About United Zion Retirement Communi
United Zion Retirement Communi, located in LITITZ, PA, is a non-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose United Zion Retirement Communi
- High Quality Care: With a 5-star CMS rating, this facility demonstrates high standards.
- More Nursing Time: Staff spends 4.80 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 5 Stars
- Nursing Hours 4.80 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the FRIENDS SERVICES FOR THE AGING network. This chain operates 6 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
United Zion Retirement Communi provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 5 |
|
| Health Inspection | 4 |
|
| Quality Measures | 4 |
|
| Staffing | 5 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 20 | Aug 08, 2025 |
| Weighted Average | 17 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 27.5% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 13.4% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 0.5% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.5% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 24.5% |
| Percentage of long-stay residents who lose too much weight (QM404) | 3.4% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.4% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.0% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 84.9% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 25.4% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 30.3% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 94.5% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 3.8% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 27.3% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 15.9% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2026: 1 complaint
- Total: 1 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Feb 23, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
Nearby Hospitals
PENN STATE HEALTH ST. JOSEPH
READING, PA
PENN STATE HEALTH LANCASTER MEDICAL CENTER
LANCASTER, PA
WELLSPAN YORK HOSPITAL
YORK, PA
UPMC LITITZ
LITITZ, PA
UPMC MEMORIAL
YORK, PA
MILTON S HERSHEY MEDICAL CENTER
HERSHEY, PA
READING HOSPITAL
WEST READING, PA
LEBANON VA MEDICAL CENTER
LEBANON, PA
LANCASTER GENERAL HOSPITAL
LANCASTER, PA
WELLSPAN EPHRATA COMMUNITY HOSPITAL
EPHRATA, PA
TOWER BEHAVIORAL HEALTH
READING, PA
LANCASTER BEHAVIORAL HEALTH HOSPITAL
LANCASTER, PA
PHILHAVEN HOSPITAL
MT GRETNA, PA
WERNERSVILLE STATE HOSPITAL
WERNERSVILLE, PA
OSS ORTHOPAEDIC HOSPITAL
YORK, PA
SURGICAL INSTITUTE OF READING
WYOMISSING, PA
Owner & Operator Information
Business Entity
UNITED ZION RETIREMENT COMMUNITY
Ownership Structure
- UNITED ZION RETIREMENT COMMUNITY Direct: 100%
Management & Direction
- CHRISTOPHER AGUILLARD ADP OF THE SNF
- CHRISTOPHER AGUILLARD OPERATIONAL/MANAGERIAL CONTROL
- BANKUNITED NA ADP OF THE SNF
- BANKUNITED NA OPERATIONAL/MANAGERIAL CONTROL
- MITCHELL BASHORE ADP OF THE SNF
- MITCHELL BASHORE OPERATIONAL/MANAGERIAL CONTROL
- COVENANT ALLIANCE REHAB EAST LLC ADP OF THE SNF
- COVENANT ALLIANCE REHAB EAST LLC OPERATIONAL/MANAGERIAL CONTROL
- KATIRIA-MARIE DIAZ ADP OF THE SNF
