About Crystal Cove Post Acute
Crystal Cove Post Acute, located in LACEY, WA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Crystal Cove Post Acute
Key Performance Indicators
- CMS Overall Rating Stars
- Nursing Hours 3.39 hrs
- Safety Record Clean
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Crystal Cove Post Acute provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | Not Rated | |
| Health Inspection | Not Rated | |
| Quality Measures | Not Rated | |
| Staffing | Not Rated |
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 232 | Jan 13, 2026 |
| Weighted Average | 325 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 27.0% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 21.7% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 0.9% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.2% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 18.2% |
| Percentage of long-stay residents who lose too much weight (QM404) | 8.2% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.1% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.5% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 3.1% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.6% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 88.8% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 44.3% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.8% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 28.4% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 6.6% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 95.8% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 61.5% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 7.4% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 12.3% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 11.7% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 3 complaints
- 2024: 9 complaints
- 2025: 19 complaints
- 2026: 5 complaints
- Total: 36 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 10, 2026 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| Apr 10, 2026 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. |
| Mar 06, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Mar 06, 2026 | Ensure meals and snacks are served at times in accordance with resident?s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. |
| Jan 22, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Dec 24, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 24, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Oct 06, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Oct 06, 2025 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. |
| Oct 06, 2025 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| Oct 06, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Oct 06, 2025 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. |
| Oct 06, 2025 | Provide and implement an infection prevention and control program. |
| Sep 15, 2025 | Inspect, test, and maintain automatic sprinkler systems. |
| Sep 15, 2025 | Provide properly protected cooking facilities. |
| Sep 15, 2025 | Have properly installed electrical wiring and gas equipment. |
| Sep 15, 2025 | Properly select, install, inspect, or maintain portable fire extinguishes. |
| Aug 18, 2025 | Provide enough food/fluids to maintain a resident's health. |
| Aug 15, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Mar 31, 2025 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident?s advance directives. |
| Mar 31, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Mar 31, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Mar 31, 2025 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| Mar 31, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Oct 09, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Aug 30, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Aug 30, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Aug 15, 2024 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Aug 15, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| May 25, 2024 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| May 08, 2024 | Respond appropriately to all alleged violations. |
| May 08, 2024 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. |
| May 08, 2024 | Have policies on smoking. |
| Nov 03, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Nov 03, 2023 | Prepare residents for a safe transfer or discharge from the nursing home. |
| Nov 03, 2023 | Ensure that residents are fully informed and understand their health status, care and treatments. |
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Owner & Operator Information
Business Entity
LOWERS HOLDINGS LLC
Ownership Structure
Management & Direction
- BRANDT ANDERSON ADP OF THE SNF
- BRANDT ANDERSON OPERATIONAL/MANAGERIAL CONTROL
- ACHASHMAN BERIHUN ADP OF THE SNF
- ACHASHMAN BERIHUN OPERATIONAL/MANAGERIAL CONTROL
- MCKENNZIE BRACY OPERATIONAL/MANAGERIAL CONTROL
- MCKENNZIE BRACY ADP OF THE SNF
- BRIANNA DE ORO OPERATIONAL/MANAGERIAL CONTROL
- BRIANNA DE ORO ADP OF THE SNF
- FOUNDATION RESOURCE CENTER LLC ADP OF THE SNF
- FOUNDATION RESOURCE CENTER LLC OPERATIONAL/MANAGERIAL CONTROL
- STEVEN FROST OPERATIONAL/MANAGERIAL CONTROL
- STEVEN FROST CORPORATE OFFICER
- STEVEN FROST ADP OF THE SNF
- CHATEAU JOHNSON OPERATIONAL/MANAGERIAL CONTROL
- CHATEAU JOHNSON ADP OF THE SNF
- DAVID LINDAHL ADP OF THE SNF
- JEFFREY LINDAHL OPERATIONAL/MANAGERIAL CONTROL
- JEFFREY LINDAHL ADP OF THE SNF
- JEFFREY LINDAHL CORPORATE OFFICER
- KIRKMAN LINDAHL ADP OF THE SNF
- KIRKMAN LINDAHL OPERATIONAL/MANAGERIAL CONTROL
- KIRKMAN LINDAHL CORPORATE OFFICER
- SCOTT LINDAHL ADP OF THE SNF
- SCOTT LINDAHL OPERATIONAL/MANAGERIAL CONTROL
- SCOTT LINDAHL CORPORATE OFFICER
- JOHN MAINA ADP OF THE SNF
- JOHN MAINA OPERATIONAL/MANAGERIAL CONTROL
- CHUKWUEMEKA NWANKWO ADP OF THE SNF
- CHUKWUEMEKA NWANKWO OPERATIONAL/MANAGERIAL CONTROL
- WA1WEST LLC ADP OF THE SNF
- JAY ZWAHLEN ADP OF THE SNF
- JAY ZWAHLEN OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Rainier Rehabilitation | N/A | 5 |
| Tacoma Nursing and Rehabilitation Center | N/A | 5 |
| The Oaks at Lakewood | N/A | 5 |
| Three Rivers Care | N/A | 5 |
| Heron's Key | N/A | 5 |
| Sharon Care Center | N/A | 4 |
| Life Care Center of South Hill | N/A | 5 |
| Puget Sound Care | N/A | 4 |
| Regency Olympia Rehabilitation and Nursing Center | N/A | 5 |
| Panorama City Conv and Rehab Ctr | N/A | 5 |
Related Analysis
Best Nursing Homes in LACEY, WA
Compare Crystal Cove Post Acute to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Crystal Cove Post Acute directly at 3604911765. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.