CONTACT INFORMATION REVIEWS & MORE DATA
Azalea Heights
- Date Updated: May 01, 2025
- CMS Overall 5-Star Rating:
-
Address: 3505 OLD JACKSONVILLE RD
TYLER TX 75701 Map - Phone: 903-561-2011
- Website: Click Here
- Medicare Provider Number: 675289
- Participating in Medicare Since: January 13, 1994
- No. of Certified Beds: 120
- No. of Residents: N/A
- Occupancy: N/A
- Amount Fined: $28,145.96
- Complaints Filed: 8
- Accepts: Medicare and Medicaid
About Azalea Heights
Looking for information about Azalea Heights? You're in the right place. We've gathered all the essential details you need to make an informed decision about this nursing home.
Azalea Heights, located in TYLER, TX, is a for-profit organization that accepts Medicare and Medicaid.
Azalea Heights offers a comprehensive range of services including skilled nursing care, long-term residential care, short-term rehabilitation, and specialized memory care for residents with dementia and Alzheimer's disease. The facility is equipped with modern amenities and maintains a supportive environment designed to enhance the quality of life for all residents, with a focus on personalized care plans and meaningful community engagement.
Why Families Choose Azalea Heights
What You'll Find About Azalea Heights
We've organized all the essential information you need to evaluate this nursing home:
- Quality Ratings - How does Azalea Heights score on CMS quality measures?
- Nursing Care Hours - How much time do nurses spend with residents?
- Health Outcomes - What are the facility's quality measure results?
- Nearby Hospitals - Which hospitals serve this facility's residents?
- Medical Staff - Which doctors provide care at this facility?
- Compare Facilities - How does this facility compare to others nearby?
Key Performance Indicators
-
Local Ranking (10-mile radius)#8 of 15
View Full Ranking Report - CMS Overall Rating 2 Stars
- Quality Trend Improving
- Daily Nursing Hours per Resident 3.05 hrs
- Rehospitalization Rate 30.9%
- Safety Record No Safety Flags
How Good Is Azalea Heights? Quality Ratings Explained
Wondering how Azalea Heights compares to other nursing homes? Here's everything you need to know about their quality ratings and what they mean for residents and families.
The Centers for Medicare and Medicaid Services (CMS) conducts comprehensive, multi-day inspections of every skilled nursing facility in the United States. These thorough evaluations result in detailed star ratings across multiple categories, giving you a clear picture of care quality. The health inspection scores are standardized, so you can directly compare Azalea Heights to any other facility in the country.
Azalea Heights's Star Ratings
Here's how Azalea Heights performs across the key quality categories compared to other nursing homes:
Overall Rating
Combines all quality measures into one comprehensive score
2
Health Inspection Rating
Based on health inspections and compliance with safety standards
3
Quality Rating
Measures resident health outcomes and clinical care quality
2
Staffing Rating
Evaluates nurse staffing levels and time spent with residents
1
Understanding Star Ratings
- 5 Stars: Top 10% of nursing homes in TX
- 4 Stars: Above average performance (next 23%)
- 3 Stars: Average performance (middle 23%)
- 2 Stars: Below average performance (next 23%)
- 1 Star: Bottom 20% of nursing homes in TX
Star ratings compare facilities within TX only. For nationwide comparisons, use the inspection scores below.
Health Inspection History
These scores show Azalea Heights's performance over multiple inspection cycles compared to other facilities:
Inspection Score Timeline
| Inspection Cycle | Score | Performance | Date |
|---|---|---|---|
| Most Recent (Cycle 1) | 20 | Good - Above average | Sep 18, 2024 |
| Cycle 2 | 181 | Critical - Major problems | Aug 10, 2023 |
| Cycle 3 | 8 | Excellent - Top tier | Jun 22, 2022 |
| Weighted Average | 72 | Critical overall | Combined Score |
Understanding Inspection Scores
- 0-15: Excellent compliance - Among the best facilities nationwide
- 16-30: Good compliance - Above average performance
- 31-45: Fair compliance - Some issues that need attention
- 46-60: Poor compliance - Multiple problems requiring correction
- 60+: Critical issues - Significant problems requiring immediate action
Lower scores are better. These scores can be compared directly across all nursing homes nationwide, unlike star ratings which are state-specific.
