About Willow Creek Healthcare Center
Willow Creek Healthcare Center, located in CLOVIS, CA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Willow Creek Healthcare Center
- More Nursing Time: Staff spends 4.12 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 3 Stars
- Nursing Hours 4.12 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the PACS GROUP network. This chain operates 279 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Willow Creek Healthcare Center provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 3 |
|
| Health Inspection | 2 |
|
| Quality Measures | 5 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 144 | Apr 04, 2025 |
| Weighted Average | 139 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 20.5% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 11.1% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.6% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.6% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 7.4% |
| Percentage of long-stay residents who lose too much weight (QM404) | 2.8% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.8% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 5.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.6% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 99.4% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.4% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 0.0% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 12.0% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 99.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 1.8% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 12.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 8.8% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 6 complaints
- 2024: 7 complaints
- 2025: 4 complaints
- 2026: 1 complaint
- Total: 18 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jan 16, 2026 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Oct 06, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jun 18, 2025 | Ensure that residents are free from significant medication errors. |
| Jun 04, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jan 10, 2025 | Make sure that a working call system is available in each resident's bathroom and bathing area. |
| Oct 16, 2024 | Provide and implement an infection prevention and control program. |
| Jul 31, 2024 | Provide and implement an infection prevention and control program. |
| Jul 31, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jul 25, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jul 25, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jun 17, 2024 | Ensure services provided by the nursing facility meet professional standards of quality. |
| May 20, 2024 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| Oct 22, 2023 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Sep 16, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Aug 20, 2023 | Provide and implement an infection prevention and control program. |
| Aug 20, 2023 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Aug 20, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| May 20, 2023 | Ensure services provided by the nursing facility meet professional standards of quality. |
Nearby Hospitals
COMMUNITY REGIONAL MEDICAL CENTER
FRESNO, CA
SAINT AGNES MEDICAL CENTER
FRESNO, CA
CLOVIS COMMUNITY MEDICAL CENTER
CLOVIS, CA
KAISER FOUNDATION HOSPITAL - FRESNO
FRESNO, CA
ADVENTIST HEALTH REEDLEY
REEDLEY, CA
FRESNO SURGICAL HOSPITAL
FRESNO, CA
MADERA COMMUNITY HOSPITAL
MADERA, CA
VALLEY CHILDREN'S HOSPITAL
MADERA, CA
RIVER VISTA BEHAVIORAL HEALTH
MADERA, CA
Owner & Operator Information
Management & Direction
- FREDERICK APT CORPORATE OFFICER
- KALAN CANTWELL W-2 MANAGING EMPLOYEE
- JOHN MITCHELL CORPORATE OFFICER
- PAWAN SOOD CONTRACTED MANAGING EMPLOYEE
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Community Subacute and Transitional Care Center | N/A | 5 |
| North Point Healthcare and Wellness Centre LP | N/A | 5 |
| California Home For The Aged | N/A | 5 |
| Golden Madera Care Center | N/A | 4 |
| Oakwood Gardens Care Center | N/A | 5 |
| Dinuba Healthcare | N/A | 4 |
| Veterans Home of California - Fresno | N/A | 5 |
| Manning Gardens Care Center, Inc | N/A | 5 |
| The Terraces at San Joaquin Gardens Village | N/A | 5 |
| Bethel Lutheran Home | N/A | 2 |
Related Analysis
Best Nursing Homes in CLOVIS, CA
Compare Willow Creek Healthcare Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Willow Creek Healthcare Center directly at 5593236200. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.