About Friends Homes West
Friends Homes West, located in GREENSBORO, NC, is a non-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose Friends Homes West
- High Quality Care: With a 5-star CMS rating, this facility demonstrates high standards.
- Top Ranked: Ranked #6 out of 53 facilities within 25 miles.
- More Nursing Time: Staff spends 6.20 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 5 Stars
- Nursing Hours 6.20 hrs
- Safety Record Clean
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Friends Homes West provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 5 |
|
| Health Inspection | 5 |
|
| Quality Measures | 4 |
|
| Staffing | 5 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 2 | 8 | Jan 30, 2020 |
| Weighted Average | 3 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Nov 01, 2022. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 18.0% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 0.0% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 22.5% |
| Percentage of long-stay residents who lose too much weight (QM404) | 5.6% |
| Percentage of low risk long-stay residents who lose control of their bow... (QM405) | N/A |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 2.1% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 7.8% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 7.5% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM419) | 15.1% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 100.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to move independently wo... (QM451) | 29.2% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 17.5% |
| Percentage of high risk long-stay residents with pressure ulcers (QM453) | 14.8% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who made improvements in function (QM471) | 86.7% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 96.9% |
Complaints & Deficiencies
No Complaints on Record
This facility has no complaints filed in our database, which suggests good resident satisfaction and quality care.
Nearby Hospitals
HIGH POINT REGIONAL HEALTH SYSTEM
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LEXINGTON MEMORIAL HOSPITAL INC
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ALAMANCE REGIONAL MEDICAL CENTER
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NOVANT HEALTH THOMASVILLE MEDICAL CENTER
THOMASVILLE, NC
MOSES H. CONE MEMORIAL HOSPITAL, THE
GREENSBORO, NC
NOVANT HEALTH FORSYTH MEDICAL CENTER
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NORTH CAROLINA BAPTIST HOSPITAL
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NOVANT HEALTH MEDICAL PARK HOSPITAL
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LIFEBRITE COMMUNITY HOSPITAL OF STOKES
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OLD VINEYARD YOUTH SERVICES
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Owner & Operator Information
Business Entity
FRIENDS HOMES INC.
Ownership Structure
Management & Direction
- DANIEL ALLEN DIRECTOR
- JACOB BUMM OFFICER
- RICHARD COE DIRECTOR
- MARY FARLOW DIRECTOR
- JULIA HANOVER OPERATIONAL/MANAGERIAL CONTROL
- JAMES HARRIS DIRECTOR
- TERRILL HARRIS DIRECTOR
- TIM JACKSON MANAGING EMPLOYEE
- BETH JOYCE OFFICER
- JOHN KIRK OFFICER
- ANTHONY LOWE OFFICER
- MARTHA MATTOCKS OFFICER
- DALE MCKINNEY OFFICER
- CAROLYN MCPHERSON DIRECTOR
- DAVID MILLIKAN DIRECTOR
- JOHN MITCHELL DIRECTOR
- JAMES NEWLIN OFFICER
- PHI MANAGEMENT SERVICES LLC OPERATIONAL/MANAGERIAL CONTROL
- LAWRENCE ROSS DIRECTOR
- CARL SEMMLER DIRECTOR
- WILSON SHELDON MANAGING EMPLOYEE
- WILSON SHELDON DIRECTOR
- BRENDA SHELTON DIRECTOR
- GWEN TAYLOR DIRECTOR
- DANIEL THAMES DIRECTOR
- SCOTT WAGONER OFFICER
- TIMOTHY WEBSTER OPERATIONAL/MANAGERIAL CONTROL
- TOM WRIGHT DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Trinity Glen | N/A | 5 |
| Clapps Nursing Center Inc | N/A | 5 |
| Silas Creek Rehabilitation Center | N/A | 5 |
| North Carolina State Veterans Home Kernersville | N/A | 5 |
| Homestead Hills | N/A | 5 |
| Friends Homes at Guilford | N/A | 5 |
| Penn Nursing Center | N/A | 5 |
| Maryfield Nursing Home | N/A | 5 |
| Piedmont Crossing | N/A | 5 |
| River Landing at Sandy Ridge | N/A | 5 |
Related Analysis
Best Nursing Homes in GREENSBORO, NC
Compare Friends Homes West to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Friends Homes West directly at 3362929952. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.