How Much Time Do Nurses Spend with Residents?
One of the most important factors in nursing home care is how much time staff spends with each resident. Here's how Azalea Heights compares to state and national averages.
CMS tracks detailed information about nursing staff time, including different types of caregivers: Registered Nurses (RNs) who provide complex medical care, Licensed Practical Nurses (LPNs) who handle routine medical tasks, and Certified Nursing Assistants (CNAs) who help with daily activities. More nursing hours per resident generally indicates better care, though it can also reflect residents with more complex medical needs.
Below Average Nursing Hours
The nursing staff at Azalea Heights spends less time than the state average and less time than the national average with residents each day.
Registered Nurses (RN)
Provide complex medical care, medication management, and clinical assessments
Licensed Practical Nurses (LPN)
Handle routine medical tasks, wound care, and medication administration
Nursing Assistants (CNA)
Help with daily activities like bathing, dressing, eating, and mobility
Total Licensed Staff Hours
1.01 hrs
State: 1.39 | National: 1.54
Total Nursing Hours per Resident
3.05 hrs
State: 3.38 | National: 3.86
Understanding These Numbers
- Case Mix Adjusted: Accounts for the complexity of residents' medical conditions
- Quality Adjusted: Factors in the facility's overall quality performance
- Higher hours generally indicate: More personalized attention, better response to resident needs
- Consider context: Some facilities may have higher hours due to residents with more complex medical needs
Azalea Heights Owner & Operator Information
Business Entity Name:
WEST WHARTON COUNTY HOSPITAL DISTRICT
Owners:
- WEST WHARTON COUNTY HOSPITAL DISTRICT (DIRECT- NO PERCENTAGE PROVIDED)
Managers and Directors:
- RICHARD MCGUIRE (MANAGING EMPLOYEE)
- JOHNNY THOMPSON (CORPORATE OFFICER)
- TOUCHSTONE STRATEGIES - TYLER2 LLC (OPERATIONAL/MANAGERIAL CONTROL)
- NATHAN TUDOR (CORPORATE OFFICER)
Recent Complaints by Residents
Complaint History by Year
This chart shows the number of complaints filed each year at Azalea Heights:
Complaint Summary:
- 2023: 5 complaints
- 2024: 3 complaints
- Total: 8 complaints on record
Complaints filed by residents at Azalea Heights since January 2023:
| Complaint Description | Date Filed |
|---|---|
| Provide care and assistance to perform activities of daily living for any resident who is unable. | 05/22/2024 |
| Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | 05/22/2024 |
| Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. | 05/22/2024 |
| Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | 10/09/2023 |
| Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | 10/09/2023 |
| Provide care and assistance to perform activities of daily living for any resident who is unable. | 10/09/2023 |
| Provide appropriate treatment and care according to orders, resident?s preferences and goals. | 10/09/2023 |
| Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. | 10/09/2023 |
How Well Does Azalea Heights Care for Residents?
These quality measures show how well Azalea Heights helps residents recover, stay healthy, and maintain their quality of life. We've organized the most important measures into categories that matter most to families.
Safety & Prevention
How well does the facility prevent injuries and infections?Percentage of long-stay residents with a urinary tract infection 5-Star Factor
Infections can be serious for elderly residents. Lower rates show good hygiene practices and infection control.
Percentage of long-stay residents experiencing one or more falls with major injury 5-Star Factor
Falls can cause serious injuries like broken bones and head trauma. Lower rates indicate better safety protocols and staff attention.
Percentage of long-stay residents with pressure ulcers 5-Star Factor
Pressure sores are painful, slow to heal, and can become life-threatening infections. Prevention shows quality daily care.
