Spring Gate Rehab and Healthcare Center

About Spring Gate Rehab and Healthcare Center

Spring Gate Rehab And Healthcare Center, located in MEMPHIS, TN, is a for-profit organization that accepts Medicare and Medicaid.

Why Families Choose Spring Gate Rehab and Healthcare Center

More Nursing Time: Staff spends 4.26 hours per resident daily (National Avg: 3.87).

Key Performance Indicators

CMS Overall Rating 2 Stars
Nursing Hours 4.26 hrs
Safety Record Clean

Chain Affiliations & Network

This facility is part of the PRESTIGE ADMINISTRATIVE SERVICES network. This chain operates 9 facilities.

Chain Performance Overview

Inspection

2.1

Staffing

2.4

Quality

3.6

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Nursing Staff Analysis

Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).

Above Average Staffing

Spring Gate Rehab and Healthcare Center provides more care hours than the state average and more than the national average.

Registered Nurses (RN)

0.82 hrs/day

State: 0.59 US: 0.68

Case Mix Adj: 0.79

Quality Adj: 0.70

Licensed Practical Nurses

1.90 hrs/day

State: 1.67 US: 1.54

Case Mix Adj: 1.00

Quality Adj: 0.92

Certified Assistants

2.36 hrs/day

State: 2.13 US: 2.33

Case Mix Adj: 2.70

Quality Adj: 2.03

CMS Quality Ratings

Category	Rating	Stars
Overall Rating	2
Health Inspection	1
Quality Measures	5
Staffing	2

Health Inspection History

Inspection Cycle	Score	Date
Cycle 1 (Most Recent)	234	Oct 16, 2024
Weighted Average	186	Combined Score

Lower scores are better. Scores are based on health inspections and complaint investigations.

Detailed Quality Measures

Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.

Medicare claims-based measures

Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.

Measure	Rate
Percentage of short-stay residents who were rehospitalized after a nursi... (QM521)	19.1%
Percentage of short-stay residents who had an outpatient emergency depar... (QM522)	7.3%
Number of hospitalizations per 1000 long-stay resident days (QM551)	0.9%
Number of outpatient emergency department visits per 1000 long-stay resi... (QM552)	0.7%

MDS-based measures

Resident assessment data; often used for long-stay care quality.

Measure	Rate
Percentage of long-stay residents whose need for help with daily activit... (QM401)	5.0%
Percentage of long-stay residents who lose too much weight (QM404)	6.2%
Percentage of long-stay residents with a catheter inserted and left in t... (QM406)	0.8%
Percentage of long-stay residents with a urinary tract infection (QM407)	0.7%
Percentage of long-stay residents who have depressive symptoms (QM408)	0.0%
Percentage of long-stay residents who were physically restrained (QM409)	0.0%
Percentage of long-stay residents experiencing one or more falls with ma... (QM410)	0.4%
Percentage of long-stay residents assessed and appropriately given the p... (QM415)	57.6%
Percentage of short-stay residents assessed and appropriately given the... (QM430)	13.7%
Percentage of short-stay residents who newly received an antipsychotic m... (QM434)	1.5%
Percentage of long-stay residents whose ability to walk independently wo... (QM451)	6.6%
Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452)	9.5%
Percentage of long-stay residents assessed and appropriately given the s... (QM454)	89.6%
Percentage of short-stay residents who were assessed and appropriately g... (QM472)	31.8%
Percentage of long-stay residents with pressure ulcers (QM479)	14.4%
Percentage of long-stay residents with new or worsened bowel or bladder... (QM480)	14.1%
Percentage of long-stay residents who received an antipsychotic medicati... (QM481)	9.6%

Complaints & Deficiencies

Complaint History by Year

This chart shows the number of complaints filed each year.

