza Nursing Center
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 2.73 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the STONEGATE SENIOR LIVING network. This chain operates 24 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Heritage Plaza Nursing Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 5 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 80 | Apr 23, 2025 |
| Weighted Average | 93 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | N/A |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | N/A |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.6% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 4.0% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 3.1% |
| Percentage of long-stay residents who lose too much weight (QM404) | 1.5% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.5% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 100.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.1% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 14.6% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 9.4% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 97.4% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 100.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.1% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 5.9% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 14.0% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 1 complaint
- 2024: 8 complaints
- 2025: 6 complaints
- Total: 15 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Sep 11, 2025 | Provide enough food/fluids to maintain a resident's health. |
| Sep 11, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Apr 11, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Mar 12, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Mar 12, 2025 | Reasonably accommodate the needs and preferences of each resident. |
| Mar 12, 2025 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. |
| Nov 08, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Sep 12, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Sep 12, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 12, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Sep 12, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Apr 17, 2024 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Feb 28, 2024 | Ensure each resident receives an accurate assessment. |
| Feb 28, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Oct 15, 2023 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
Nearby Hospitals
CHRISTUS ST MICHAEL HEALTH SYSTEM
TEXARKANA, TX
LITTLE RIVER MEMORIAL HOSPITAL
ASHDOWN, AR
RIVERVIEW BEHAVIORAL HEALTH
TEXARKANA, AR
WADLEY REGIONAL MEDICAL CENTER
TEXARKANA, TX
Owner & Operator Information
Business Entity
FANNIN COUNTY HOSPITAL AUTHORITY
Ownership Structure
Management & Direction
- TIMOTHY BEALL W-2 MANAGING EMPLOYEE
- FANNIN COUNTY HOSPITAL AUTHORITY OPERATIONAL/MANAGERIAL CONTROL
- ERIN HOLT CORPORATE DIRECTOR
- WENDY KEETON CORPORATE DIRECTOR
- MONICA KISSLING CORPORATE OFFICER
- PATRICIA MCBEAN CORPORATE DIRECTOR
- ANGELA OWENS CORPORATE DIRECTOR
- PF HERITAGE SNF OPS LLC OPERATIONAL/MANAGERIAL CONTROL
- CLARK SANDERSON CORPORATE DIRECTOR
- CLARK SANDERSON CORPORATE OFFICER
- KELLY TROMPLER CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Pleasant Manor Nursing and Rehab | N/A | 5 |
| Little River Nursing and Rehab | N/A | 4 |
| The Springs of Texarkana | N/A | 4 |
| The Cottages at Texarkana | N/A | 3 |
| The Villa at Texarkana | N/A | 3 |
| Cornerstone Retirement Community | N/A | 3 |
| Rose Haven Retreat | N/A | 4 |
| Bailey Creek Health and Rehab | N/A | 1 |
| Heritage Plaza Nursing Center | N/A | 2 |
| Avir at Texarkana | N/A | 1 |
Related Analysis
Best Nursing Homes in TEXARKANA, TX
Compare Heritage Plaza Nursing Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Heritage Plaza Nursing Center directly at 9037926700. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.