About Franklin Heights Nursing and Rehabilitation
Franklin Heights Nursing And Rehabilitation, located in El Paso, TX, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Franklin Heights Nursing and Rehabilitation
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 2.88 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the CREATIVE SOLUTIONS IN HEALTHCARE network. This chain operates 149 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Franklin Heights Nursing and Rehabilitation provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 1 |
|
| Quality Measures | 5 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 96 | Jul 24, 2025 |
| Weighted Average | 263 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | N/A |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | N/A |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 9.3% |
| Percentage of long-stay residents who lose too much weight (QM404) | 2.9% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.2% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.2% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 1.7% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.6% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 99.2% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 2.5% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 14.6% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 8.6% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 100.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 1.8% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 19.1% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 9.5% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 5 complaints
- 2024: 31 complaints
- 2025: 10 complaints
- 2026: 5 complaints
- Total: 51 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jan 27, 2026 | Hire a qualified full-time social worker in a facility with more than 120 beds. |
| Jan 27, 2026 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Jan 27, 2026 | Reasonably accommodate the needs and preferences of each resident. |
| Nov 27, 2025 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| Nov 26, 2025 | Ensure that residents are free from significant medication errors. |
| Nov 26, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Nov 26, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jul 25, 2025 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| Jul 25, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jul 25, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Jul 25, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jul 25, 2025 | The resident has the right to receive notices in a format and a language he or she understands. |
| Jul 25, 2025 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. |
| Aug 09, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Aug 09, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Aug 09, 2024 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Aug 09, 2024 | Provide safe and appropriate respiratory care for a resident when needed. |
| Jun 01, 2024 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| Jun 01, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Jun 01, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Jun 01, 2024 | Provide and implement an infection prevention and control program. |
| Jun 01, 2024 | Keep all essential equipment working safely. |
| May 17, 2024 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. |
| May 17, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Mar 21, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Mar 21, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Feb 18, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Feb 18, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Feb 18, 2024 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Feb 18, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Feb 18, 2024 | Respond appropriately to all alleged violations. |
| Feb 18, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Feb 18, 2024 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Feb 18, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Feb 03, 2024 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| Feb 03, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Feb 03, 2024 | Provide safe and appropriate respiratory care for a resident when needed. |
| Feb 03, 2024 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| Feb 03, 2024 | Ensure each resident receives an accurate assessment. |
| Feb 03, 2024 | Respond appropriately to all alleged violations. |
| Feb 03, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Feb 03, 2024 | Keep residents' personal and medical records private and confidential. |
| Feb 03, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jan 23, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 05, 2023 | Provide and implement an infection prevention and control program. |
| Oct 05, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Oct 05, 2023 | Provide safe and appropriate respiratory care for a resident when needed. |
| Aug 28, 2023 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. |
| Aug 28, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jun 21, 2026 | Provide safe and appropriate respiratory care for a resident when needed. |
| Jun 21, 2026 | Reasonably accommodate the needs and preferences of each resident. |
Nearby Hospitals
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THE HOSPITALS OF PROVIDENCE - EAST CAMPUS
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THE HOSPITALS OF PROVIDENCE TRANSMOUNTAIN CAMPUS
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UNIVERSITY MEDICAL CENTER OF EL PASO
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BAYLOR SCOTT & WHITE MEDICAL CENTER- COLLEGE STATI
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William Beaumont AMG (FT Bliss)
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EL PASO CHILDREN'S HOSPITAL
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EL PASO PSYCHIATRIC CENTER
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EL PASO BEHAVIORAL HEALTH SYSTEM
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RIO VISTA BEHAVIORAL HEALTH
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THE HOSPITALS OF PROVIDENCE HORIZON CITY CAMPUS
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Owner & Operator Information
Business Entity
WEST WHARTON COUNTY HOSPITAL DISTRICT
Ownership Structure
Management & Direction
- GARY BLAKE ADP OF THE SNF
- GARY BLAKE OPERATIONAL/MANAGERIAL CONTROL
- MALISA BLAKE OPERATIONAL/MANAGERIAL CONTROL
- SEAN BOWERS MANAGING CONTROL - GOVERNING BODY
- ALFRED CISNEROS MANAGING CONTROL - GOVERNING BODY
- RADU CIUBUC ADP OF THE SNF
- TRAVIS COBB MANAGING CONTROL - GOVERNING BODY
- STEPHEN COOPER MANAGING CONTROL - GOVERNING BODY
- EL PASO I ENTERPRISES LLC ADP OF THE SNF
- EL PASO I ENTERPRISES LLC OPERATIONAL/MANAGERIAL CONTROL
- SHERRIE HARDIN MANAGING CONTROL - GOVERNING BODY
- LINDA HUGGINS CORPORATE DIRECTOR
- RICHARD KERZEE MANAGING CONTROL - GOVERNING BODY
- PATRICIA KORENEK MANAGING CONTROL - GOVERNING BODY
- FABIANA LOZANO ADP OF THE SNF
- PAUL SOECHTING MANAGING CONTROL - GOVERNING BODY
- JOE STRACK MANAGING CONTROL - GOVERNING BODY
- JOHNNY THOMPSON CORPORATE OFFICER
- ZACHARY WILLIG CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Oasis Nursing and Rehabilitation Center | N/A | 4 |
| Mountain Villa Nursing Center | N/A | 4 |
| Center at Zaragoza, LLC | N/A | 4 |
| St Giles Nursing and Rehabilitation Center | N/A | 2 |
| The Bartlett Skilled Nursing and Assisted Living | N/A | 1 |
| White Acres Wellness and Rehabilitation | N/A | 2 |
| Ambrosio Guillen Texas State Veterans Home | N/A | 2 |
| El Paso Health and Rehabilitation Center | N/A | 1 |
| Ignite Medical Resort El Paso, LLC | N/A | 1 |
| Las Ventanas De Socorro | N/A | 2 |
Related Analysis
Best Nursing Homes in El Paso, TX
Compare Franklin Heights Nursing and Rehabilitation to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Franklin Heights Nursing and Rehabilitation directly at 9155849417. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.