Recovery & Rehabilitation
How successful is the facility at helping residents recover and return home?Percentage of short-stay residents who were rehospitalized after a nursing home admission 5-Star Factor
Fewer hospital readmissions mean residents are getting effective care and recovering well at the facility.
Number of hospitalizations per 1000 long-stay resident days 5-Star Factor
Fewer hospital readmissions mean residents are getting effective care and recovering well at the facility.
Daily Care Quality
How well does the facility help residents with daily activities and maintain their health?Percentage of short-stay residents who had an outpatient emergency department visit 5-Star Factor
This measure reflects the overall quality of care and attention residents receive at this facility.
Number of outpatient emergency department visits per 1000 long-stay resident days 5-Star Factor
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents whose need for help with daily activities has increased 5-Star Factor
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents who lose too much weight
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents with a catheter inserted and left in their bladder 5-Star Factor
Catheters increase infection risk and reduce dignity. Lower usage shows efforts to maintain normal function.
Percentage of long-stay residents who have depressive symptoms
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents who were physically restrained
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents whose ability to walk independently worsened 5-Star Factor
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents with new or worsened bowel or bladder incontinence
This measure reflects the overall quality of care and attention residents receive at this facility.
Medication Management
How safely and effectively does the facility manage resident medications?Percentage of long-stay residents who received an antipsychotic medication 5-Star Factor
These powerful medications should only be used when medically necessary. Lower rates indicate appropriate, person-centered care.
Percentage of short-stay residents who newly received an antipsychotic medication 5-Star Factor
These powerful medications should only be used when medically necessary. Lower rates indicate appropriate, person-centered care.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
Proper medication management prevents dangerous interactions and ensures residents get the right treatments.
Understanding Quality Measures
What These Numbers Mean:
- Lower is better for safety measures (falls, infections, pressure sores)
- Higher is better for positive outcomes (successful discharges, functional improvement)
- 5-Star Factor measures directly impact the facility's overall CMS rating
How to Use This Information:
- Compare Azalea Heights's performance to state averages
- Look for consistent patterns across multiple measures
- Consider which categories matter most for your loved one's needs
- Discuss any concerns with the facility during your visit
This section contains the complete technical quality measures data as reported to CMS. Quality measures are based on resident assessments, Medicare claims data, and facility surveys.
| Measure Description | Facility Score | State Average | Performance | Measure Code |
|---|---|---|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursing home admission 5-Star | 30.9% | 26.5% | Needs Attention | QM521 |
| Percentage of short-stay residents who had an outpatient emergency department visit 5-Star | 10.8% | 12.8% | Better | QM522 |
| Number of hospitalizations per 1000 long-stay resident days 5-Star | 3.6% | 2.1% | Needs Attention | QM551 |
| Number of outpatient emergency department visits per 1000 long-stay resident days 5-Star | 2.0% | 2.0% | Better | QM552 |
| Percentage of long-stay residents whose need for help with daily activities has increased 5-Star | 26.7% | 19.2% | Needs Attention | QM401 |
| Percentage of long-stay residents who lose too much weight | 6.5% | 4.1% | Needs Attention | QM404 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder 5-Star | 0.8% | 0.9% | Better | QM406 |
| Percentage of long-stay residents with a urinary tract infection 5-Star | 0.4% | 0.8% | Better | QM407 |
| Percentage of long-stay residents who have depressive symptoms | 4.7% | 3.8% | Needs Attention | QM408 |
| Percentage of long-stay residents who were physically restrained | 0.0% | 0.0% | Better | QM409 |
| Percentage of long-stay residents experiencing one or more falls with major injury 5-Star | 3.2% | 3.3% | Better | QM410 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 95.0% | 97.4% | Needs Attention | QM415 |
| Percentage of long-stay residents who received an antipsychotic medication 5-Star | 6.1% | 8.0% | Better | QM419 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 64.4% | 90.4% | Needs Attention | QM430 |
| Percentage of short-stay residents who newly received an antipsychotic medication 5-Star | 0.0% | 1.4% | Better | QM434 |
| Percentage of long-stay residents whose ability to walk independently worsened 5-Star | 19.7% | N/A | No Comparison | QM451 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 24.3% | 22.0% | Needs Attention | QM452 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 98.7% | 98.1% | Better | QM454 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 45.9% | 87.6% | Needs Attention | QM472 |
| Percentage of long-stay residents with pressure ulcers 5-Star | 5.1% | N/A | No Comparison | QM479 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 25.5% | N/A | No Comparison | QM480 |
Hospitals Near Azalea Heights
Quite often skilled nursing facilities and hospitals work closely together to help patients recover or manage a terminal illness. Hospitals deals with acute care while nursing homes treat patients for a longer period of time. New residents at skilled nursing homes typically come from a hospital and nursing home residents may be readmitted to a hospital if their recovery does not proceed well. (Hospital readmission rates are closely monitored by CMS.) Consequently it is important that you consider which hospitals are near a nursing home which choosing one. Below is a list of hospitals near Azalea Heights.
