About Heritage Care Center
Heritage Care Center, located in SAINT LOUIS, MO, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Heritage Care Center
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 2.25 hrs
- Safety Record Issues
Chain Affiliations & Network
This facility is part of the RELIANT CARE MANAGEMENT network. This chain operates 32 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Heritage Care Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 4 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 255 | Sep 09, 2025 |
| Weighted Average | 438 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 11.5% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 7.0% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.9% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.8% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 36.4% |
| Percentage of long-stay residents who lose too much weight (QM404) | 6.8% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.2% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.2% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 59.8% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.9% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 38.3% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 14.3% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | N/A |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 25.2% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 30.4% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 70.9% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | N/A |
| Percentage of long-stay residents with pressure ulcers (QM479) | 1.9% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 12.5% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 44.6% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 10 complaints
- 2024: 17 complaints
- 2025: 28 complaints
- 2026: 3 complaints
- Total: 58 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 29, 2026 | Honor the resident's right to choose his or her attending physician. |
| Feb 18, 2026 | Respond appropriately to all alleged violations. |
| Feb 18, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 15, 2025 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| Oct 15, 2025 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. |
| Oct 15, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Oct 15, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Oct 15, 2025 | Protect each resident from the wrongful use of the resident's belongings or money. |
| Oct 15, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Oct 15, 2025 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. |
| Jul 25, 2025 | Ensure residents have reasonable access to and privacy in their use of communication methods. |
| Jul 25, 2025 | Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents. |
| Jul 25, 2025 | Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents. |
| Jul 25, 2025 | Ensure residents have reasonable access to and privacy in their use of communication methods. |
| Jun 10, 2025 | Provide safe, appropriate pain management for a resident who requires such services. |
| May 24, 2025 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. |
| May 24, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| May 24, 2025 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. |
| May 24, 2025 | Protect each resident from separation (from other residents, his/her room, or confinement to his/her room). |
| May 24, 2025 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| May 24, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. |
| May 24, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. |
| May 24, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| May 24, 2025 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| May 24, 2025 | Allow resident to participate in the development and implementation of his or her person-centered plan of care. |
| May 24, 2025 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. |
| Apr 14, 2025 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| Feb 16, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Feb 16, 2025 | Respond appropriately to all alleged violations. |
| Feb 16, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Feb 16, 2025 | Respond appropriately to all alleged violations. |
| Oct 21, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Aug 09, 2024 | Provide and implement an infection prevention and control program. |
| Aug 09, 2024 | Ensure that residents are free from significant medication errors. |
| Aug 09, 2024 | Ensure medication error rates are not 5 percent or greater. |
| Jul 08, 2024 | Have properly installed electrical wiring and gas equipment. |
| Jun 11, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 22, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Mar 13, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Mar 13, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Mar 13, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Mar 13, 2024 | Respond appropriately to all alleged violations. |
| Mar 13, 2024 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. |
| Mar 13, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Mar 13, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Mar 13, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Mar 13, 2024 | Respond appropriately to all alleged violations. |
| Jan 16, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Dec 07, 2023 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| Nov 13, 2023 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. |
| Nov 13, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Nov 13, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Nov 13, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Nov 13, 2023 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Aug 18, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jul 24, 2023 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jul 24, 2023 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| Jun 02, 2023 | Protect each resident from the wrongful use of the resident's belongings or money. |
Nearby Hospitals
SSM HEALTH SAINT LOUIS UNIVERSITY HOSPITAL
SAINT LOUIS, MO
GATEWAY REGIONAL MEDICAL CENTER
GRANITE CITY, IL
MERCY HOSPITAL SOUTH
SAINT LOUIS, MO
SSM HEALTH ST MARY'S HOSPITAL - ST LOUIS
SAINT LOUIS, MO
ST LUKES DES PERES HOSPITAL
ST LOUIS, MO
BARNES-JEWISH ST PETERS HOSPITAL
SAINT PETERS, MO
SSM ST JOSEPH HEALTH CENTER
SAINT CHARLES, MO
SSM ST JOSEPH HOSPITAL WEST
LAKE SAINT LOUIS, MO
ANDERSON HOSPITAL
MARYVILLE, IL
SSM HEALTH DEPAUL HOSPITAL ST LOUIS
BRIDGETON, MO
CHRISTIAN HOSPITAL NORTHEAST
SAINT LOUIS, MO
OSF SAINT ANTHONY'S HEALTH CENTER
ALTON, IL
PROGRESS WEST HOSPITAL
OFALLON, MO
MERCY HOSPITAL ST LOUIS
SAINT LOUIS, MO
BARNES JEWISH HOSPITAL
SAINT LOUIS, MO
HSHS ST ELIZABETH'S HOSPITAL
O FALLON, IL
SSM ST CLARE HEALTH CENTER
FENTON, MO
ST LUKES HOSPITAL
CHESTERFIELD, MO
ALTON MEMORIAL HOSPITAL
ALTON, IL
MISSOURI BAPTIST MEDICAL CENTER
SAINT LOUIS, MO
Owner & Operator Information
Business Entity
HERITAGE CARE CENTER OF BERKELEY, LLC
Ownership Structure
Management & Direction
- MONICA ATKINS W-2 MANAGING EMPLOYEE
- RICHARD DESTEFANE CORPORATE DIRECTOR
- RICHARD DESTEFANE CORPORATE OFFICER
- RELIANT CARE MANAGEMENT COMPANY LLC OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Mason Pointe Care Center | N/A | 5 |
| Memorial Care Center | N/A | 5 |
| Lutheran Senior Services at Meramec Bluffs | N/A | 5 |
| Garden View Care Center at Dougherty Ferry | N/A | 3 |
| Christian Extended Care and Rehabilitation | N/A | 5 |
| Delmar Gardens of Meramec Valley | N/A | 5 |
| Delmar Gardens South | N/A | 5 |
| Aberdeen Heights | N/A | 5 |
| Bethesda Southgate | N/A | 5 |
| Meridian Village Care Center | N/A | 5 |
Related Analysis
Best Nursing Homes in SAINT LOUIS, MO
Compare Heritage Care Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Heritage Care Center directly at 3145217471. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.