About Hearthstone Nursing and Rehabilitation Center
Hearthstone Nursing And Rehabilitation Center, located in MEDFORD, OR, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Hearthstone Nursing and Rehabilitation Center
- More Nursing Time: Staff spends 4.41 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 4.41 hrs
- Safety Record Issues
Chain Affiliations & Network
This facility is part of the VOLARE HEALTH network. This chain operates 16 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Hearthstone Nursing and Rehabilitation Center provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 4 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 44 | May 23, 2025 |
| Weighted Average | 186 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 25.5% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 17.2% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 21.8% |
| Percentage of long-stay residents who lose too much weight (QM404) | 0.9% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.8% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.5% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 1.7% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.0% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 94.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.2% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 43.3% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 6.0% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 97.1% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 87.6% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.7% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 27.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 5.1% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 14 complaints
- 2024: 26 complaints
- 2025: 5 complaints
- 2026: 5 complaints
- Total: 50 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 23, 2026 | Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide. |
| Apr 23, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Apr 23, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Apr 23, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Feb 16, 2026 | Protect each resident from the wrongful use of the resident's belongings or money. |
| Dec 19, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jun 24, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jun 24, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jan 21, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jan 21, 2025 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| Aug 21, 2024 | Protect each resident from the wrongful use of the resident's belongings or money. |
| Aug 17, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Jul 13, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jul 13, 2024 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Jul 13, 2024 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Jul 13, 2024 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Jul 13, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jul 13, 2024 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Jul 13, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jul 13, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| May 08, 2024 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. |
| May 08, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| May 08, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Apr 17, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Apr 17, 2024 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| Apr 17, 2024 | Provide care or services that was trauma informed and/or culturally competent. |
| Apr 17, 2024 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Apr 17, 2024 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| Apr 17, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Apr 17, 2024 | Provide and implement an infection prevention and control program. |
| Mar 22, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Mar 22, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Mar 22, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Mar 22, 2024 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. |
| Jan 23, 2024 | Provide safe and appropriate respiratory care for a resident when needed. |
| Jan 23, 2024 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Dec 28, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Dec 28, 2023 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| Dec 28, 2023 | Provide safe, appropriate pain management for a resident who requires such services. |
| Dec 28, 2023 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Dec 28, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Dec 28, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 28, 2023 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Dec 28, 2023 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| Dec 28, 2023 | Ensure that residents are fully informed and understand their health status, care and treatments. |
| Dec 11, 2023 | Respond appropriately to all alleged violations. |
| Dec 11, 2023 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| Dec 11, 2023 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Aug 09, 2023 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| Aug 09, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
Nearby Hospitals
PROVIDENCE MEDFORD MEDICAL CENTER
MEDFORD, OR
ASANTE ROGUE REGIONAL MEDICAL CENTER
MEDFORD, OR
ASANTE ASHLAND COMMUNITY HOSPITAL
ASHLAND, OR
Owner & Operator Information
Business Entity
MEDFORD NURSING & REHAB CENTER LLC
Ownership Structure
- ALEXANDER HAGLER Indirect
- KNOX HEALTHCARE PAC 12 HOLDINGS LLC Indirect
- DONALD KNOX Indirect
- PAC 12 HOLDINGS LLC Indirect
- PAC 12 OPCO HOLDCO LLC Direct: 100%
- PAC 12 PINNACLE HOLDCO LLC Indirect
Management & Direction
- CHAIM HAGAR ADP OF THE SNF
- KAREN KAHN ADP OF THE SNF
- KAREN KAHN OPERATIONAL/MANAGERIAL CONTROL
- DONALD KNOX OPERATIONAL/MANAGERIAL CONTROL
- DONALD KNOX ADP OF THE SNF
- DONALD KNOX CORPORATE OFFICER
- MEDFORD PROPCO LLC ADP OF THE SNF
- JAMES MOORE OPERATIONAL/MANAGERIAL CONTROL
- JAMES MOORE ADP OF THE SNF
- PAC 12 HOLDINGS LLC ADP OF THE SNF
- PAC 12 PINNACLE HOLDCO LLC ADP OF THE SNF
- ELIEZER SCHWARTZ OPERATIONAL/MANAGERIAL CONTROL
- BRIAN SMITH CORPORATE OFFICER
- BRIAN SMITH ADP OF THE SNF
- VOLARE HEALTH LLC OPERATIONAL/MANAGERIAL CONTROL
- VOLARE HEALTH LLC ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Regency Care of Rogue Valley | N/A | 5 |
| Rogue Valley Manor | N/A | 5 |
| Avamere at Three Fountains | N/A | 5 |
| Avamere Health Services of Rogue Valley | N/A | 2 |
| Ashland Post Acute | N/A | 2 |
| Hearthstone Nursing and Rehabilitation Center | N/A | 1 |
Related Analysis
Best Nursing Homes in MEDFORD, OR
Compare Hearthstone Nursing and Rehabilitation Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Hearthstone Nursing and Rehabilitation Center directly at 5417794221. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.