About Heartwood Extended Healthcare
Heartwood Extended Healthcare, located in TACOMA, WA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Heartwood Extended Healthcare
- More Nursing Time: Staff spends 3.88 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.88 hrs
- Safety Record Clean
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Heartwood Extended Healthcare provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 3 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 144 | Mar 30, 2026 |
| Weighted Average | 170 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 22.2% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 3.8% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 17.1% |
| Percentage of long-stay residents who lose too much weight (QM404) | 6.3% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.5% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 3.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 3.4% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 82.3% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 48.1% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 4.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 33.9% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 21.2% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 90.6% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 63.9% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 10.1% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 24.0% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 12.3% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 4 complaints
- 2024: 12 complaints
- 2025: 2 complaints
- Total: 18 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jun 30, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Mar 21, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Nov 29, 2024 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Nov 29, 2024 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| May 24, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| May 24, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Apr 17, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jan 25, 2024 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| Jan 12, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jan 12, 2024 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Jan 12, 2024 | Plan the resident's discharge to meet the resident's goals and needs. |
| Jan 12, 2024 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. |
| Jan 12, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jan 12, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Nov 13, 2023 | Provide safe, appropriate pain management for a resident who requires such services. |
| Nov 11, 2023 | Notify the resident or the resident?s representative in writing how long the nursing home will hold the resident?s bed in cases of transfer to a hospital or therapeutic leave. |
| Nov 11, 2023 | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. |
| Sep 20, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
Nearby Hospitals
MULTICARE AUBURN MEDICAL CENTER
AUBURN, WA
VALLEY MEDICAL CENTER
RENTON, WA
TACOMA GENERAL ALLENMORE HOSPITAL
TACOMA, WA
PROVIDENCE ST PETER HOSPITAL
OLYMPIA, WA
ST JOSEPH MEDICAL CENTER
TACOMA, WA
MULTICARE COVINGTON MEDICAL CENTER
COVINGTON, WA
ST CLARE HOSPITAL
LAKEWOOD, WA
ST FRANCIS COMMUNITY HOSPITAL
FEDERAL WAY, WA
HIGHLINE MEDICAL CENTER
BURIEN, WA
SWEDISH ISSAQUAH
ISSAQUAH, WA
ST ANTHONY HOSPITAL
GIG HARBOR, WA
ST ELIZABETH HOSPITAL
ENUMCLAW, WA
Madigan AMC (FT Lewis)
Joint Base Lewis-McChord, WA
SNOQUALMIE VALLEY HOSPITAL
SNOQUALMIE, WA
MARY BRIDGE CHILDREN'S HOSPITAL
TACOMA, WA
NAVOS - INPATIENT SERVICES
SEATTLE, WA
SOUTH SOUND BEHAVIORAL HOSPITAL
LACEY, WA
WELLFOUND BEHAVIORAL HEALTH HOSPITAL
TACOMA, WA
Owner & Operator Information
Business Entity
HEARTWOOD OPERATOR LLC
Ownership Structure
- CH HEARTWOOD WASHINGTON HOLDINGS LLC Indirect
- HEARTWOOD OPERATOR HOLDINGS LLC Direct: 100%
- HEARTWOOD REALTY LLC Direct: NO PERCENTAGE PROVIDED
- HEARTWOOD WASHINGTON CARE OPERATIONS HOLDINGS LLC Indirect
Management & Direction
- CH HEARTWOOD WASHINGTON HOLDINGS LLC OPERATIONAL/MANAGERIAL CONTROL
- CH HEARTWOOD WASHINGTON HOLDINGS LLC ADP OF THE SNF
- COUVE HEALTHCARE CONSULTING LLC OPERATIONAL/MANAGERIAL CONTROL
- COUVE HEALTHCARE CONSULTING LLC ADP OF THE SNF
- HEARTWOOD EVERGREEN HEALTHCARE LLC OPERATIONAL/MANAGERIAL CONTROL
- HEARTWOOD EVERGREEN HEALTHCARE LLC ADP OF THE SNF
- HEARTWOOD OPERATOR LLC ADP OF THE SNF
- HEARTWOOD OPERATOR LLC OPERATIONAL/MANAGERIAL CONTROL
- HEARTWOOD REALTY LLC ADP OF THE SNF
- CATLIN HENRY ADP OF THE SNF
- CATLIN HENRY OPERATIONAL/MANAGERIAL CONTROL
- YISROEL HERZKA ADP OF THE SNF
- YISROEL HERZKA OPERATIONAL/MANAGERIAL CONTROL
- SHAUL KOPELOWITZ OPERATIONAL/MANAGERIAL CONTROL
- SHAUL KOPELOWITZ ADP OF THE SNF
- WENDWESEN LEMMA OPERATIONAL/MANAGERIAL CONTROL
- WENDWESEN LEMMA ADP OF THE SNF
- PACIFIC NORTHWEST CONSULTING HOLDINGS LLC ADP OF THE SNF
- CHRISTINA STOUT ADP OF THE SNF
- CHRISTINA STOUT OPERATIONAL/MANAGERIAL CONTROL
- CHRISTINA STOUT MANAGING CONTROL - GOVERNING BODY
- VERITAS HEALTH SOLUTIONS LLC ADP OF THE SNF
- VERITAS HEALTH SOLUTIONS LLC OPERATIONAL/MANAGERIAL CONTROL
- GINNETTE WISE OPERATIONAL/MANAGERIAL CONTROL
- GINNETTE WISE ADP OF THE SNF
- YITZCHOK YENOWITZ OPERATIONAL/MANAGERIAL CONTROL
- YITZCHOK YENOWITZ ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Rainier Rehabilitation | N/A | 5 |
| Tacoma Nursing and Rehabilitation Center | N/A | 5 |
| The Oaks at Lakewood | N/A | 5 |
| Heron's Key | N/A | 5 |
| Life Care Center of South Hill | N/A | 5 |
| Avamere Rehabilitation at Ridgemont | N/A | 4 |
| Briarwood at Timber Ridge | N/A | 5 |
| Regency Olympia Rehabilitation and Nursing Center | N/A | 5 |
| Life Care Center of Port Orchard | N/A | 5 |
| Panorama City Conv and Rehab Ctr | N/A | 5 |
Related Analysis
Best Nursing Homes in TACOMA, WA
Compare Heartwood Extended Healthcare to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Heartwood Extended Healthcare directly at 2534729027. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.