About Florence Health Services
Florence Health Services, located in Florence, WI, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Florence Health Services
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.45 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the NORTH SHORE HEALTHCARE network. This chain operates 59 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Florence Health Services provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 2 |
|
| Quality Measures | 1 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 148 | Nov 13, 2024 |
| Weighted Average | 124 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 18.2% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 17.6% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.6% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.8% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 21.5% |
| Percentage of long-stay residents who lose too much weight (QM404) | 10.2% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.6% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 2.9% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 12.7% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 5.6% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 98.9% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 89.7% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 6.6% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 18.7% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 13.4% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 97.9% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 86.9% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 10.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 27.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 31.0% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 1 complaint
- 2024: 7 complaints
- 2025: 8 complaints
- 2026: 2 complaints
- Total: 18 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 25, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Mar 25, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Dec 14, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Dec 14, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Dec 14, 2025 | Respond appropriately to all alleged violations. |
| Dec 14, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Dec 14, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jul 18, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Jul 18, 2025 | Respond appropriately to all alleged violations. |
| Jul 18, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Dec 20, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Dec 20, 2024 | Respond appropriately to all alleged violations. |
| Dec 20, 2024 | Provide and implement an infection prevention and control program. |
| Dec 20, 2024 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. |
| Sep 11, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Sep 11, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Sep 11, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 19, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
Nearby Hospitals
DICKINSON COUNTY MEMORIAL HOSPITAL
IRON MOUNTAIN, MI
IRON MOUNTAIN MI VA MEDICAL CENTER
IRON MOUNTAIN, MI
ASPIRUS IRON RIVER HOSPITAL & CLINICS, INC
IRON RIVER, MI
Owner & Operator Information
Management & Direction
- TROY BAUMANN ADP OF THE SNF
- TROY BAUMANN CORPORATE OFFICER
- TROY BAUMANN OPERATIONAL/MANAGERIAL CONTROL
- CHRISTINA BELONGIA ADP OF THE SNF
- CHRISTINA BELONGIA OPERATIONAL/MANAGERIAL CONTROL
- CIBC BANK USA OPERATIONAL/MANAGERIAL CONTROL
- CLIFTONLARSONALLEN LLP OPERATIONAL/MANAGERIAL CONTROL
- CLIFTONLARSONALLEN LLP ADP OF THE SNF
- DARREN GEE OPERATIONAL/MANAGERIAL CONTROL
- DARREN GEE ADP OF THE SNF
- LAUREN GREER OPERATIONAL/MANAGERIAL CONTROL
- LAUREN GREER ADP OF THE SNF
- PAUL HAYES OPERATIONAL/MANAGERIAL CONTROL
- PAUL HAYES ADP OF THE SNF
- JEFFREY HOEHN ADP OF THE SNF
- JEFFREY HOEHN OPERATIONAL/MANAGERIAL CONTROL
- NORTH SHORE HEALTHCARE LLC OPERATIONAL/MANAGERIAL CONTROL
- NORTH SHORE HEALTHCARE LLC ADP OF THE SNF
- NSH 5778 CHAPIN STREET LLC ADP OF THE SNF
- NSHC WISCONSIN LLC OPERATIONAL/MANAGERIAL CONTROL
- COLLEEN PATZER ADP OF THE SNF
- COLLEEN PATZER OPERATIONAL/MANAGERIAL CONTROL
- BRIAN PURTELL OPERATIONAL/MANAGERIAL CONTROL
- BRIAN PURTELL ADP OF THE SNF
- BRANDY SCHWARTZ OPERATIONAL/MANAGERIAL CONTROL
- BRANDY SCHWARTZ ADP OF THE SNF
- UP REHAB SERVICES LLC ADP OF THE SNF
- UP REHAB SERVICES LLC OPERATIONAL/MANAGERIAL CONTROL
- WIPFLI LLP ADP OF THE SNF
- WIPFLI LLP OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Iron County Medical Care Facility | N/A | 4 |
| Freeman Nursing and Rehabilitation Community | N/A | 5 |
| Maryhill Manor | N/A | 4 |
| Florence Health Services | N/A | 1 |
| Iron River Care Center | N/A | 1 |
| Optalis Health and Rehabilitation of Kingsford | N/A | 2 |
Related Analysis
Best Nursing Homes in Florence, WI
Compare Florence Health Services to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Florence Health Services directly at 7155284833. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.