Azalea Heights is near several hospitals, each with its own rating based on overall performance:
| Hospital | 5-Star Overall Rating |
|---|---|
|
UT HEALTH EAST TEXAS TYLER REGIONAL HOSPITAL 1000 SOUTH BECKHAM AVE TYLER, TX 75701 |
1 |
|
CHRISTUS MOTHER FRANCES HOSPITAL 800 EAST DAWSON TYLER, TX 75701 |
3 |
|
THE UNIVERSITY OF TEXAS HEALTH SCIENCE CENTER AT TYLER 11937 US HIGHWAY 271 TYLER, TX 75708 |
4 |
|
UT HEALTH EAST TEXAS JACKSONVILLE HOSPITAL 501 S RAGSDALE JACKSONVILLE, TX 75766 |
Not Available |
|
BAYLOR SCOTT & WHITE TEXAS SPINE & JOINT HOSPITAL 1814 ROSELAND BOULEVARD TYLER, TX 75701 |
Not Available |
Ratings History for Azalea Heights
Medical Professionals Associated with Azalea Heights
These are the doctors who are affiliated with Azalea Heights. The data is from the most recent period. Historical data is not available.
- LAZEL AUGUSTUS ( INTERNAL MEDICINE )
Local Nursing Homes
When evaluating nursing homes, it's important to consider other nearby facilities to understand the available options and make comparisons. Below is a list of nursing homes near Brookline Healthcare and Rehabilitation, including Brookline itself. This list is ranked based on each home's health inspection scores, also known as the "weighted all cycles score." Additionally, we provide the facility's 5-star overall rating for a more complete view of its performance. If a nursing home has been flagged by CMS for abuse, you'll see a special icon () next to its name.
The data is based on the dataset as of May 01, 2025.
Recommended Nearby Facilities
These facilities have strong ratings and no safety concerns:
| Name | Health Inspection Score / Overall Rating |
|---|---|
|
Reunion Plaza Healthcare and Rehabilitation (TYLER, TX) |
0.667 / (5 stars) |
|
Meadow Lake Health Center (TYLER, TX) |
9.333 / (5 stars) |
|
The Center at Grande (TYLER, TX) |
13.333 / (5 stars) |
|
Van Healthcare (VAN, TX) |
14.667 / (5 stars) |
|
Legacy at Jacksonville (JACKSONVILLE, TX) |
15.333 / (5 stars) |
|
Greenbrier Nursing and Rehabilitation Center of Tyle (TYLER, TX) |
25.333 / (4 stars) |
|
Truman W Smith Children's Care Center (GLADEWATER, TX) |
27.333 / (4 stars) |
|
The Waterton Healthcare and Rehabilitation (TYLER, TX) |
35.667 / (4 stars) |
Other Nearby Facilities
Additional facilities in the area for comparison:
| Name | Health Inspection Score / Overall Rating |
|---|---|
|
Park Place Nursing and Rehabilitation Center (TYLER, TX) |
38.667 / (3 stars) |
|
Oak Brook Health Care Center (WHITEHOUSE, TX) |
58.833 / (3 stars) |
|
Azalea Heights (TYLER, TX) |
71.667 / (2 stars) |
|
Chandler Nursing Center (CHANDLER, TX) |
75.667 / (1 stars) |
|
Briarcliff Health Center (TYLER, TX) |
92 / (1 stars) |
|
The Heights of Tyler (TYLER, TX) |
95.333 / (1 stars) |
|
Petal Hill Nursing and Rehabilitation Center (TYLER, TX) |
107.667 / (2 stars) |
|
Mineola Heights Healthcare Centre (MINEOLA, TX) Safety Concern |
108 / (1 stars) |
|
Providence Park Rehabilitation and Skilled Nursing (TYLER, TX) |
111.833 / (3 stars) |
|
Twin Oaks Health and Rehabilitation Center (JACKSONVILLE, TX) |
121.667 / (2 stars) |
|
Bluebonnet Point Wellness (BULLARD, TX) |
125.333 / (1 stars) |
|
Watkins-Logan-Garrison Texas State Veteran's Home (TYLER, TX) |
135.833 / (3 stars) |
|
