About Willow Terrace
Willow Terrace, located in PHILADELPHIA, PA, is a for-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose Willow Terrace
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.87 hrs
- Safety Record Issues
Chain Affiliations & Network
This facility is part of the JONATHAN BLEIER network. This chain operates 18 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Willow Terrace provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 1 |
|
| Quality Measures | 5 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 152 | Jan 31, 2025 |
| Weighted Average | 142 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 18.6% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 4.9% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.7% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.2% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 10.9% |
| Percentage of long-stay residents who lose too much weight (QM404) | 4.2% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.3% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.5% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 81.1% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 30.4% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.8% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 11.2% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 10.1% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 94.5% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 45.9% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 2.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 13.3% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 13.3% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 5 complaints
- 2024: 17 complaints
- 2025: 6 complaints
- 2026: 4 complaints
- Total: 32 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 10, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Apr 10, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Apr 10, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Apr 10, 2026 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Dec 30, 2025 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. |
| Dec 30, 2025 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| Dec 30, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Dec 22, 2025 | Provide enough food/fluids to maintain a resident's health. |
| Aug 25, 2025 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. |
| Aug 01, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 05, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Oct 05, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Aug 29, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Aug 14, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jul 08, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| May 10, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| May 10, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| May 10, 2024 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| May 10, 2024 | Provide safe and appropriate respiratory care for a resident when needed. |
| May 10, 2024 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| May 10, 2024 | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| May 10, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| May 10, 2024 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| May 10, 2024 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. |
| May 10, 2024 | Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. |
| May 10, 2024 | Keep all essential equipment working safely. |
| Mar 18, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Nov 22, 2023 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Nov 01, 2023 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Jul 18, 2023 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. |
| Jul 18, 2023 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Jul 18, 2023 | Provide activities to meet all resident's needs. |
Nearby Hospitals
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TEMPLE HEALTH - CHESTNUT HILL HOSPITAL
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POTTSTOWN HOSPITAL
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CAPITAL HEALTH MEDICAL CENTER - HOPEWELL
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JEFFERSON HEALTH- NORTHEAST
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ROXBOROUGH MEMORIAL HOSPITAL
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ST MARY MEDICAL CENTER
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NAZARETH HOSPITAL
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CAPITAL HEALTH REGIONAL MEDICAL CENTER
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COOPER UNIVERSITY HOSPITAL
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VIRTUA OUR LADY OF LOURDES HOSPITAL
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HOLY REDEEMER HOSPITAL AND MEDICAL CENTER
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JEFFERSON LANSDALE HOSPITAL
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VIRTUA MOUNT HOLLY HOSPITAL
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THOMAS JEFFERSON UNIVERSITY HOSPITAL
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JEFFERSON EINSTEIN PHILADELPHIA HOSPITAL
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PHOENIXVILLE HOSPITAL
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VIRTUA WILLINGBORO HOSPITAL
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Owner & Operator Information
Business Entity
WT OPERATING LLC
Ownership Structure
- JONATHAN BLEIER Direct: 48%
- YAAKOV SOD Direct: 48%
- LISA SOFIA Direct: 5%
Management & Direction
- LISA SOFIA CORPORATE OFFICER
- KAREN THOMAS W-2 MANAGING EMPLOYEE
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| The Community at Rockhill | N/A | 5 |
| Willowbrooke Court-Granite | N/A | 5 |
| Willowbrooke Court Skd Care Center at Lima Estates | N/A | 5 |
| Meadowood | N/A | 5 |
| Willowbrooke Court-Southampton | N/A | 5 |
| Dock Terrace | N/A | 5 |
| Willowbrooke Ctskdcarectr at Fortwashingtonestates | N/A | 5 |
| Willowbrooke Court-Spring Hous | N/A | 5 |
| Frederick Living - Cedarwood | N/A | 5 |
| Beaumont at Bryn Mawr | N/A | 5 |
Related Analysis
Best Nursing Homes in PHILADELPHIA, PA
Compare Willow Terrace to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Willow Terrace directly at 2159518500. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.