About Complete Care at Harston Hall LLC
Complete Care At Harston Hall Llc, located in FLOURTOWN, PA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Complete Care at Harston Hall LLC
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.56 hrs
- Safety Record Issues
Chain Affiliations & Network
This facility is part of the COMPLETE CARE network. This chain operates 85 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Complete Care at Harston Hall LLC provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 4 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 144 | Apr 25, 2025 |
| Weighted Average | 158 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 21.0% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 11.6% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 3.4% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 3.3% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 13.7% |
| Percentage of long-stay residents who lose too much weight (QM404) | 7.3% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 23.8% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 3.1% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 85.1% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 54.9% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 13.8% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 41.6% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 99.1% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 51.4% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 2.9% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 31.9% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 11.3% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 3 complaints
- 2024: 7 complaints
- 2025: 24 complaints
- 2026: 2 complaints
- Total: 36 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 06, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Oct 10, 2025 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| Oct 10, 2025 | Respond appropriately to all alleged violations. |
| Jun 23, 2025 | Protect each resident from the wrongful use of the resident's belongings or money. |
| Jun 23, 2025 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Jun 23, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Jun 23, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Jun 23, 2025 | Observe each nurse aide's job performance and give regular training. |
| Jun 23, 2025 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Jun 23, 2025 | Provide safe, appropriate pain management for a resident who requires such services. |
| Jun 23, 2025 | Provide safe and appropriate respiratory care for a resident when needed. |
| Jun 23, 2025 | Provide enough food/fluids to maintain a resident's health. |
| Jun 23, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jun 23, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jun 23, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jun 23, 2025 | Respond appropriately to all alleged violations. |
| Jun 23, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Jun 23, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jun 23, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Jun 23, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Jun 23, 2025 | Provide and implement an infection prevention and control program. |
| Jun 23, 2025 | Keep all essential equipment working safely. |
| Jun 23, 2025 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| Jun 23, 2025 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. |
| Mar 10, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Nov 24, 2024 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| Sep 20, 2024 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. |
| Sep 20, 2024 | Have a Compliance and Ethics Program. |
| Sep 20, 2024 | Keep residents' personal and medical records private and confidential. |
| Sep 20, 2024 | Ensure residents have reasonable access to and privacy in their use of communication methods. |
| Aug 01, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Aug 01, 2024 | Protect each resident from the wrongful use of the resident's belongings or money. |
| Oct 20, 2023 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. |
| Oct 20, 2023 | Honor the resident's right to organize and participate in resident/family groups in the facility. |
| Jul 20, 2023 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Jun 30, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
Nearby Hospitals
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ST MARY MEDICAL CENTER
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NAZARETH HOSPITAL
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THOMAS JEFFERSON UNIVERSITY HOSPITAL
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JEFFERSON EINSTEIN PHILADELPHIA HOSPITAL
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PHOENIXVILLE HOSPITAL
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VIRTUA MOUNT HOLLY HOSPITAL
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JEFFERSON LANSDALE HOSPITAL
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Owner & Operator Information
Business Entity
COMPLETE CARE AT HARSTON HALL LLC
Ownership Structure
- PC PA OPCOS LLC Direct: 100%
- PC WTA OPCO HOLDCO LLC Indirect
- SMS 2021 TRUST Indirect
Management & Direction
- JASON AUGE OPERATIONAL/MANAGERIAL CONTROL
- AURORA GUARDIAN HOLDCO II CO-BORROWER LLC ADP OF THE SNF
- AURORA GUARDIAN HOLDCO II MEZZ BORROWER LLC ADP OF THE SNF
- AURORA GUARDIAN HOLDCO II LLC ADP OF THE SNF
- AURORA GUARDIAN II REALTY LLC ADP OF THE SNF
- AURORA GUARDIAN PARTNERS II LLC ADP OF THE SNF
- JESSICA CUNNINGHAM ADP OF THE SNF
- HARSTON HALL REALTY LLC ADP OF THE SNF
- J & R FAMILY INVESTMENTS LLC ADP OF THE SNF
- L FRIEDMAN 2018 FAMILY TRUST ADP OF THE SNF
- L FRIEDMAN FAMILY HOLDINGS LLC ADP OF THE SNF
- LANDAU FAMILY INVESTMENT TRUST ADP OF THE SNF
- JOSHUA LEVY OPERATIONAL/MANAGERIAL CONTROL
- JOSHUA LEVY ADP OF THE SNF
- M FRIEDMAN 2018 FAMILY TRUST ADP OF THE SNF
- PC WTA ACQUISITION LLC ADP OF THE SNF
- PC WTA MULTI-STATE LLC ADP OF THE SNF
- PEACE CAPITAL HOLDINGS LLC (DE) ADP OF THE SNF
- R&J FAMILY INVESTMENTS LLC ADP OF THE SNF
- HERSHEL SCHWARTZ OPERATIONAL/MANAGERIAL CONTROL
- HERSHEL SCHWARTZ ADP OF THE SNF
- JENNIFER SHAND OPERATIONAL/MANAGERIAL CONTROL
- JENNIFER SHAND ADP OF THE SNF
- SMS 2021 TRUST ADP OF THE SNF
- SHALOM STEIN TRUSTEE OF THE SNF
- SHALOM STEIN CORPORATE OFFICER
- SHALOM STEIN MANAGING CONTROL - GOVERNING BODY
- WELLTOWER INC ADP OF THE SNF
- CAMERON WILLIAMS OPERATIONAL/MANAGERIAL CONTROL
- CAMERON WILLIAMS ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| The Community at Rockhill | N/A | 5 |
| Willowbrooke Court-Spring Hous | N/A | 5 |
| Willowbrooke Court-Southampton | N/A | 5 |
| Dock Terrace | N/A | 5 |
| Willowbrooke Court Skd Care Center at Lima Estates | N/A | 5 |
| Willowbrooke Court-Granite | N/A | 5 |
| Meadowood | N/A | 5 |
| Willowbrooke Ctskdcarectr at Fortwashingtonestates | N/A | 5 |
| Frederick Living - Cedarwood | N/A | 5 |
| Monticello House | N/A | 5 |
Related Analysis
Best Nursing Homes in FLOURTOWN, PA
Compare Complete Care at Harston Hall LLC to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Complete Care at Harston Hall LLC directly at 2152330700. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.