About Star City Rehabilitation and Nursing
Star City Rehabilitation And Nursing, located in ROANOKE, VA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Star City Rehabilitation and Nursing
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.71 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the EASTERN HEALTHCARE GROUP network. This chain operates 18 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Star City Rehabilitation and Nursing provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 3 |
|
| Quality Measures | 3 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 44 | Feb 14, 2024 |
| Weighted Average | 66 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 25.8% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 13.6% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.0% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.7% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 17.8% |
| Percentage of long-stay residents who lose too much weight (QM404) | 8.0% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.6% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.9% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 3.3% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 4.6% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 81.1% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 46.7% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.1% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 14.3% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 21.4% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 54.2% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 32.1% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.8% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 22.9% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 16.2% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 7 complaints
- 2025: 15 complaints
- Total: 22 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 25, 2025 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| Mar 25, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Mar 25, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Mar 25, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Mar 25, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Mar 25, 2025 | Plan the resident's discharge to meet the resident's goals and needs. |
| Mar 25, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Mar 25, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Mar 25, 2025 | Provide timely, quality laboratory services/tests to meet the needs of residents. |
| Mar 25, 2025 | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. |
| Mar 25, 2025 | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. |
| Mar 25, 2025 | Ensure meals and snacks are served at times in accordance with resident?s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. |
| Mar 25, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Mar 25, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Mar 25, 2025 | Have a plan that describes the process for conducting QAPI and QAA activities. |
| Dec 12, 2024 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| Dec 12, 2024 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| Dec 12, 2024 | Assure that each resident?s assessment is updated at least once every 3 months. |
| Dec 12, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 12, 2024 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| Dec 12, 2024 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Dec 12, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
Nearby Hospitals
LEWISGALE MEDICAL CENTER
SALEM, VA
CARILION MEDICAL CENTER
ROANOKE, VA
CARILION FRANKLIN MEMORIAL HOSPITAL
ROCKY MOUNT, VA
SALEM VA MEDICAL CENTER
SALEM, VA
CENTRA BEDFORD MEMORIAL HOSPITAL
BEDFORD, VA
CATAWBA HOSPITAL
CATAWBA, VA
Owner & Operator Information
Business Entity
ROANOKE REHAB AND HEALTHCARE CENTER LLC
Ownership Structure
- LYAM FAMILY TRUST Indirect
- VA SNF OPERATIONS HOLDINGS LLC Direct: 100%
Management & Direction
- AKIVA SHAPIRO CORPORATE OFFICER
- SUSAN VANHOUSEN W-2 MANAGING EMPLOYEE
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| The Glebe | N/A | 5 |
| Davis and Mcdaniel Veterans Care Center | N/A | 5 |
| Our Lady of The Valley | N/A | 5 |
| Bedford Co Nursing Home | N/A | 3 |
| Friendship Health and Rehab Center | N/A | 4 |
| Brandon Oaks Nursing and Rehabilitation Center | N/A | 5 |
| Brian Center of Fincastle | N/A | 4 |
| Franklin Health and Rehabilitation Center | N/A | 4 |
| Berkshire Health and Rehabilitation Center | N/A | 4 |
| Snyder Nursing Home | N/A | 5 |
Related Analysis
Best Nursing Homes in ROANOKE, VA
Compare Star City Rehabilitation and Nursing to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Star City Rehabilitation and Nursing directly at 5409240100. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.