About Waterview Heights Rehabilitation and Nursing Cente
Waterview Heights Rehabilitation And Nursing Cente, located in Rochester, NY, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Waterview Heights Rehabilitation and Nursing Cente
Key Performance Indicators
- CMS Overall Rating Stars
- Nursing Hours 3.44 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the HURLBUT CARE network. This chain operates 13 facilities.
Chain Performance Overview
For AI Users, Agents, and Developers
Do you use a Generative AI assistant like ChatGPT or Claude or others? If so, you can point your assistant to our MCP server at https://mcp.nursinghomedatabase.com/mcp and have it do the searching for you. Ask your question and use our data to help you find the answers.
- Prefer scripts? Use a public REST API for JSON over HTTPS. Or set up MCP using our setup guide.
- Fair use applies; high-volume or commercial use may need a custom data arrangement.
Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Waterview Heights Rehabilitation and Nursing Cente provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | Not Rated | |
| Health Inspection | Not Rated | |
| Quality Measures | Not Rated | |
| Staffing | Not Rated |
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 798 | Dec 22, 2025 |
| Weighted Average | 1,175 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 24.5% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 10.8% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.7% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.7% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 16.3% |
| Percentage of long-stay residents who lose too much weight (QM404) | 4.4% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.3% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.1% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 1.9% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 4.0% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 91.3% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 66.7% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 3.5% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 10.4% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 10.2% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 95.9% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 72.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 8.1% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 26.7% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 11.5% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 15 complaints
- 2024: 19 complaints
- 2025: 7 complaints
- Total: 41 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jun 30, 2025 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Jun 30, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Jun 30, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jun 30, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Jun 30, 2025 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. |
| Jun 30, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Jan 13, 2025 | Ensure that residents are free from significant medication errors. |
| Nov 15, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Nov 15, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Nov 15, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Nov 15, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Nov 15, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Apr 22, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Apr 22, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Apr 22, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 22, 2024 | Ensure that residents are free from significant medication errors. |
| Apr 22, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Mar 15, 2024 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| Mar 15, 2024 | Reasonably accommodate the needs and preferences of each resident. |
| Mar 15, 2024 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| Mar 15, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Mar 15, 2024 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Mar 15, 2024 | Post nurse staffing information every day. |
| Mar 15, 2024 | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| Mar 15, 2024 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| Mar 15, 2024 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| Aug 21, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Aug 21, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Aug 21, 2023 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| Aug 21, 2023 | Keep all essential equipment working safely. |
| Aug 21, 2023 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Jul 24, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jul 24, 2023 | Respond appropriately to all alleged violations. |
| Jul 24, 2023 | Ensure each resident receives an accurate assessment. |
| Jul 24, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jul 24, 2023 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. |
| Jul 24, 2023 | Observe each nurse aide's job performance and give regular training. |
| Jul 24, 2023 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. |
| Jul 24, 2023 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. |
| Jul 24, 2023 | Provide enough food/fluids to maintain a resident's health. |
| Jul 24, 2023 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
Nearby Hospitals
ROCHESTER GENERAL HOSPITAL
ROCHESTER, NY
UNITY HOSPITAL
ROCHESTER, NY
HIGHLAND HOSPITAL
ROCHESTER, NY
STRONG MEMORIAL HOSPITAL
ROCHESTER, NY
UNITY SPECIALTY HOSPITAL
ROCHESTER, NY
ROCHESTER PSYCHIATRIC CENTER
ROCHESTER, NY
Owner & Operator Information
Business Entity
THE SHORE WINDS, LLC.
Ownership Structure
Management & Direction
- MARK CURLETTA W-2 MANAGING EMPLOYEE
- MARK CURLETTA CORPORATE OFFICER
- MARK CURLETTA OPERATIONAL/MANAGERIAL CONTROL
- HURLBUT HEALTH CONSULTING LLC OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Edna Tina Wilson Living Center | N/A | 5 |
| The Brightonian, Inc | N/A | 5 |
| Leroy Village Green Residential Health C F, Inc | N/A | 5 |
| Latta Road Nursing Home West | N/A | 5 |
| Penfield Place | N/A | 5 |
| Maplewood Nursing Home Inc | N/A | 5 |
| Hamilton Manor Nursing Home | N/A | 5 |
| St. Ann's Community | N/A | 4 |
| Elderwood of Lakeside at Brockport | N/A | 3 |
| St. Ann's Community | N/A | 4 |
Related Analysis
Best Nursing Homes in Rochester, NY
Compare Waterview Heights Rehabilitation and Nursing Cente to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Waterview Heights Rehabilitation and Nursing Cente directly at 5856630930. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.