About New Orange Hills
New Orange Hills, located in ORANGE, CA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose New Orange Hills
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours N/A
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the THE ENSIGN GROUP network. This chain operates 338 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 2 |
|
| Quality Measures | 3 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 132 | Feb 18, 2026 |
| Weighted Average | 139 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 23.7% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 14.8% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.9% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.2% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 4.0% |
| Percentage of long-stay residents who lose too much weight (QM404) | 1.0% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.5% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 17.5% |
| Percentage of long-stay residents who were physically restrained (QM409) | 3.8% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.2% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 99.8% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 99.9% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.3% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 15.1% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 23.1% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 97.6% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 88.1% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 19.6% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 11.2% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 11 complaints
- 2024: 11 complaints
- 2025: 13 complaints
- Total: 35 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Dec 23, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Dec 08, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Dec 08, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Oct 10, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Aug 13, 2025 | Provide and implement an infection prevention and control program. |
| Jul 30, 2025 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Jun 04, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jun 04, 2025 | Provide and implement an infection prevention and control program. |
| Jun 04, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jun 04, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Mar 20, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Mar 20, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jan 28, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 14, 2024 | Implement a program that monitors antibiotic use. |
| Dec 14, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Aug 12, 2024 | Provide and implement an infection prevention and control program. |
| Jun 14, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Apr 13, 2024 | Ensure each resident?s drug regimen must be free from unnecessary drugs. |
| Apr 13, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Apr 12, 2024 | Provide and implement an infection prevention and control program. |
| Mar 27, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Feb 15, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Feb 15, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Feb 15, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 29, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Dec 29, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Dec 05, 2023 | Ensure each resident?s drug regimen must be free from unnecessary drugs. |
| Nov 07, 2023 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. |
| Sep 12, 2023 | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. |
| Sep 12, 2023 | Respond appropriately to all alleged violations. |
| Sep 12, 2023 | Ensure services provided by the nursing facility meet professional standards of quality. |
| May 16, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| May 16, 2023 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| May 16, 2023 | Provide safe, appropriate pain management for a resident who requires such services. |
| May 16, 2023 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
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Owner & Operator Information
Business Entity
HOLLYLEAF HEALTHCARE, INC.
Ownership Structure
Management & Direction
- SOON BURNAM CORPORATE OFFICER
- CRAIG FITCH CORPORATE OFFICER
- WILLIAM LOOPER CORPORATE OFFICER
- JAMES VILLAFANIA W-2 MANAGING EMPLOYEE
- JAMES VILLAFANIA OPERATIONAL/MANAGERIAL CONTROL
- ADAM WILLITS CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Mount San Antonio Gardens | N/A | 5 |
| Community Extended Care Hospital of Montclair | N/A | 5 |
| Riverside Heights Healthcare Center, LLC | N/A | 5 |
| Beacon Healthcare Center | N/A | 5 |
| Sun Mar Nursing Center | N/A | 5 |
| Heritage Park Nursing Center | N/A | 5 |
| Long Beach Post Acute | N/A | 5 |
| East Los Angeles Doctors Hosp | N/A | 5 |
| Ontario Healthcare Center | N/A | 5 |
| Presbyterian Intercomm Hosp Dp/snf | N/A | 5 |
Related Analysis
Best Nursing Homes in ORANGE, CA
Compare New Orange Hills to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact New Orange Hills directly at 7149977090. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.