About Canterbury Rehabilitation and Healthcare Center
Canterbury Rehabilitation And Healthcare Center, located in RICHMOND, VA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Canterbury Rehabilitation and Healthcare Center
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.33 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the MARQUIS HEALTH SERVICES network. This chain operates 88 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Canterbury Rehabilitation and Healthcare Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 4 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 228 | Jul 25, 2024 |
| Weighted Average | 274 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 23.5% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 12.6% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.5% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.9% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 7.6% |
| Percentage of long-stay residents who lose too much weight (QM404) | 7.1% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.4% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.4% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 55.4% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.2% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.9% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 93.1% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 51.8% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.4% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 11.3% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 24.7% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 99.4% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 79.9% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 8.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 13.9% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 13.6% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 12 complaints
- 2024: 22 complaints
- 2025: 27 complaints
- 2026: 5 complaints
- Total: 66 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Feb 11, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Feb 11, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Feb 11, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jan 14, 2026 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| Jan 14, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jul 10, 2025 | Provide safe and appropriate respiratory care for a resident when needed. |
| Jul 10, 2025 | Keep residents' personal and medical records private and confidential. |
| Jun 10, 2025 | Ensure that residents are fully informed and understand their health status, care and treatments. |
| Jun 10, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Jun 10, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jun 10, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Jun 10, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jun 10, 2025 | Respond appropriately to all alleged violations. |
| Jun 10, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jun 10, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Jun 10, 2025 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. |
| Jun 10, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jun 10, 2025 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| Jun 10, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Jun 10, 2025 | Provide safe, appropriate pain management for a resident who requires such services. |
| Jun 10, 2025 | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| Jun 10, 2025 | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. |
| Jun 10, 2025 | Ensure each resident?s drug regimen must be free from unnecessary drugs. |
| Jun 10, 2025 | Ensure that residents are free from significant medication errors. |
| Jun 10, 2025 | Provide and implement an infection prevention and control program. |
| Mar 06, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Mar 06, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Mar 06, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Mar 06, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Mar 06, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Mar 06, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jan 20, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Oct 17, 2024 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Oct 17, 2024 | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. |
| Oct 17, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 17, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Sep 09, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Sep 09, 2024 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Sep 09, 2024 | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| Sep 09, 2024 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. |
| Sep 09, 2024 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Sep 09, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Sep 09, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Sep 09, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Sep 09, 2024 | Provide safe and appropriate respiratory care for a resident when needed. |
| Apr 18, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Apr 18, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Apr 18, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Apr 18, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Apr 18, 2024 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. |
| Apr 18, 2024 | Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. |
| Feb 17, 2024 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. |
| Feb 17, 2024 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Feb 17, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Sep 26, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Sep 26, 2023 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Sep 26, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Sep 26, 2023 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Sep 26, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Sep 26, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 26, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jul 24, 2023 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| Jul 24, 2023 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jul 24, 2023 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Jul 24, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Jul 24, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
Nearby Hospitals
JOHN RANDOLPH MEDICAL CENTER
HOPEWELL, VA
BON SECOURS ST FRANCIS MEDICAL CENTER
MIDLOTHIAN, VA
MEDICAL COLLEGE OF VIRGINIA HOSPITALS
RICHMOND, VA
BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER
MECHANICSVILLE, VA
CJW MEDICAL CENTER
RICHMOND, VA
HENRICO DOCTORS' HOSPITAL
RICHMOND, VA
BON SECOURS ST MARYS HOSPITAL
RICHMOND, VA
RICHMOND VA MEDICAL CENTER
RICHMOND, VA
BON SECOURS RICHMOND COMMUNITY HOSPITAL
RICHMOND, VA
Owner & Operator Information
Business Entity
CANTERBURY OPERATOR LLC
Ownership Structure
- QUINTO DELTA LLC Direct: 89%
- TRYKO DELTA HOLDINGS LLC Indirect
Management & Direction
- GOHAR ABBASI ADP OF THE SNF
- GOHAR ABBASI OPERATIONAL/MANAGERIAL CONTROL
- CANTERBURY PROPERTY 1 LLC ADP OF THE SNF
- OSHER FLAGLER INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
- NICHELLE JONES MANAGING CONTROL - GOVERNING BODY
- NICHELLE JONES CORPORATE DIRECTOR
- NICHELLE JONES ADP OF THE SNF
- NICHELLE JONES OPERATIONAL/MANAGERIAL CONTROL
- AVIVA KAHANOW INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
- KOHN FAM TR GST EXEMPT UAD 3-25-13 ADP OF THE SNF
- JOSEPH LAW MANAGING CONTROL - GOVERNING BODY
- JOSEPH LAW ADP OF THE SNF
- TZVI LEVOVITZ INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
- MARQUIS LIMITED LLC OPERATIONAL/MANAGERIAL CONTROL
- MARQUIS LIMITED LLC ADP OF THE SNF
- NFR 2020 IRRV TR ADP OF THE SNF
- MINDEE POSEN ADP OF THE SNF
- MINDEE POSEN CORPORATE OFFICER
- QUINTO DELTA LLC ADP OF THE SNF
- RELIANT PRO REHAB LLC ADP OF THE SNF
- RELIANT PRO REHAB LLC OPERATIONAL/MANAGERIAL CONTROL
- FRAIDE ROKEACH INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
- YITZCHOK ROKOWSKY INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
- RSBRMK HOLDINGS LLC ADP OF THE SNF
- SK 2013 DELTA TRUST ADP OF THE SNF
- TRYKO DELTA HOLDINGS LLC ADP OF THE SNF
- UAK 2020 IRRV TR ADP OF THE SNF
- UKR CONSULTING LLC ADP OF THE SNF
- YR 2013 DELTA TR UA 03252013 ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Vcu Health Children's Services at Brook Road | N/A | 5 |
| Covenant Woods Nursing Home | N/A | 3 |
| Westminster-Canterbury of Richmond | N/A | 5 |
| The Haven at Brandermill Woods | N/A | 5 |
| Our Lady of Hope Health Center | N/A | 4 |
| Shalom Gardens Health and Rehabilitation | N/A | 4 |
| Tyler's Retreat at Iron Bridge | N/A | 3 |
| Lakewood Manor | N/A | 3 |
| The Virginia Home | N/A | 3 |
| August Healthcare at Richmond | N/A | 3 |
Related Analysis
Best Nursing Homes in RICHMOND, VA
Compare Canterbury Rehabilitation and Healthcare Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Canterbury Rehabilitation and Healthcare Center directly at 8047406174. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.