About Geneva Lake Manor
Geneva Lake Manor, located in LAKE GENEVA, WI, is a non-profit organization that accepts Medicare and Medicaid.
Why Families Choose Geneva Lake Manor
- More Nursing Time: Staff spends 4.43 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 4.43 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the WISCONSIN ILLINOIS SENIOR HOUSING, INC. network. This chain operates 7 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Geneva Lake Manor provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 4 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 291 | Mar 17, 2025 |
| Weighted Average | 278 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 32.0% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 23.1% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.7% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.6% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 5.0% |
| Percentage of long-stay residents who lose too much weight (QM404) | 7.4% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.7% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 3.4% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 3.3% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 94.7% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 75.6% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 11.8% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 18.3% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 86.4% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 58.1% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 6.7% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 5.5% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 18.3% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 14 complaints
- 2025: 3 complaints
- 2026: 6 complaints
- Total: 23 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jan 10, 2026 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jan 10, 2026 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. |
| Jan 10, 2026 | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| Jan 10, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Jan 10, 2026 | Ensure that residents are free from significant medication errors. |
| Jan 10, 2026 | Provide and implement an infection prevention and control program. |
| Dec 01, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Dec 01, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 01, 2025 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Dec 06, 2024 | Ensure that residents are free from significant medication errors. |
| Dec 06, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Dec 06, 2024 | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| Dec 06, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 06, 2024 | Plan the resident's discharge to meet the resident's goals and needs. |
| Dec 06, 2024 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| Dec 06, 2024 | Respond appropriately to all alleged violations. |
| Dec 06, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Dec 06, 2024 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Dec 06, 2024 | Give the resident's representative the ability to exercise the resident's rights. |
| Feb 14, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Feb 14, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Feb 14, 2024 | Respond appropriately to all alleged violations. |
| Feb 14, 2024 | Keep residents' personal and medical records private and confidential. |
Nearby Hospitals
MERCY WALWORTH HOSPITAL & MEDICAL CENTER
LAKE GENEVA, WI
ADVOCATE CONDELL MEDICAL CENTER
LIBERTYVILLE, IL
AURORA MEMORIAL HOSPITAL BURLINGTON
BURLINGTON, WI
FORT MEMORIAL HOSPITAL
FORT ATKINSON, WI
AURORA MEDICAL CENTER KENOSHA
KENOSHA, WI
NORTHWESTERN MEDICINE MCHENRY
MCHENRY, IL
AURORA LAKELAND MEDICAL CENTER
ELKHORN, WI
MERCY HARVARD HOSPITAL
HARVARD, IL
MIDWEST ORTHOPEDIC SPECIALTY HOSPITAL
FRANKLIN, WI
Owner & Operator Information
Business Entity
WISCONSIN ILLINOIS SENIOR HOUSING INC
Ownership Structure
Management & Direction
- DANA BURKE W-2 MANAGING EMPLOYEE
- CARRIAGE HEALTHCARE COMPANIES INC OPERATIONAL/MANAGERIAL CONTROL
- LORI DUPONT CORPORATE DIRECTOR
- MIRIAM GEHLER CORPORATE DIRECTOR
- KERI GERLACH CORPORATE DIRECTOR
- ANDREW KERWIN CORPORATE DIRECTOR
- RAJEEV KUMAR CORPORATE DIRECTOR
- KAREN LACKE (CARRIG) CORPORATE DIRECTOR
- NICHOLAS LYNN CORPORATE DIRECTOR
- STEPHANIE SHERMAN W-2 MANAGING EMPLOYEE
- STEPHANIE SHERMAN CORPORATE OFFICER
- ROBERT SIEBEL CORPORATE OFFICER
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Golden Years of Lake Geneva | N/A | 3 |
| Florence Nursing Home | N/A | 5 |
| Holton Manor | N/A | 5 |
| Delavan Health Services | N/A | 4 |
| Mercy Harvard Hospital Care Center | N/A | 5 |
| Belvidere Health and Rehab | N/A | 4 |
| Complete Care at Hales Corners | N/A | 3 |
| The Pearl of Crystal Lake | N/A | 5 |
| Williams Bay Health Services | N/A | 3 |
| Maple Ridge Health Services | N/A | 1 |
Related Analysis
Best Nursing Homes in LAKE GENEVA, WI
Compare Geneva Lake Manor to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Geneva Lake Manor directly at 2622483145. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.