Legend Oaks Healthcare and Rehabilitation Center G (GLADEWATER, TX) Safety Concern |
159.333 / (1 stars) |
|
Colonial Nursing and Rehabilitation Center (LINDALE, TX) Safety Concern |
175.667 / (1 stars) |
|
Rose Trail Nursing and Rehabilitation Center (TYLER, TX) Safety Concern |
254.167 / (1 stars) |
|
Lindale Specialty Care Center (LINDALE, TX) Safety Concern |
389.333 / (1 stars) |
|
Overton Healthcare Center (OVERTON, TX) Safety Concern |
395 / (2 stars) |
Our Analysis
Best and Worst Nursing Homes in TYLER, TX
Here is our analysis of the Best Nursing Homes in TYLER and Worst Nursing Homes in TYLER so that you can make better decisions when choosing a nursing home. You should also use these lists after choosing a home to stay abreast of changes.
Ownership Details for Azalea Heights
A list of all of the registered owners for Azalea Heights. This includes direct and indirect owners and managers.
Noted Deficiencies for Azalea Heights
A list of all of the deficiencies for the facility. This includes a description, type of deficiency, incident date and when the facility reports that the incident was corrected.
Nursing Hours Analysis for Azalea Heights
How long a nurse spends with a resident can be an important factor in their recovery. This page shows the average nursing hours spent per resident for RNs, LPNs, CNAs, PTs and all licensed staff.
Frequently Asked Questions About Azalea Heights
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Azalea Heights directly at 903-561-2011. Their admissions team can help determine what costs may be covered by your insurance and what out-of-pocket expenses to expect.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Resident Well-being
- Residents' general appearance
- Activity levels and engagement
- Social interaction opportunities
- Meal quality and dining experience
Questions to Ask
- What is the admission process?
- How are care plans developed?
- What activities are available?
- How do you handle emergencies?
Contact Information
Phone: 903-561-2011
Address:
3505 OLD JACKSONVILLE RD
TYLER, TX 75701
Website: https://www.touchstone-communities.com/community/azalea-heights/
Best Times to Call
- Weekday business hours for admissions
- Schedule tours in advance
- Ask about evening or weekend availability
- Emergency contact available 24/7
Important Information
Healthcare Decision Disclaimer: This information is for educational purposes only and should not replace professional medical advice or personal facility visits. Always tour facilities in person and consult with healthcare professionals when making nursing home decisions.
Data Transparency: All ratings, inspection scores, and facility information presented on this page are sourced from official government databases including:
- Centers for Medicare & Medicaid Services (CMS) Nursing Home Compare Database
- CMS Provider Information and Certification System
- Medicare Quality Reporting System
- State Health Department Inspection Reports
- COVID-19 Nursing Home Data from CMS
Data Accuracy: While we strive for accuracy, nursing home information can change frequently. Please verify current information directly with the facility. Data was last updated on May 01, 2025.
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