About Casa Real
Casa Real, located in Santa Fe, NM, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Casa Real
Key Performance Indicators
- CMS Overall Rating Stars
- Nursing Hours 3.30 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the GENESIS HEALTHCARE network. This chain operates 187 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Casa Real provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | Not Rated | |
| Health Inspection | Not Rated | |
| Quality Measures | Not Rated | |
| Staffing | Not Rated |
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 224 | Jan 06, 2026 |
| Weighted Average | 367 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 21.3% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 23.5% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.0% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.2% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 11.5% |
| Percentage of long-stay residents who lose too much weight (QM404) | 9.1% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.1% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.6% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 3.8% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 4.6% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 99.4% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 84.8% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 2.2% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 16.2% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 20.5% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 88.9% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.4% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 29.9% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 27.0% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 9 complaints
- 2024: 12 complaints
- 2025: 9 complaints
- 2026: 8 complaints
- Total: 38 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 27, 2026 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Apr 27, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 27, 2026 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Apr 27, 2026 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. |
| Apr 27, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Apr 27, 2026 | Provide and implement an infection prevention and control program. |
| Mar 09, 2026 | Reasonably accommodate the needs and preferences of each resident. |
| Feb 14, 2026 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. |
| May 02, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| May 02, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| May 02, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| May 02, 2025 | Prepare residents for a safe transfer or discharge from the nursing home. |
| Mar 05, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Mar 05, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Mar 05, 2025 | Provide appropriate foot care. |
| Mar 05, 2025 | Provide and implement an infection prevention and control program. |
| Mar 05, 2025 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Dec 03, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 03, 2024 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| Dec 03, 2024 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| Dec 03, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 31, 2024 | Keep residents' personal and medical records private and confidential. |
| Oct 31, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Oct 31, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Aug 22, 2024 | Provide routine and 24-hour emergency dental care for each resident. |
| Aug 22, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Aug 22, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Aug 22, 2024 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Apr 18, 2024 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Dec 12, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Nov 01, 2023 | Ensure that residents are free from significant medication errors. |
| Jun 28, 2023 | Ensure that residents are free from significant medication errors. |
| Jun 28, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jun 28, 2023 | Provide enough food/fluids to maintain a resident's health. |
| Jun 22, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jun 22, 2023 | Provide safe, appropriate pain management for a resident who requires such services. |
| Jun 22, 2023 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| Jun 22, 2023 | Ensure that residents are free from significant medication errors. |
Nearby Hospitals
CHRISTUS ST VINCENT REGIONAL MEDICAL CENTER
SANTA FE, NM
PRESBYTERIAN SANTA FE MEDICAL CENTER
SANTA FE, NM
PRESBYTERIAN ESPANOLA HOSPITAL
ESPANOLA, NM
LOS ALAMOS MEDICAL CENTER
LOS ALAMOS, NM
SANTA FE PHS INDIAN HOSPITAL
SANTA FE, NM
Owner & Operator Information
Business Entity
1650 GALISTEO STREET OPERATIONS LLC
Ownership Structure
- GENESIS HEALTHCARE LLC Indirect
- GENESIS OMG OPERATIONS LLC Direct: 100%
Management & Direction
- MICHAEL BERG CORPORATE OFFICER
- LAURA BRIDGEFORD CORPORATE OFFICER
- AVI MENDELSON CORPORATE OFFICER
- EMILY ROTHMAN OPERATIONAL/MANAGERIAL CONTROL
- EMILY ROTHMAN ADP OF THE SNF
- CARLOS YANEZ OPERATIONAL/MANAGERIAL CONTROL
- CARLOS YANEZ ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Santa Fe Care Center | N/A | 1 |
| Los Alamos Wellness and Rehabilitation | N/A | 1 |
| Casa Real | N/A | N/A |
Related Analysis
Best Nursing Homes in Santa Fe, NM
Compare Casa Real to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Casa Real directly at 5059848313. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.