About Richfield Health Center - Salem
Richfield Health Center - Salem, located in SALEM, VA, is a non-profit organization that accepts Medicare and Medicaid.
Why Families Choose Richfield Health Center - Salem
- More Nursing Time: Staff spends 4.25 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 3 Stars
- Nursing Hours 4.25 hrs
- Safety Record Clean
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Richfield Health Center - Salem provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 3 |
|
| Health Inspection | 3 |
|
| Quality Measures | 3 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 40 | May 15, 2024 |
| Weighted Average | 47 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 27.8% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 14.6% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.4% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.8% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 23.6% |
| Percentage of long-stay residents who lose too much weight (QM404) | 5.5% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.3% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 2.2% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 5.9% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 5.8% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 98.8% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 99.3% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.2% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 18.4% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 17.3% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 96.6% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 89.3% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 8.0% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 18.6% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 27.2% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2025: 4 complaints
- Total: 4 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jan 08, 2025 | Provide or get specialized rehabilitative services as required for a resident. |
| Jan 08, 2025 | Provide timely, quality laboratory services/tests to meet the needs of residents. |
| Jan 08, 2025 | Ensure that residents are free from significant medication errors. |
| Jan 08, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. |
Nearby Hospitals
LEWISGALE MEDICAL CENTER
SALEM, VA
CARILION MEDICAL CENTER
ROANOKE, VA
LEWISGALE HOSPITAL MONTGOMERY
BLACKSBURG, VA
CARILION NEW RIVER VALLEY MEDICAL CENTER
CHRISTIANSBURG, VA
CARILION FRANKLIN MEMORIAL HOSPITAL
ROCKY MOUNT, VA
SALEM VA MEDICAL CENTER
SALEM, VA
CATAWBA HOSPITAL
CATAWBA, VA
Owner & Operator Information
Management & Direction
- NATHANIEL BISHOP MANAGING CONTROL - GOVERNING BODY
- NATHANIEL BISHOP OPERATIONAL/MANAGERIAL CONTROL
- NATHANIEL BISHOP CORPORATE DIRECTOR
- BROWN EDWARDS & COMPANY LLP ADP OF THE SNF
- LUKE CAMPBELL ADP OF THE SNF
- LUKE CAMPBELL OPERATIONAL/MANAGERIAL CONTROL
- GLEN COMBS OPERATIONAL/MANAGERIAL CONTROL
- GLEN COMBS CORPORATE DIRECTOR
- STEPHANIE DUNCAN ADP OF THE SNF
- STEPHANIE DUNCAN OPERATIONAL/MANAGERIAL CONTROL
- EDWIN FEINOUR OPERATIONAL/MANAGERIAL CONTROL
- EDWIN FEINOUR CORPORATE DIRECTOR
- GREG FELDMANN MANAGING CONTROL - GOVERNING BODY
- GREG FELDMANN OPERATIONAL/MANAGERIAL CONTROL
- FRIENDSHIP FOUNDATION INC ADP OF THE SNF
- FRIENDSHIP FOUNDATION INC OPERATIONAL/MANAGERIAL CONTROL
- LUCIAN GROVE CORPORATE DIRECTOR
- LUCIAN GROVE OPERATIONAL/MANAGERIAL CONTROL
- BENJAMIN HIGGINS ADP OF THE SNF
- BENJAMIN HIGGINS OPERATIONAL/MANAGERIAL CONTROL
- JOSEPH HOFF ADP OF THE SNF
- JOSEPH HOFF MANAGING CONTROL - GOVERNING BODY
- JOSEPH HOFF CORPORATE OFFICER
- JOSEPH HOFF OPERATIONAL/MANAGERIAL CONTROL
- ANGELA HUGHES OPERATIONAL/MANAGERIAL CONTROL
- CYNDA JOHNSON OPERATIONAL/MANAGERIAL CONTROL
- CYNDA JOHNSON MANAGING CONTROL - GOVERNING BODY
- CYNDA JOHNSON CORPORATE DIRECTOR
- ROBERT LAWSON CORPORATE DIRECTOR
- ROBERT LAWSON OPERATIONAL/MANAGERIAL CONTROL
- ROBERT LAWSON MANAGING CONTROL - GOVERNING BODY
- ERIN LAYELL ADP OF THE SNF
- ERIN LAYELL OPERATIONAL/MANAGERIAL CONTROL
- TODD LOWE ADP OF THE SNF
- TODD LOWE OPERATIONAL/MANAGERIAL CONTROL
- CYNTHIA MITCHELL MANAGING CONTROL - GOVERNING BODY
- PAUL NESTER OPERATIONAL/MANAGERIAL CONTROL
- PAUL NESTER MANAGING CONTROL - GOVERNING BODY
- WHITNEY NICHOLS OPERATIONAL/MANAGERIAL CONTROL
- KATHRYN OELSCHLAGER OPERATIONAL/MANAGERIAL CONTROL
- KATHRYN OELSCHLAGER CORPORATE DIRECTOR
- MARY RODGER OPERATIONAL/MANAGERIAL CONTROL
- MARY RODGER ADP OF THE SNF
- ROBERT SANDEL OPERATIONAL/MANAGERIAL CONTROL
- ROBERT SANDEL CORPORATE DIRECTOR
- ROBERT SANDEL MANAGING CONTROL - GOVERNING BODY
- CHARLES SHANNON CORPORATE OFFICER
- CHARLES SHANNON OPERATIONAL/MANAGERIAL CONTROL
- CHARLES SHANNON MANAGING CONTROL - GOVERNING BODY
- CHARLES SHANNON ADP OF THE SNF
- VALLEY MANAGEMENT CO INC ADP OF THE SNF
- VALLEY MANAGEMENT CO INC OPERATIONAL/MANAGERIAL CONTROL
- WALKER & ASSOCIATES PC ADP OF THE SNF
- JOHN WILLIAMSON CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| The Glebe | N/A | 5 |
| The Wybe and Marietje Kroontje Health Care Center | N/A | 5 |
| Davis and Mcdaniel Veterans Care Center | N/A | 5 |
| Our Lady of The Valley | N/A | 5 |
| Friendship Health and Rehab Center | N/A | 4 |
| Brandon Oaks Nursing and Rehabilitation Center | N/A | 5 |
| Brian Center of Fincastle | N/A | 4 |
| Heritage Hall Blacksburg | N/A | 4 |
| Franklin Health and Rehabilitation Center | N/A | 4 |
| Berkshire Health and Rehabilitation Center | N/A | 4 |
Related Analysis
Best Nursing Homes in SALEM, VA
Compare Richfield Health Center - Salem to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Richfield Health Center - Salem directly at 5403804500. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.