About Willow Valley Center For Nursing and Rehabilitatio
Willow Valley Center For Nursing And Rehabilitatio, located in Winston-Salem, NC, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Willow Valley Center For Nursing and Rehabilitatio
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.37 hrs
- Safety Record Issues
Chain Affiliations & Network
This facility is part of the ALLIANCE HEALTH GROUP network. This chain operates 12 facilities.
Chain Performance Overview
For AI Users, Agents, and Developers
Do you use a Generative AI assistant like ChatGPT or Claude or others? If so, you can point your assistant to our MCP server at https://mcp.nursinghomedatabase.com/mcp and have it do the searching for you. Ask your question and use our data to help you find the answers.
- Prefer scripts? Use a public REST API for JSON over HTTPS. Or set up MCP using our setup guide.
- Fair use applies; high-volume or commercial use may need a custom data arrangement.
Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Willow Valley Center For Nursing and Rehabilitatio provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 2 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 118 | Aug 29, 2025 |
| Weighted Average | 192 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 21.3% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 4.0% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.3% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.0% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 32.9% |
| Percentage of long-stay residents who lose too much weight (QM404) | 5.6% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.9% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.2% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 2.1% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.2% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 78.1% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 39.7% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.2% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 35.9% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 13.5% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 72.8% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 34.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.1% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 30.0% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 23.4% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 8 complaints
- 2024: 16 complaints
- 2025: 4 complaints
- 2026: 3 complaints
- Total: 31 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 04, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Mar 04, 2026 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Mar 04, 2026 | Protect each resident from the wrongful use of the resident's belongings or money. |
| Sep 24, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Sep 23, 2025 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Jul 17, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Jul 17, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Oct 02, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jul 17, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jul 17, 2024 | Ensure residents have reasonable access to and privacy in their use of communication methods. |
| Jul 17, 2024 | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. |
| Jul 17, 2024 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| Jul 17, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Jul 17, 2024 | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| Jul 17, 2024 | Put firmly secured handrails on each side of hallways. |
| Jul 17, 2024 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Jul 17, 2024 | Ensure medication error rates are not 5 percent or greater. |
| Jul 17, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Jul 17, 2024 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Jul 17, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jul 17, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jul 17, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Jul 17, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Dec 19, 2023 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Sep 06, 2023 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| Sep 06, 2023 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Sep 06, 2023 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| Aug 29, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Aug 07, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Aug 07, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Aug 07, 2023 | Provide enough food/fluids to maintain a resident's health. |
Nearby Hospitals
HIGH POINT REGIONAL HEALTH SYSTEM
HIGH POINT, NC
LEXINGTON MEMORIAL HOSPITAL INC
LEXINGTON, NC
NOVANT HEALTH THOMASVILLE MEDICAL CENTER
THOMASVILLE, NC
NOVANT HEALTH FORSYTH MEDICAL CENTER
WINSTON-SALEM, NC
NORTH CAROLINA BAPTIST HOSPITAL
WINSTON-SALEM, NC
NOVANT HEALTH MEDICAL PARK HOSPITAL
WINSTON-SALEM, NC
LIFEBRITE COMMUNITY HOSPITAL OF STOKES
DANBURY, NC
OLD VINEYARD YOUTH SERVICES
WINSTON SALEM, NC
Owner & Operator Information
Business Entity
WEST FIRST STREET OPERATING COMPANY LLC
Ownership Structure
Management & Direction
- ALLIANCE HEALTH GROUP LLC OPERATIONAL/MANAGERIAL CONTROL
- ALLIANCE HEALTH GROUP LLC ADP OF THE SNF
- ARELYS CLARK OPERATIONAL/MANAGERIAL CONTROL
- ARELYS CLARK ADP OF THE SNF
- YOSEF EMANUEL CORPORATE OFFICER
- TIMOTHY TURBETT ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Trinity Glen | N/A | 5 |
| Silas Creek Rehabilitation Center | N/A | 5 |
| North Carolina State Veterans Home Kernersville | N/A | 5 |
| Homestead Hills | N/A | 5 |
| Friends Homes at Guilford | N/A | 5 |
| Maryfield Nursing Home | N/A | 5 |
| Piedmont Crossing | N/A | 5 |
| Yadkin Nursing and Care Center | N/A | 5 |
| Willowbrook Rehabilitation and Care | N/A | 4 |
| Countryside | N/A | 4 |
Related Analysis
Best Nursing Homes in Winston-Salem, NC
Compare Willow Valley Center For Nursing and Rehabilitatio to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Willow Valley Center For Nursing and Rehabilitatio directly at 3367242821. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.