About Norview Heights Rehabilitation and Nursing
Norview Heights Rehabilitation And Nursing, located in NORFOLK, VA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Norview Heights Rehabilitation and Nursing
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.18 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the EASTERN HEALTHCARE GROUP network. This chain operates 18 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Norview Heights Rehabilitation and Nursing provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 3 |
|
| Quality Measures | 4 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 52 | Oct 28, 2021 |
| Weighted Average | 69 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 25.7% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 14.9% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 9.7% |
| Percentage of long-stay residents who lose too much weight (QM404) | 1.2% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.6% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.1% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 43.8% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.2% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 97.3% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 66.2% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.6% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 20.9% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 18.0% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 98.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 75.8% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 10.1% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 19.5% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 6.4% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 4 complaints
- 2024: 1 complaint
- Total: 5 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Aug 20, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Nov 05, 2023 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Nov 05, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Nov 05, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Nov 05, 2023 | Ensure that residents are free from significant medication errors. |
Nearby Hospitals
BON SECOURS MARYVIEW MEDICAL CENTER
PORTSMOUTH, VA
SENTARA LEIGH HOSPITAL
NORFOLK, VA
RIVERSIDE REGIONAL MEDICAL CENTER
NEWPORT NEWS, VA
CHESAPEAKE GENERAL HOSPITAL
CHESAPEAKE, VA
SENTARA NORFOLK GENERAL HOSPITAL
NORFOLK, VA
MARY IMMACULATE HOSPITAL
NEWPORT NEWS, VA
SENTARA OBICI HOSPITAL
SUFFOLK, VA
SENTARA VIRGINIA BEACH GENERAL HOSPITAL
VIRGINIA BEACH, VA
HAMPTON VA MEDICAL CENTER
HAMPTON, VA
SENTARA CAREPLEX HOSPITAL
HAMPTON, VA
SENTARA PRINCESS ANNE HOSPITAL
VIRGINIA BEACH, VA
RIVERSIDE DOCTORS' HOSPITAL OF WILLIAMSBURG
WILLIAMSBURG, VA
NMC Portsmouth
Portsmouth, VA
BON SECOURS HARBOUR VIEW MEDICAL CENTER
SUFFOLK, VA
CHILDRENS HOSPITAL OF THE KINGS DAUGHTERS INC
NORFOLK, VA
VIRGINIA BEACH PSYCHIATRIC CENTER
VIRGINIA BEACH, VA
Owner & Operator Information
Business Entity
NORVIEW HEIGHTS REHABILITATION AND NURSING LLC
Ownership Structure
- JJ UNITED TR Indirect
- VA SNF OPERATIONS HOLDINGS LLC Direct: 100%
Management & Direction
- KELLI MARSHALL-HODGES W-2 MANAGING EMPLOYEE
- AKIVA SHAPIRO CORPORATE OFFICER
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Lake Prince Woods, Inc | N/A | 5 |
| Westminster-Canterbury On Chesapeake Bay | N/A | 5 |
| Harbor's Edge | N/A | 5 |
| Oak Grove Health and Rehab Center, LLC | N/A | 5 |
| Riverside Lifelong Health and Rehab Smithfield | N/A | 4 |
| Our Lady of Perpetual Help | N/A | 5 |
| Seaside Hhc @ Atlantic Shore | N/A | 5 |
| Langley Post Acute | N/A | 3 |
| Regency Health and Rehabilitation Center | N/A | 2 |
| Kempsville Health and Rehab Center | N/A | 3 |
Related Analysis
Best Nursing Homes in NORFOLK, VA
Compare Norview Heights Rehabilitation and Nursing to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Norview Heights Rehabilitation and Nursing directly at 7578536281. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.