About Crosslands
Crosslands, located in KENNETT SQUARE, PA, is a non-profit organization that accepts Medicare. This facility is part of a continuing care retirement community.
Why Families Choose Crosslands
- High Quality Care: With a 5-star CMS rating, this facility demonstrates high standards.
- Top Ranked: Ranked #34 out of 138 facilities within 25 miles.
- More Nursing Time: Staff spends 5.45 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 5 Stars
- Nursing Hours 5.45 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the KENDAL network. This chain operates 7 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Crosslands provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 5 |
|
| Health Inspection | 4 |
|
| Quality Measures | 4 |
|
| Staffing | 5 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 8 | Feb 20, 2026 |
| Weighted Average | 17 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 8.9% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 6.8% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.0% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.3% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 22.8% |
| Percentage of long-stay residents who lose too much weight (QM404) | 0.6% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.3% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.6% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.6% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.1% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 83.9% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 13.7% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 27.4% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 96.9% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 9.9% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 32.9% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 6.5% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 1 complaint
- 2024: 1 complaint
- Total: 2 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Feb 29, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 14, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
Nearby Hospitals
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ST FRANCIS HOSPITAL
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PHOENIXVILLE HOSPITAL
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UNION HOSPITAL OF CECIL COUNTY
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PENN PRESBYTERIAN MEDICAL CENTER
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RIDDLE MEMORIAL HOSPITAL
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MAIN LINE HOSPITAL LANKENAU
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CHRISTIANA HOSPITAL
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SUBURBAN COMMUNITY HOSPITAL
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JEFFERSON EINSTEIN MONTGOMERY HOSPITAL
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WILMINGTON VA MEDICAL CENTER
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BRYN MAWR HOSPITAL
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PAOLI HOSPITAL
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CHESTER COUNTY HOSPITAL
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PHILADELPHIA VA MEDICAL CENTER
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NEMOURS CHILDREN'S HOSPITAL, DELAWARE
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Owner & Operator Information
Business Entity
KENDAL-CROSSLANDS COMMUNITIES
Ownership Structure
Management & Direction
- SETH BEAVER OPERATIONAL/MANAGERIAL CONTROL
- SETH BEAVER ADP OF THE SNF
- MICHELE BERARDI OPERATIONAL/MANAGERIAL CONTROL
- MICHELE BERARDI ADP OF THE SNF
- CITIZENS BANK OF PENNSYLVANIA ADP OF THE SNF
- PATRICIA EVANS MANAGING CONTROL - GOVERNING BODY
- PATRICIA EVANS CORPORATE DIRECTOR
- PATRICIA EVANS CORPORATE OFFICER
- DAVID GROVE CORPORATE DIRECTOR
- DAVID GROVE CORPORATE OFFICER
- DAVID GROVE MANAGING CONTROL - GOVERNING BODY
- JENNIFER HELLE CORPORATE DIRECTOR
- JENNIFER HELLE MANAGING CONTROL - GOVERNING BODY
- WILLIAM HURD MANAGING CONTROL - GOVERNING BODY
- WILLIAM HURD CORPORATE DIRECTOR
- JONATHAN HUXTABLE MANAGING CONTROL - GOVERNING BODY
- JONATHAN HUXTABLE CORPORATE DIRECTOR
- THOMAS LAWRENCE ADP OF THE SNF
- THOMAS LAWRENCE OPERATIONAL/MANAGERIAL CONTROL
- LISA MARSILLO ADP OF THE SNF
- LISA MARSILLO CORPORATE OFFICER
- LISA MARSILLO OPERATIONAL/MANAGERIAL CONTROL
- TIMOTHY O'BRIEN OPERATIONAL/MANAGERIAL CONTROL
- TIMOTHY O'BRIEN ADP OF THE SNF
- SUSAN PETROCELLI CORPORATE DIRECTOR
- QUIANA PETTIFORD OPERATIONAL/MANAGERIAL CONTROL
- QUIANA PETTIFORD ADP OF THE SNF
- EDWARD PLASHA OPERATIONAL/MANAGERIAL CONTROL
- EDWARD PLASHA ADP OF THE SNF
- SARAH POUTASSE CORPORATE DIRECTOR
- SARAH POUTASSE MANAGING CONTROL - GOVERNING BODY
- SUSAN RENZ CORPORATE OFFICER
- SUSAN RENZ CORPORATE DIRECTOR
- SUSAN RENZ MANAGING CONTROL - GOVERNING BODY
- FREDERICK SPACKMAN CORPORATE OFFICER
- FREDERICK SPACKMAN CORPORATE DIRECTOR
- FREDERICK SPACKMAN MANAGING CONTROL - GOVERNING BODY
- ANTHONY STOVER CORPORATE DIRECTOR
- ANTHONY STOVER MANAGING CONTROL - GOVERNING BODY
- ANDREA TAYLOR CORPORATE DIRECTOR
- ANDREA TAYLOR MANAGING CONTROL - GOVERNING BODY
- DONNA TAYLOR ADP OF THE SNF
- DONNA TAYLOR OPERATIONAL/MANAGERIAL CONTROL
- CLARE WARD CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Tel Hai Retirement Community | N/A | 5 |
| Willowbrooke Court Skd Care Center at Lima Estates | N/A | 5 |
| Willowbrooke Court-Granite | N/A | 5 |
| Meadowood | N/A | 5 |
| Willowbrooke Ctskdcarectr at Fortwashingtonestates | N/A | 5 |
| Willowbrooke Court-Spring Hous | N/A | 5 |
| Little Flower Manor | N/A | 5 |
| The Health Center at The Hill at Whitemarsh | N/A | 5 |
| Monticello House | N/A | 5 |
| Willowbrooke Ctskdcarectr Atnormandy Farms Estates | N/A | 5 |
Related Analysis
Best Nursing Homes in KENNETT SQUARE, PA
Compare Crosslands to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Crosslands directly at 6103881441. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.