About Novato Healthcare Center
Novato Healthcare Center, located in NOVATO, CA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Novato Healthcare Center
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours N/A
- Safety Record Issues
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 2 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 344 | Nov 13, 2025 |
| Weighted Average | 304 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 22.1% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 16.8% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.9% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.7% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 18.0% |
| Percentage of long-stay residents who lose too much weight (QM404) | 4.1% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.3% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.3% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 39.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.9% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 95.7% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 87.6% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 2.9% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 18.0% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 17.8% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 97.2% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 95.5% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 7.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 20.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 31.3% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 7 complaints
- 2024: 3 complaints
- 2025: 37 complaints
- 2026: 3 complaints
- Total: 50 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jan 05, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jan 05, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Dec 17, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Dec 17, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Dec 17, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Nov 30, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Nov 29, 2025 | Provide and implement an infection prevention and control program. |
| Oct 07, 2025 | Provide routine and 24-hour emergency dental care for each resident. |
| Oct 07, 2025 | Ensure that residents are free from significant medication errors. |
| Oct 07, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Sep 16, 2025 | Ensure that residents are free from significant medication errors. |
| Sep 16, 2025 | PASARR screening for Mental disorders or Intellectual Disabilities |
| Sep 16, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Sep 16, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Aug 28, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Aug 01, 2025 | Have a Compliance and Ethics Program. |
| Jul 31, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jul 31, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Jul 31, 2025 | Make sure that a working call system is available in each resident's bathroom and bathing area. |
| Jul 22, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jul 10, 2025 | Ensure that residents are free from significant medication errors. |
| Jul 10, 2025 | Develop, implement, and/or maintain an effective training program for all new and existing staff members. |
| Jun 20, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jun 20, 2025 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Jun 20, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jun 20, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Jun 20, 2025 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| Jun 20, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jun 20, 2025 | Have policies on smoking. |
| May 28, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| May 28, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| May 18, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| May 08, 2025 | Provide or get specialized rehabilitative services as required for a resident. |
| Apr 03, 2025 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| Mar 14, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Mar 14, 2025 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. |
| Feb 11, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Feb 11, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Feb 11, 2025 | Respond appropriately to all alleged violations. |
| Sep 30, 2024 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| Sep 27, 2024 | Ensure that residents are free from significant medication errors. |
| Aug 13, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Nov 03, 2023 | Provide routine and 24-hour emergency dental care for each resident. |
| Oct 25, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Oct 23, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Aug 02, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Aug 02, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jun 19, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jun 19, 2023 | Respond appropriately to all alleged violations. |
| Jun 22, 2026 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
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Owner & Operator Information
Management & Direction
- CORPORATE INTERFACE SERVICES LLC OPERATIONAL/MANAGERIAL CONTROL
- CORPORATE INTERFACE SERVICES LLC ADP OF THE SNF
- GURBINDER KAUR OPERATIONAL/MANAGERIAL CONTROL
- GURBINDER KAUR ADP OF THE SNF
- SHLOMO RECHNITZ OPERATIONAL/MANAGERIAL CONTROL
- SHLOMO RECHNITZ ADP OF THE SNF
- ROCKPORT ADMINISTRATIVE SERVICES LLC OPERATIONAL/MANAGERIAL CONTROL
- ROCKPORT ADMINISTRATIVE SERVICES LLC ADP OF THE SNF
- MARK SOCKELL OPERATIONAL/MANAGERIAL CONTROL
- MARK SOCKELL ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Hayes Convalescent Hospital | N/A | 5 |
| Zuckerberg San Francisco General Hosp and Trauma Snf | N/A | 5 |
| California Pacific Medical Ctr- Davies Campus Hosp | N/A | 5 |
| Bellaken Skilled Nursing Center | N/A | 5 |
| Excell Health Care Center | N/A | 5 |
| Marina Garden Nursing Center | N/A | 5 |
| Bay Area Healthcare Center | N/A | 5 |
| Piedmont Gardens Health Facility | N/A | 5 |
| San Francisco Towers | N/A | 5 |
| Greenridge Post Acute | N/A | 5 |
Related Analysis
Best Nursing Homes in NOVATO, CA
Compare Novato Healthcare Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Novato Healthcare Center directly at 4158976161. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.