About Highland House Rehabilitation and Healthcare
Highland House Rehabilitation And Healthcare, located in Fayetteville, NC, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Highland House Rehabilitation and Healthcare
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.35 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the LIBERTY SENIOR LIVING network. This chain operates 37 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Highland House Rehabilitation and Healthcare provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 3 |
|
| Quality Measures | 2 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 24 | Mar 13, 2026 |
| Weighted Average | 27 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 32.4% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 13.0% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 27.4% |
| Percentage of long-stay residents who lose too much weight (QM404) | 2.1% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.1% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 5.4% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.4% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.8% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 69.3% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 79.8% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.4% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 23.0% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 14.7% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 82.4% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 61.5% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.4% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 16.6% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 17.1% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 3 complaints
- 2025: 6 complaints
- 2026: 5 complaints
- Total: 14 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 10, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 10, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Apr 10, 2026 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Apr 10, 2026 | Assist a resident in gaining access to vision and hearing services. |
| Apr 10, 2026 | Protect each resident from the wrongful use of the resident's belongings or money. |
| Jan 22, 2025 | Honor the resident's right to manage his or her financial affairs. |
| Jan 21, 2025 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| Jan 21, 2025 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Jan 21, 2025 | Ensure each resident receives an accurate assessment. |
| Jan 21, 2025 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. |
| Jan 21, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Sep 19, 2023 | Plan the resident's discharge to meet the resident's goals and needs. |
| Sep 19, 2023 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Jun 30, 2023 | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. |
Nearby Hospitals
CAPE FEAR VALLEY MEDICAL CENTER
FAYETTEVILLE, NC
BETSY JOHNSON REGIONAL HOSPITAL
DUNN, NC
CAPE FEAR VALLEY HOKE HOSPITAL
RAEFORD, NC
Womack AMC (FT Bragg)
Fort Bragg, NC
GOOD HOPE HOSPITAL, INC
ERWIN, NC
Owner & Operator Information
Business Entity
LIBERTY COMMONS NURSING AND REHABILITATION CENTER OF HIGHLAND
Ownership Structure
Management & Direction
- JOSEPH CALCUTT CORPORATE OFFICER
- TONYA DRAKE W-2 MANAGING EMPLOYEE
- PENNY PURIFOY W-2 MANAGING EMPLOYEE
- JEFFREY WILSON CORPORATE OFFICER
Associated Doctors
Local Comparison
Related Analysis
Best Nursing Homes in Fayetteville, NC
Compare Highland House Rehabilitation and Healthcare to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Highland House Rehabilitation and Healthcare directly at 9104882295. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.