About Complete Care at Kensington
Complete Care At Kensington, located in WAUKESHA, WI, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Complete Care at Kensington
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.47 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the COMPLETE CARE network. This chain operates 85 facilities.
Chain Performance Overview
For AI Users, Agents, and Developers
Do you use a Generative AI assistant like ChatGPT or Claude or others? If so, you can point your assistant to our MCP server at https://mcp.nursinghomedatabase.com/mcp and have it do the searching for you. Ask your question and use our data to help you find the answers.
- Prefer scripts? Use a public REST API for JSON over HTTPS. Or set up MCP using our setup guide.
- Fair use applies; high-volume or commercial use may need a custom data arrangement.
Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Complete Care at Kensington provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 3 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 64 | May 21, 2025 |
| Weighted Average | 101 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 24.9% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 15.6% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 8.6% |
| Percentage of long-stay residents who lose too much weight (QM404) | 18.8% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.8% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.6% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 9.6% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.6% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 98.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 96.5% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 14.2% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 7.6% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 94.6% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.0% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 19.3% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 20.8% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 2 complaints
- 2024: 7 complaints
- 2026: 1 complaint
- Total: 10 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 20, 2026 | Provide and implement an infection prevention and control program. |
| Mar 15, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Mar 15, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Feb 13, 2024 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly |
| Feb 13, 2024 | Provide training in compliance and ethics. |
| Feb 13, 2024 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. |
| Jan 31, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jan 15, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Oct 17, 2023 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Oct 17, 2023 | Reasonably accommodate the needs and preferences of each resident. |
Nearby Hospitals
ASCENSION ALL SAINTS HOSPITAL
RACINE, WI
FROEDTERT MEMORIAL LUTHERAN HOSPITAL
MILWAUKEE, WI
ASCENSION ST FRANCIS HOSPITAL
MILWAUKEE, WI
WATERTOWN MEMORIAL HOSPITAL
WATERTOWN, WI
MILWAUKEE VA MEDICAL CENTER
MILWAUKEE, WI
ASCENSION COLUMBIA ST MARYS HOSPITAL MILWAUKEE
MILWAUKEE, WI
AURORA MEDICAL CTR WASHINGTON COUNTY
HARTFORD, WI
WAUKESHA MEMORIAL HOSPITAL
WAUKESHA, WI
AURORA MEMORIAL HOSPITAL BURLINGTON
BURLINGTON, WI
COMMUNITY MEMORIAL HOSPITAL
MENOMONEE FALLS, WI
AURORA ST LUKES MEDICAL CENTER
MILWAUKEE, WI
ST JOSEPHS COMMUNITY HOSPITAL WEST BEND
WEST BEND, WI
WEST ALLIS MEMORIAL HOSPITAL
WEST ALLIS, WI
AURORA MEDICAL CENTER - SUMMIT
SUMMIT, WI
AURORA LAKELAND MEDICAL CENTER
ELKHORN, WI
AURORA MEDICAL CENTER
GRAFTON, WI
OCONOMOWOC MEMORIAL HOSPITAL
OCONOMOWOC, WI
ASCENSION SE WISCONSIN HOSPITAL
MILWAUKEE, WI
ORTHOPAEDIC HOSPITAL OF WISCONSIN
GLENDALE, WI
MIDWEST ORTHOPEDIC SPECIALTY HOSPITAL
FRANKLIN, WI
Owner & Operator Information
Business Entity
WAUKESHA HEALTHCARE AND REHABILITATION CENTER LLC
Ownership Structure
- PEACE CAPITAL LLC Direct: 100%
Management & Direction
- KAREN CULP ADP OF THE SNF
- KAREN CULP OPERATIONAL/MANAGERIAL CONTROL
- DES CAPITAL LLC ADP OF THE SNF
- YOSEF HELLMAN ADP OF THE SNF
- YOSEF HELLMAN OPERATIONAL/MANAGERIAL CONTROL
- JRK INVESTMENTS LLC ADP OF THE SNF
- CHRISTINE KLEKAMP ADP OF THE SNF
- CHRISTINE KLEKAMP OPERATIONAL/MANAGERIAL CONTROL
- JACOB KLUGMAN ADP OF THE SNF
- PEACE CAPITAL HOLDINGS II LLC ADP OF THE SNF
- RACHEL REED ADP OF THE SNF
- RACHEL REED OPERATIONAL/MANAGERIAL CONTROL
- SARFRAZ SIDHU OPERATIONAL/MANAGERIAL CONTROL
- SARFRAZ SIDHU ADP OF THE SNF
- SMS 2021 TRUST ADP OF THE SNF
- SHALOM STEIN ADP OF THE SNF
- SHALOM STEIN TRUSTEE OF THE SNF
- SHALOM STEIN CORPORATE OFFICER
- SHALOM STEIN MANAGING CONTROL - GOVERNING BODY
- DANIEL STERNBUCH ADP OF THE SNF
- WAKESHA PROPCO LLC ADP OF THE SNF
- WI 6 PROPCO HOLDCO LLC ADP OF THE SNF
- WI 6 PROPCO TOPCO LLC ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Clement Manor Health Care Center | N/A | 5 |
| Holton Manor | N/A | 5 |
| Lasata Care Center | N/A | 5 |
| Masonic Center For Health and Rehab Inc | N/A | 5 |
| Milwaukee Catholic Home | N/A | 5 |
| Milwaukee Health and Rehab | N/A | 4 |
| Complete Care at Germantown | N/A | 4 |
| Shorehaven Hlth and Rehab Ctr | N/A | 5 |
| Cedarburg Health Services | N/A | 3 |
| St Ann Health and Rehabilitation Center | N/A | 4 |
Related Analysis
Best Nursing Homes in WAUKESHA, WI
Compare Complete Care at Kensington to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Complete Care at Kensington directly at 2625481400. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.