About Highland House Nursing and Rehabilitation Center
Highland House Nursing And Rehabilitation Center, located in GRANTS PASS, OR, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Highland House Nursing and Rehabilitation Center
- More Nursing Time: Staff spends 4.88 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 4.88 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the VOLARE HEALTH network. This chain operates 16 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Highland House Nursing and Rehabilitation Center provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 4 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 64 | Dec 03, 2025 |
| Weighted Average | 120 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 23.1% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 13.1% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 12.7% |
| Percentage of long-stay residents who lose too much weight (QM404) | 0.4% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.4% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.8% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.7% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 97.8% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 86.1% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.4% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 25.6% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 15.2% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 97.2% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 72.7% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.9% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 28.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 22.0% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 22 complaints
- 2025: 4 complaints
- 2026: 1 complaint
- Total: 27 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jan 22, 2026 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Apr 25, 2025 | Ensure that residents are free from significant medication errors. |
| Apr 25, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 25, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Apr 25, 2025 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| Nov 27, 2024 | Develop Emergency Preparedness policies and procedures. |
| Nov 27, 2024 | Establish policies and procedures including evacuation. |
| Nov 27, 2024 | Establish staff and initial training requirements. |
| Nov 27, 2024 | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| Nov 27, 2024 | Inspect, test, and maintain automatic sprinkler systems. |
| Nov 27, 2024 | Have simulated fire drills held at unexpected times. |
| Nov 27, 2024 | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| Nov 27, 2024 | Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours. |
| Sep 20, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Sep 20, 2024 | Respond appropriately to all alleged violations. |
| Aug 03, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Aug 03, 2024 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. |
| Aug 03, 2024 | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| Aug 03, 2024 | Post nurse staffing information every day. |
| Aug 03, 2024 | Provide safe, appropriate pain management for a resident who requires such services. |
| Aug 03, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Aug 03, 2024 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| Aug 03, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Aug 03, 2024 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Aug 03, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jul 24, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jun 16, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
Nearby Hospitals
PROVIDENCE MEDFORD MEDICAL CENTER
MEDFORD, OR
ASANTE THREE RIVERS MEDICAL CENTER
GRANTS PASS, OR
Owner & Operator Information
Business Entity
GRANTS PASS NURSING & REHAB CENTER LLC
Ownership Structure
- ALEXANDER HAGLER Indirect
- KNOX HEALTHCARE PAC 12 HOLDINGS LLC Indirect
- DONALD KNOX Indirect
- PAC 12 HOLDINGS LLC Indirect
- PAC 12 OPCO HOLDCO LLC Direct: 100%
- PAC 12 PINNACLE HOLDCO LLC Indirect
Management & Direction
- PATRICK COSSELL ADP OF THE SNF
- PATRICK COSSELL OPERATIONAL/MANAGERIAL CONTROL
- GRANTS PASS PROPCO LLC ADP OF THE SNF
- CHAIM HAGAR ADP OF THE SNF
- KAREN KAHN ADP OF THE SNF
- KAREN KAHN OPERATIONAL/MANAGERIAL CONTROL
- DONALD KNOX OPERATIONAL/MANAGERIAL CONTROL
- DONALD KNOX ADP OF THE SNF
- DONALD KNOX CORPORATE OFFICER
- PAC 12 HOLDINGS LLC ADP OF THE SNF
- PAC 12 PINNACLE HOLDCO LLC ADP OF THE SNF
- ELIEZER SCHWARTZ OPERATIONAL/MANAGERIAL CONTROL
- ELIEZER SCHWARTZ ADP OF THE SNF
- BRIAN SMITH CORPORATE OFFICER
- BRIAN SMITH ADP OF THE SNF
- VOLARE HEALTH LLC OPERATIONAL/MANAGERIAL CONTROL
- VOLARE HEALTH LLC ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Regency Care of Rogue Valley | N/A | 5 |
| Rogue Valley Manor | N/A | 5 |
| Avamere at Three Fountains | N/A | 5 |
| Laurel Hill Nursing Center | N/A | 3 |
| Avamere Health Services of Rogue Valley | N/A | 2 |
| Highland House Nursing and Rehabilitation Center | N/A | 1 |
| Royale Gardens Health and Rehabilitation Center | N/A | 2 |
Related Analysis
Best Nursing Homes in GRANTS PASS, OR
Compare Highland House Nursing and Rehabilitation Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Highland House Nursing and Rehabilitation Center directly at 5414741901. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.