- KATIRIA-MARIE DIAZ OPERATIONAL/MANAGERIAL CONTROL
- RAYMOND ELMORE OPERATIONAL/MANAGERIAL CONTROL
- RAYMOND ELMORE ADP OF THE SNF
- JESSICA FAUS OPERATIONAL/MANAGERIAL CONTROL
- JESSICA FAUS ADP OF THE SNF
- FOREFRONT HEALTHCARE LLC ADP OF THE SNF
- FOREFRONT HEALTHCARE LLC OPERATIONAL/MANAGERIAL CONTROL
- FRIENDS SERVICES FOR THE AGING ADP OF THE SNF
- FRIENDS SERVICES FOR THE AGING OPERATIONAL/MANAGERIAL CONTROL
- JOHN FRY CORPORATE OFFICER
- JOHN FRY MANAGING CONTROL - GOVERNING BODY
- JOHN FRY CORPORATE DIRECTOR
- WILLIAM GEIB MANAGING CONTROL - GOVERNING BODY
- WILLIAM GEIB CORPORATE DIRECTOR
- ROGER GERHART CORPORATE DIRECTOR
- ROGER GERHART MANAGING CONTROL - GOVERNING BODY
- HOLLY GROFF OPERATIONAL/MANAGERIAL CONTROL
- HOLLY GROFF ADP OF THE SNF
- WARREN HACKMAN CORPORATE DIRECTOR
- WARREN HACKMAN MANAGING CONTROL - GOVERNING BODY
- ELLEN HAUPT CORPORATE OFFICER
- ELLEN HAUPT ADP OF THE SNF
- ELLEN HAUPT OPERATIONAL/MANAGERIAL CONTROL
- JANET HENRY-ISAAC ADP OF THE SNF
- JANET HENRY-ISAAC OPERATIONAL/MANAGERIAL CONTROL
- KARLEY KOLOCIN ADP OF THE SNF
- KARLEY KOLOCIN OPERATIONAL/MANAGERIAL CONTROL
- JAMIE LEON ADP OF THE SNF
- JAMIE LEON OPERATIONAL/MANAGERIAL CONTROL
- MARIANO MALLOZZI OPERATIONAL/MANAGERIAL CONTROL
- MARIANO MALLOZZI ADP OF THE SNF
- WENDY MAST OPERATIONAL/MANAGERIAL CONTROL
- WENDY MAST ADP OF THE SNF
- LEA MATLOW OPERATIONAL/MANAGERIAL CONTROL
- LEA MATLOW ADP OF THE SNF
- EUNICE METZLER CORPORATE DIRECTOR
- EUNICE METZLER CORPORATE OFFICER
- EUNICE METZLER MANAGING CONTROL - GOVERNING BODY
- MATTHEW MUSSER OPERATIONAL/MANAGERIAL CONTROL
- MATTHEW MUSSER CORPORATE OFFICER
- MATTHEW MUSSER ADP OF THE SNF
- SHANNON SENSENIG CORPORATE DIRECTOR
- SHANNON SENSENIG CORPORATE OFFICER
- SHANNON SENSENIG MANAGING CONTROL - GOVERNING BODY
- ZACHARY SOUDERS ADP OF THE SNF
- ZACHARY SOUDERS OPERATIONAL/MANAGERIAL CONTROL
- CLARENCE SPOHN MANAGING CONTROL - GOVERNING BODY
- CLARENCE SPOHN CORPORATE DIRECTOR
- SUSANA TERCERO MANAGING CONTROL - GOVERNING BODY
- SUSANA TERCERO CORPORATE DIRECTOR
- UNITED ZION RETIREMENT COMMUNITY ADP OF THE SNF
- MARILYN SUE VERDEGEM ADP OF THE SNF
- MARILYN SUE VERDEGEM CORPORATE OFFICER
- MARILYN SUE VERDEGEM OPERATIONAL/MANAGERIAL CONTROL
- WELLSPAN MEDICAL GROUP ADP OF THE SNF
- WELLSPAN MEDICAL GROUP OPERATIONAL/MANAGERIAL CONTROL
- DORCAS ZIMMERMAN CORPORATE DIRECTOR
- DORCAS ZIMMERMAN CORPORATE OFFICER
- DORCAS ZIMMERMAN MANAGING CONTROL - GOVERNING BODY
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Tel Hai Retirement Community | N/A | 5 |
| Lebanon Valley Brethren Home | N/A | 5 |
| Trillium Place | N/A | 5 |
| Transitional Sub-Acute Unit | N/A | 5 |
| Fairmount Homes | N/A | 5 |
| Rehabilitation Center at Brethren Village LLC | N/A | 5 |
| Glen at Willow Valley | N/A | 5 |
| Lakeside at Willow Valley | N/A | 5 |
| Cornwall Manor | N/A | 5 |
| Spruce Manor Nursing and Rehabilitation Center | N/A | 5 |
Related Analysis
Best Nursing Homes in LITITZ, PA
Compare United Zion Retirement Communi to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact United Zion Retirement Communi directly at 7176262071. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.