Summary:

2024: 2 complaints
2025: 16 complaints
Total: 18 complaints on record

Recent Complaints (Since Jan 2023)

Date	Description
Jun 21, 2025	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 22, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 22, 2025	Provide appropriate treatment and care according to orders, resident?s preferences and goals.
May 22, 2025	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 03, 2025	Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Jan 03, 2025	Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Jan 03, 2025	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 03, 2025	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jan 03, 2025	Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Jan 03, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 03, 2025	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jan 03, 2025	Post nurse staffing information every day.
Jan 03, 2025	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 03, 2025	Provide or obtain dental services for each resident.
Jan 03, 2025	Provide and implement an infection prevention and control program.
Jan 03, 2025	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 14, 2024	Respond appropriately to all alleged violations.
Nov 14, 2024	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Note: Table shows only complaints filed since Jan 1, 2023. See chart for historical trends.

Nearby Hospitals

WEST MEMPHIS, AR

N/A

Owner & Operator Information

Business Entity

MEMPHIS OPERATOR LLC

Ownership Structure

Management & Direction

CRAIG FLASHNER CORPORATE DIRECTOR
CRAIG FLASHNER OPERATIONAL/MANAGERIAL CONTROL
KRISTINE KIRK W-2 MANAGING EMPLOYEE
ROBERT NORCROSS CONTRACTED MANAGING EMPLOYEE
NORTHPOINT REGIONAL LLC OPERATIONAL/MANAGERIAL CONTROL
YITZCHOK PERLSTEIN OPERATIONAL/MANAGERIAL CONTROL
PRESTIGE ADMINISTRATIVE SERVICES LLC OPERATIONAL/MANAGERIAL CONTROL
STACEY ROGERS CONTRACTED MANAGING EMPLOYEE

Associated Doctors

No associated doctor information available.

Local Comparison

Facility	Distance	Rating
Allen Morgan Health and Rehabilitation Center	N/A	4
Kirby Pines Manor	N/A	5
Signature Healthcare of Memphis	N/A	4
Memphis Jewish Home	N/A	3
Signature Healthcare of Primacy	N/A	5
Covington Post Acute	N/A	3
Parkway Health and Rehabilitation Center	N/A	3
Desoto Healthcare Center	N/A	3
Midtown Center For Health and Rehabilitation	N/A	3
Ave Maria Home	N/A	2

Related Analysis

Best Nursing Homes in MEMPHIS, TN

Compare Spring Gate Rehab and Healthcare Center to the top-rated facilities in the area.

Ownership Details

Complete list of registered owners, including direct and indirect ownership.

Noted Deficiencies

Detailed history of deficiencies with descriptions and correction dates.

Nursing Hours Analysis

Detailed breakdown of staffing hours per resident by role.

Frequently Asked Questions

Spring Gate Rehab and Healthcare Center has a 2-star CMS overall rating out of 5, which indicates care quality that may need improvement. The nursing staff spends 4.26 hours per resident daily, compared to the national average of 3.87 hours.

Spring Gate Rehab and Healthcare Center is certified to accept Medicare and Medicaid and provides comprehensive nursing home services including:

Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
Long-term Residential Care: Assistance with daily living activities for extended stays
Short-term Rehabilitation: Recovery services after hospital stays or surgeries
Memory Care: Specialized programs for residents with dementia and Alzheimer's disease

The facility has 206 certified beds.

Spring Gate Rehab and Healthcare Center accepts Medicare and Medicaid, which helps cover costs for eligible residents. Specific pricing varies based on:

Level of care needed (skilled nursing vs. long-term care)
Room type (private vs. semi-private)
Insurance coverage (Medicare, Medicaid, private insurance)
Length of stay and specific services required

For current rates and to discuss payment options, contact Spring Gate Rehab and Healthcare Center directly at 9013771011. Their admissions team can help determine coverage and out-of-pocket expenses.

When visiting Spring Gate Rehab and Healthcare Center, pay attention to these important factors:

Environment & Cleanliness

Overall cleanliness and odors
Resident room conditions
Common area maintenance
Safety features and accessibility

Staff & Care Quality

Staff-to-resident ratios
How staff interact with residents
Response time to resident needs
Staff knowledge and professionalism

Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.