About Parklane West Healthcare Center
Parklane West Healthcare Center, located in San Antonio, TX, is a government owned organization that accepts Medicare and Medicaid.
Why Families Choose Parklane West Healthcare Center
- More Nursing Time: Staff spends 3.87 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.87 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the THE ENSIGN GROUP network. This chain operates 338 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Parklane West Healthcare Center provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 4 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 200 | May 16, 2025 |
| Weighted Average | 183 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 32.0% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 15.9% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.6% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.2% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 10.7% |
| Percentage of long-stay residents who lose too much weight (QM404) | 1.5% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 99.3% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 98.9% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 13.3% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 12.4% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 96.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 94.7% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.0% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 16.1% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 4.9% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 5 complaints
- 2024: 14 complaints
- 2025: 30 complaints
- 2026: 10 complaints
- Total: 59 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 20, 2026 | Provide and implement an infection prevention and control program. |
| Mar 17, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Mar 14, 2026 | Keep all essential equipment working safely. |
| Mar 06, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Mar 06, 2026 | Honor each resident's preferences, choices, values and beliefs. |
| Mar 06, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Mar 06, 2026 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Jan 11, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jan 11, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Dec 08, 2025 | Keep residents' personal and medical records private and confidential. |
| Nov 27, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Nov 27, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Aug 08, 2025 | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. |
| Aug 08, 2025 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| Aug 08, 2025 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| Aug 08, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Aug 08, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Aug 08, 2025 | Provide and implement an infection prevention and control program. |
| Jun 12, 2025 | Ensure each resident?s drug regimen must be free from unnecessary drugs. |
| Jun 09, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jun 09, 2025 | PASARR screening for Mental disorders or Intellectual Disabilities |
| Jun 09, 2025 | Assure that each resident?s assessment is updated at least once every 3 months. |
| Jun 09, 2025 | Ensure each resident receives an accurate assessment. |
| Jun 09, 2025 | Encode each resident?s assessment data and transmit these data to the State within 7 days of assessment. |
| Jun 09, 2025 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| Jun 09, 2025 | Keep all essential equipment working safely. |
| Jun 09, 2025 | Provide and implement an infection prevention and control program. |
| Jun 09, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jun 09, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Jun 09, 2025 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| Jun 09, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Jun 09, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jun 09, 2025 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| Jun 09, 2025 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| Jun 09, 2025 | Keep residents' personal and medical records private and confidential. |
| Jun 09, 2025 | Reasonably accommodate the needs and preferences of each resident. |
| May 02, 2025 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. |
| Apr 17, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Apr 16, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Dec 05, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Dec 05, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Dec 05, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Aug 02, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Apr 29, 2024 | Dispose of garbage and refuse properly. |
| Apr 29, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Apr 29, 2024 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Apr 29, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Apr 29, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Mar 08, 2024 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Mar 08, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Feb 02, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Feb 02, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Feb 02, 2024 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Dec 19, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Dec 19, 2023 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Dec 19, 2023 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Aug 09, 2023 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. |
| Jun 14, 2023 | Reasonably accommodate the needs and preferences of each resident. |
| Jun 21, 2026 | Follow proper procedures when the fire alarm was out of service for more than 4 hours. |
Nearby Hospitals
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METHODIST HOSPITAL STONE OAK
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SAN ANTONIO VA MEDICAL CENTER (VA SOUTH TEXAS HEALTHCARE SYSTEM)
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CHILDREN'S HOSPITAL OF SAN ANTONIO
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TEXAS CENTER FOR INFECTIOUS DISEASE
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SAN ANTONIO STATE HOSP STATE SCHOOL
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WESTOVER HILLS BAPTIST HOSPITAL
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LAUREL RIDGE TREATMENT CENTER
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SAN ANTONIO BEHAVIORAL HEALTHCARE HOSPITAL
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Brooke Army Medical Center (FT Sam Houston)
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CEDAR HILLS BEHAVIORAL
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SOUTH TEXAS SPINE AND SURGICAL HOSPITAL
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FOUNDATION SURGICAL HOSPITAL OF SAN ANTONIO
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Owner & Operator Information
Business Entity
DEWITT MEDICAL DISTRICT
Ownership Structure
Management & Direction
- ALMA ALEXANDER CORPORATE OFFICER
- DEVIN BREWER MANAGING CONTROL - GOVERNING BODY
- DEVIN BREWER OPERATIONAL/MANAGERIAL CONTROL
- DEVIN BREWER ADP OF THE SNF
- SOON BURNAM CORPORATE OFFICER
- ENSIGN SERVICES INC ADP OF THE SNF
- RAUL GAONA MANAGING CONTROL - GOVERNING BODY
- RAUL GAONA OPERATIONAL/MANAGERIAL CONTROL
- RAUL GAONA ADP OF THE SNF
- CHAD KEETCH CORPORATE OFFICER
- STANDARD BEARER HEALTHCARE OP LP ADP OF THE SNF
- THE ENSIGN GROUP INC ADP OF THE SNF
- TOWERS PARK HEALTH HOLDINGS LLC ADP OF THE SNF
- TOWERS PARK HEALTHCARE INC. OPERATIONAL/MANAGERIAL CONTROL
- TOWERS PARK HEALTHCARE INC. ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| The Army Residence Community Health Care Center | N/A | 5 |
| Country Care Manor | N/A | 4 |
| The Village at Incarnate Word | N/A | 4 |
| St. Francis Nursing Home | N/A | 5 |
| Silver Creek Nursing and Rehabilitation | N/A | 4 |
| Lakeside Nursing and Rehabilitation Center | N/A | 5 |
| Frank M Tejeda Texas State Veterans Home | N/A | 5 |
| Legend Oaks Healthcare and Rehabilitation Center - | N/A | 5 |
| The Atrium Rehabilitation Center | N/A | 2 |
| Medina Valley Health and Rehabilitation Center | N/A | 4 |
Related Analysis
Best Nursing Homes in San Antonio, TX
Compare Parklane West Healthcare Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Parklane West Healthcare Center directly at 2108291400. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.