About Higher Call Nursing Center
Higher Call Nursing Center, located in QUAPAW, OK, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Higher Call Nursing Center
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.83 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the SELECTIS HEALTH network. This chain operates 6 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Higher Call Nursing Center provides more care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 3 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 24 | Jan 09, 2026 |
| Weighted Average | 93 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 25.3% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 10.7% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.8% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.0% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 5.5% |
| Percentage of long-stay residents who lose too much weight (QM404) | 4.6% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.5% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 10.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.6% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 90.2% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 84.9% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 6.3% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 31.9% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 81.5% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 7.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 15.7% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 11.5% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 7 complaints
- 2026: 1 complaint
- Total: 8 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Feb 27, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Apr 19, 2024 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| Apr 19, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Apr 19, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Apr 19, 2024 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| Apr 19, 2024 | Respond appropriately to all alleged violations. |
| Apr 19, 2024 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident?s advance directives. |
| Apr 19, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
Nearby Hospitals
MERCY HOSPITAL JOPLIN
JOPLIN, MO
FREEMAN HEALTH SYSTEM - FREEMAN WEST
JOPLIN, MO
SAINT FRANCIS HOSPITAL VINITA, INC
VINITA, OK
FREEMAN NEOSHO HOSPITAL
NEOSHO, MO
INTEGRIS MIAMI HOSPITAL
MIAMI, OK
MERCY SPECIALTY HOSPITAL SOUTHEAST KANSAS
GALENA, KS
MERCY HOSPITAL COLUMBUS
COLUMBUS, KS
Owner & Operator Information
Management & Direction
- LANCE BALLER ADP OF THE SNF
- RACHELLE BISHOP ADP OF THE SNF
- RACHELLE BISHOP OPERATIONAL/MANAGERIAL CONTROL
- VINCENT BRYAN ADP OF THE SNF
- VINCENT BRYAN OPERATIONAL/MANAGERIAL CONTROL
- SARA BRYANT ADP OF THE SNF
- SARA BRYANT OPERATIONAL/MANAGERIAL CONTROL
- JERIKA CARROW OPERATIONAL/MANAGERIAL CONTROL
- JERIKA CARROW ADP OF THE SNF
- SARAH DAY OPERATIONAL/MANAGERIAL CONTROL
- SARAH DAY MANAGING CONTROL - GOVERNING BODY
- SARAH DAY ADP OF THE SNF
- ADAM DESMOND ADP OF THE SNF
- ADAM DESMOND MANAGING CONTROL - GOVERNING BODY
- ADAM DESMOND OPERATIONAL/MANAGERIAL CONTROL
- KRYSTAL ECKHART ADP OF THE SNF
- KRYSTAL ECKHART MANAGING CONTROL - GOVERNING BODY
- KRYSTAL ECKHART OPERATIONAL/MANAGERIAL CONTROL
- DAVID FURSTENBERG INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
- BARBARA GRIFFIN ADP OF THE SNF
- BARBARA GRIFFIN OPERATIONAL/MANAGERIAL CONTROL
- MICHELLE HAHNER ADP OF THE SNF
- MICHELLE HAHNER OPERATIONAL/MANAGERIAL CONTROL
- CLIFFORD NEUMAN INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
- SELECTIS HEALTH INC ADP OF THE SNF
- SELECTIS MANAGEMENT LLC ADP OF THE SNF
- SELECTIS MANAGEMENT LLC OPERATIONAL/MANAGERIAL CONTROL
- NOVETTA SMALL OPERATIONAL/MANAGERIAL CONTROL
- NOVETTA SMALL ADP OF THE SNF
- JAMIE TROST OPERATIONAL/MANAGERIAL CONTROL
- JAMIE TROST ADP OF THE SNF
- KASSIDY WHITEEAGLE ADP OF THE SNF
- KASSIDY WHITEEAGLE OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Windridge Nursing and Rehabilitation Center | N/A | 4 |
| Communities of Wildwood Ranch | N/A | 4 |
| Medicalodges Neosho | N/A | 5 |
| Oswego Operator, LLC | N/A | 3 |
| Mcdonald County Living Center | N/A | 4 |
| Quaker Hill Manor | N/A | 4 |
| Eastwood Manor | N/A | 2 |
| Westgate | N/A | 4 |
| Maple Healthcare and Rehab | N/A | 3 |
| Nhc Healthcare, Joplin | N/A | 3 |
Related Analysis
Best Nursing Homes in QUAPAW, OK
Compare Higher Call Nursing Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Higher Call Nursing Center directly at 9186742233. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.