About Westport Rehabilitation and Nursing Center
Westport Rehabilitation And Nursing Center, located in RICHMOND, VA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Westport Rehabilitation and Nursing Center
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.40 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the LIFEWORKS REHAB network. This chain operates 66 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Westport Rehabilitation and Nursing Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 2 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 564 | Nov 21, 2024 |
| Weighted Average | 502 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 23.2% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 13.8% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.0% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.8% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 20.5% |
| Percentage of long-stay residents who lose too much weight (QM404) | 3.9% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.7% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 89.2% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 3.6% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 87.4% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 52.3% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 2.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 20.9% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 23.2% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 89.6% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 47.3% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 11.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 24.3% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 18.6% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 11 complaints
- 2024: 17 complaints
- 2025: 35 complaints
- 2026: 9 complaints
- Total: 72 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Feb 17, 2026 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Feb 17, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jan 06, 2026 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Jan 06, 2026 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Jan 06, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jan 06, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jan 06, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jan 06, 2026 | Reasonably accommodate the needs and preferences of each resident. |
| Jan 06, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Dec 01, 2025 | Ensure that residents are fully informed and understand their health status, care and treatments. |
| Dec 01, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Dec 01, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Dec 01, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Dec 01, 2025 | Ensure each resident receives an accurate assessment. |
| Dec 01, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Dec 01, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| May 27, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Apr 17, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Apr 17, 2025 | Provide safe and appropriate respiratory care for a resident when needed. |
| Apr 17, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Mar 17, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Mar 17, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Mar 11, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Mar 11, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Mar 11, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Mar 11, 2025 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| Mar 11, 2025 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| Mar 11, 2025 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Jan 06, 2025 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Jan 05, 2025 | Ensure meals and snacks are served at times in accordance with resident?s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. |
| Jan 05, 2025 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. |
| Jan 05, 2025 | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. |
| Jan 05, 2025 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. |
| Jan 05, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Jan 05, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Jan 05, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Jan 05, 2025 | Respond appropriately to all alleged violations. |
| Jan 05, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Jan 05, 2025 | Protect each resident from the wrongful use of the resident's belongings or money. |
| Jan 05, 2025 | Reasonably accommodate the needs and preferences of each resident. |
| Jan 05, 2025 | Keep residents' personal and medical records private and confidential. |
| Jan 05, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jan 05, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jan 05, 2025 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Dec 02, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Nov 06, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Nov 06, 2024 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| Nov 06, 2024 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Nov 06, 2024 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. |
| Nov 06, 2024 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. |
| Nov 06, 2024 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Nov 06, 2024 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| Oct 25, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Oct 03, 2024 | Provide safe and appropriate respiratory care for a resident when needed. |
| Oct 03, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 03, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Sep 25, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Sep 25, 2024 | Ensure medication error rates are not 5 percent or greater. |
| Sep 25, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Mar 29, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Mar 29, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| May 31, 2023 | Ensure each resident receives an accurate assessment. |
| May 31, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| May 31, 2023 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| May 31, 2023 | Ensure services provided by the nursing facility meet professional standards of quality. |
| May 31, 2023 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| May 31, 2023 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| May 31, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| May 31, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| May 31, 2023 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| May 31, 2023 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Feb 22, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
Nearby Hospitals
JOHN RANDOLPH MEDICAL CENTER
HOPEWELL, VA
BON SECOURS ST FRANCIS MEDICAL CENTER
MIDLOTHIAN, VA
MEDICAL COLLEGE OF VIRGINIA HOSPITALS
RICHMOND, VA
BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER
MECHANICSVILLE, VA
CJW MEDICAL CENTER
RICHMOND, VA
HENRICO DOCTORS' HOSPITAL
RICHMOND, VA
BON SECOURS ST MARYS HOSPITAL
RICHMOND, VA
RICHMOND VA MEDICAL CENTER
RICHMOND, VA
BON SECOURS RICHMOND COMMUNITY HOSPITAL
RICHMOND, VA
Owner & Operator Information
Business Entity
WESTPORT OPERATOR LLC
Ownership Structure
- CHARLES 1994 FAMILY GRANTOR TRUST Indirect
- EDWARD 1998 FAMILY GRANTOR TRUST Indirect
- ISVA HOLDINGS LLC Indirect
- JKVA HOLDINGS LLC Indirect
- MLVA HOLDINGS LLC Indirect
- MOSHE RAJCHENBACH Indirect
- SAUL 2012 FAMILY GRANTOR TRUST Indirect
- VIRGINIA CARE HOLCO LLC Direct: 100%
Management & Direction
- INNOVATIVE HEALTHCARE MANAGEMENT LLC OPERATIONAL/MANAGERIAL CONTROL
- MOSHE RAJCHENBACH W-2 MANAGING EMPLOYEE
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Vcu Health Children's Services at Brook Road | N/A | 5 |
| Covenant Woods Nursing Home | N/A | 3 |
| Westminster-Canterbury of Richmond | N/A | 5 |
| The Haven at Brandermill Woods | N/A | 5 |
| Our Lady of Hope Health Center | N/A | 4 |
| Shalom Gardens Health and Rehabilitation | N/A | 4 |
| Tyler's Retreat at Iron Bridge | N/A | 3 |
| Lakewood Manor | N/A | 3 |
| The Virginia Home | N/A | 3 |
| August Healthcare at Richmond | N/A | 3 |
Related Analysis
Best Nursing Homes in RICHMOND, VA
Compare Westport Rehabilitation and Nursing Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Westport Rehabilitation and Nursing Center directly at 8042883152. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.