About Riverstreet Manor
Riverstreet Manor, located in WILKES-BARRE, PA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Riverstreet Manor
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.28 hrs
- Safety Record Issues
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Riverstreet Manor provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 4 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 100 | Apr 17, 2026 |
| Weighted Average | 112 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 21.9% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 12.9% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.0% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.8% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 17.6% |
| Percentage of long-stay residents who lose too much weight (QM404) | 5.0% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.5% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 7.4% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 4.9% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 97.4% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 96.1% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.3% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 21.3% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 19.6% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 97.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.9% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 29.1% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 23.4% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 4 complaints
- 2024: 10 complaints
- 2025: 6 complaints
- 2026: 2 complaints
- Total: 22 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Feb 04, 2026 | Ensure that residents are free from significant medication errors. |
| Feb 04, 2026 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Dec 02, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Dec 02, 2025 | Have policies on smoking. |
| Dec 02, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Dec 02, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Aug 19, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Mar 04, 2025 | Meet requirements for the installation and maintenance of electrical systems. |
| Oct 09, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Oct 09, 2024 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident?s advance directives. |
| Oct 09, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 09, 2024 | Post nurse staffing information every day. |
| Oct 09, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| May 29, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| May 29, 2024 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. |
| May 29, 2024 | Provide safe and appropriate respiratory care for a resident when needed. |
| Feb 27, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Feb 27, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Sep 12, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Aug 04, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Aug 04, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Aug 04, 2023 | Ensure that residents are free from significant medication errors. |
Nearby Hospitals
GEISINGER-COMMUNITY MEDICAL CENTER
SCRANTON, PA
WILKES-BARRE GENERAL HOSPITAL
WILKES-BARRE, PA
LEHIGH VALLEY HOSPITAL - HAZLETON
HAZLETON, PA
REGIONAL HOSPITAL OF SCRANTON
SCRANTON, PA
LEHIGH VALLEY HOSPITAL - DICKSON CITY
DICKSON CITY, PA
GEISINGER WYOMING VALLEY MEDICAL CENTER
WILKES BARRE, PA
WILKES BARRE VA MEDICAL CENTER
WILKES-BARRE, PA
ST LUKE'S HOSPITAL - CARBON CAMPUS
LEHIGHTON, PA
CLARKS SUMMIT STATE HOSPITAL
CLARKS SUMMIT, PA
BERWICK HOSPITAL CENTER
BERWICK, PA
GEISINGER BEHAVIORAL HEALTH CENTER NORTHEAST
MOOSIC, PA
HOSPITAL DAMAS INC
PONCE, PR
Owner & Operator Information
Business Entity
RIVERSTREET CENTER OPCO LLC
Ownership Structure
- RSCNHHC LLC Direct: 100%
- SAR FT 2021 FAMILY TRUST Indirect
Management & Direction
- HOLLY EICHHORN OPERATIONAL/MANAGERIAL CONTROL
- HOLLY EICHHORN ADP OF THE SNF
- AVITAL MANDEL OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Allied Services Transitional Rehab Unit | N/A | 5 |
| Heinz Transitional Rehabilitation Unit | N/A | 5 |
| Green Ridge Care Center | N/A | 4 |
| Carbondale Rehabilitation and Healthcare Center | N/A | 5 |
| Gino J Merli Veterans Center | N/A | 5 |
| Allied Services Meade Street Skilled Nursing | N/A | 4 |
| Saint Mary's Villa Nursing Hom | N/A | 4 |
| Scranton Health Care Center | N/A | 5 |
| Tunkhannock Rehabilitation and Health Care Center | N/A | 2 |
| Allied Services Skilled Nursing Center | N/A | 5 |
Related Analysis
Best Nursing Homes in WILKES-BARRE, PA
Compare Riverstreet Manor to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Riverstreet Manor directly at 5708255611. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.