About Henrico Health and Rehabilitation Center
Henrico Health And Rehabilitation Center, located in HIGHLAND SPRINGS, VA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Henrico Health and Rehabilitation Center
Key Performance Indicators
- CMS Overall Rating Stars
- Nursing Hours 3.78 hrs
- Safety Record Issues
Chain Affiliations & Network
This facility is part of the LIFEWORKS REHAB network. This chain operates 66 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Henrico Health and Rehabilitation Center provides more care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | Not Rated | |
| Health Inspection | Not Rated | |
| Quality Measures | Not Rated | |
| Staffing | Not Rated |
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 136 | Jan 15, 2026 |
| Weighted Average | 303 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 24.9% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 9.0% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.8% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.1% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 8.6% |
| Percentage of long-stay residents who lose too much weight (QM404) | 3.3% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.4% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.4% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 93.3% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.0% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 95.2% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 73.9% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 2.2% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 6.7% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 7.7% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 95.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 83.1% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.4% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 22.3% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 13.8% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 22 complaints
- 2024: 10 complaints
- 2025: 11 complaints
- Total: 43 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Nov 04, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Nov 04, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jun 11, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jun 11, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Jun 11, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jun 11, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Mar 21, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Mar 21, 2025 | Prepare residents for a safe transfer or discharge from the nursing home. |
| Mar 21, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Mar 21, 2025 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Mar 21, 2025 | Ensure that residents are fully informed and understand their health status, care and treatments. |
| Oct 01, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Oct 01, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 01, 2024 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Oct 01, 2024 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| Jul 16, 2024 | Ensure each resident?s drug regimen must be free from unnecessary drugs. |
| Jul 16, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Jul 16, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jan 12, 2024 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Jan 12, 2024 | Provide safe and appropriate respiratory care for a resident when needed. |
| Jan 12, 2024 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Nov 19, 2023 | Provide enough food/fluids to maintain a resident's health. |
| Nov 19, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Nov 19, 2023 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Nov 19, 2023 | Provide care or services that was trauma informed and/or culturally competent. |
| Nov 19, 2023 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Nov 19, 2023 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| Nov 19, 2023 | Assess the resident when there is a significant change in condition |
| Nov 19, 2023 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Nov 19, 2023 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. |
| Nov 19, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Nov 19, 2023 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| Nov 19, 2023 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Nov 19, 2023 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. |
| Nov 19, 2023 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| Nov 19, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Nov 19, 2023 | Respond appropriately to all alleged violations. |
| Nov 19, 2023 | Honor the resident's right to organize and participate in resident/family groups in the facility. |
| Nov 19, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Nov 19, 2023 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Nov 19, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Nov 19, 2023 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Aug 15, 2023 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
Nearby Hospitals
BON SECOURS SOUTHSIDE MEDICAL CENTER
PETERSBURG, VA
JOHN RANDOLPH MEDICAL CENTER
HOPEWELL, VA
BON SECOURS ST FRANCIS MEDICAL CENTER
MIDLOTHIAN, VA
MEDICAL COLLEGE OF VIRGINIA HOSPITALS
RICHMOND, VA
BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER
MECHANICSVILLE, VA
VCU HEALTH TAPPAHANNOCK HOSPITAL
TAPPAHANNOCK, VA
CJW MEDICAL CENTER
RICHMOND, VA
HENRICO DOCTORS' HOSPITAL
RICHMOND, VA
BON SECOURS ST MARYS HOSPITAL
RICHMOND, VA
RICHMOND VA MEDICAL CENTER
RICHMOND, VA
BON SECOURS RICHMOND COMMUNITY HOSPITAL
RICHMOND, VA
HIRAM W DAVIS MEDICAL CENTER
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CUMBERLAND HOSPITAL LLC
NEW KENT, VA
Owner & Operator Information
Business Entity
HENRICO CARE CENTER LLC
Ownership Structure
- AK 2003 FAMILY TRUST Indirect
- AL 2003 FAMILY TRUST Indirect
- CENTRAL BAY LLC Indirect
- CHARLES 1994 FAMILY GRANTOR TRUST Indirect
- EDWARD 1998 FAMILY GRANTOR TRUST Indirect
- GOLDEN 2017 FAMILY GRANTOR TRUST Indirect
- GOLDEN 2017 LLC Indirect
- HENRICO HOLDINGS 1 LLC Direct: 100%
- MATT 2002 FAMILY GRANTOR TRUST Indirect
- MATT 2002 LLC Indirect
- NATHAN 5604 & FAMILY LLC Indirect
- NATHAN 5604 FAMILY GRANTOR TRUST Indirect
- NATHAN 5604 LLC Indirect
- PIVOTAL CENTRAL LLC Indirect
- SAS 1998 FAMILY TRUST Indirect
- SAUL 2012 FAMILY GRANTOR TRUST Indirect
Management & Direction
- RYBST CENTRAL MANAGER LLC OPERATIONAL/MANAGERIAL CONTROL
- LAKESHIA WILSON W-2 MANAGING EMPLOYEE
- LAKESHIA WILSON CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Vcu Health Children's Services at Brook Road | N/A | 5 |
| Westminster-Canterbury of Richmond | N/A | 5 |
| Covenant Woods Nursing Home | N/A | 3 |
| The Haven at Brandermill Woods | N/A | 5 |
| Hiram W Davis Medical Ctr | N/A | 5 |
| Our Lady of Hope Health Center | N/A | 4 |
| Shalom Gardens Health and Rehabilitation | N/A | 4 |
| Tyler's Retreat at Iron Bridge | N/A | 3 |
| Lakewood Manor | N/A | 3 |
| August Healthcare at Richmond | N/A | 3 |
Related Analysis
Best Nursing Homes in HIGHLAND SPRINGS, VA
Compare Henrico Health and Rehabilitation Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Henrico Health and Rehabilitation Center directly at 8047370172. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.