Regency at Troy

Troy, MI • CMS Certification: 235733

  • Date Updated: June 01, 2026
  • Overall Rating: 1 Stars
  • Address: 2685 West Maple Road, Troy MI 48084
  • Phone: 2489657900

About Regency at Troy

Regency At Troy, located in Troy, MI, is a for-profit organization that accepts Medicare and Medicaid.

Why Families Choose Regency at Troy

  • More Nursing Time: Staff spends 4.22 hours per resident daily (National Avg: 3.87).

Key Performance Indicators

  • CMS Overall Rating 1 Stars
  • Nursing Hours 4.22 hrs
  • Safety Record Clean

Chain Affiliations & Network

This facility is part of the CIENA HEALTHCARE/LAUREL HEALTH CARE network. This chain operates 83 facilities.

Chain Performance Overview

Inspection
2.6
Staffing
3.2
Quality
4.0

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Nursing Staff Analysis

Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).

Above Average Staffing

Regency at Troy provides more care hours than the state average and more than the national average.

Registered Nurses (RN)

0.57 hrs/day
State: 0.77 US: 0.68
Case Mix Adj: 0.66
Quality Adj: 0.58

Licensed Practical Nurses

2.03 hrs/day
State: 1.65 US: 1.54
Case Mix Adj: 0.84
Quality Adj: 1.49

Certified Assistants

2.19 hrs/day
State: 2.33 US: 2.33
Case Mix Adj: 2.27
Quality Adj: 2.24

CMS Quality Ratings

Category Rating Stars
Overall Rating 1
Health Inspection 1
Quality Measures 3
Staffing 3

Health Inspection History

Inspection Cycle Score Date
Cycle 1 (Most Recent) 204 Mar 27, 2025
Weighted Average 172 Combined Score
Lower scores are better. Scores are based on health inspections and complaint investigations.

Detailed Quality Measures

Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.

Medicare claims-based measures

Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.

Measure Rate
Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) 30.7%
Percentage of short-stay residents who had an outpatient emergency depar... (QM522) 8.6%
Number of hospitalizations per 1000 long-stay resident days (QM551) 3.3%
Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) 2.6%

MDS-based measures

Resident assessment data; often used for long-stay care quality.

Measure Rate
Percentage of long-stay residents whose need for help with daily activit... (QM401) 17.8%
Percentage of long-stay residents who lose too much weight (QM404) 8.1%
Percentage of long-stay residents with a catheter inserted and left in t... (QM406) 1.0%
Percentage of long-stay residents with a urinary tract infection (QM407) 2.3%
Percentage of long-stay residents who have depressive symptoms (QM408) 0.0%
Percentage of long-stay residents who were physically restrained (QM409) 0.0%
Percentage of long-stay residents experiencing one or more falls with ma... (QM410) 3.1%
Percentage of long-stay residents assessed and appropriately given the p... (QM415) 96.9%
Percentage of short-stay residents assessed and appropriately given the... (QM430) 89.6%
Percentage of short-stay residents who newly received an antipsychotic m... (QM434) 1.4%
Percentage of long-stay residents whose ability to walk independently wo... (QM451) 15.2%
Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) 19.4%
Percentage of long-stay residents assessed and appropriately given the s... (QM454) 95.7%
Percentage of short-stay residents who were assessed and appropriately g... (QM472) 87.2%
Percentage of long-stay residents with pressure ulcers (QM479) 7.1%
Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) 22.0%
Percentage of long-stay residents who received an antipsychotic medicati... (QM481) 10.6%

Complaints & Deficiencies

Complaint History by Year

This chart shows the number of complaints filed each year.

Summary:

  • 2025: 26 complaints
  • 2026: 10 complaints
  • Total: 36 complaints on record

Recent Complaints (Since Jan 2023)

Date Description
Apr 13, 2026 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 13, 2026 Ensure services provided by the nursing facility meet professional standards of quality.
Apr 13, 2026 Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Apr 13, 2026 Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 13, 2026 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Apr 13, 2026 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 13, 2026 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 13, 2026 Provide safe and appropriate respiratory care for a resident when needed.
Feb 26, 2026 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 26, 2026 Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Dec 11, 2025 Provide and implement an infection prevention and control program.
Dec 11, 2025 Ensure meals and snacks are served at times in accordance with resident?s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Dec 11, 2025 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 11, 2025 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Dec 11, 2025 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 17, 2025 Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Sep 17, 2025 Ensure services provided by the nursing facility meet professional standards of quality.
Sep 17, 2025 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 16, 2025 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jun 16, 2025 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 29, 2025 Provide and implement an infection prevention and control program.
Apr 29, 2025 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Apr 29, 2025 Provide enough food/fluids to maintain a resident's health.
Apr 29, 2025 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 29, 2025 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Apr 29, 2025 Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 29, 2025 Reasonably accommodate the needs and preferences of each resident.
Apr 29, 2025 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 12, 2025 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 12, 2025 Provide and implement an infection prevention and control program.
Mar 12, 2025 Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 19, 2025 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jan 07, 2025 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Jan 07, 2025 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Jan 07, 2025 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 07, 2025 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Note: Table shows only complaints filed since Jan 1, 2023. See chart for historical trends.

Owner & Operator Information

Business Entity

REGENCY AT TROY LLC

Ownership Structure

Management & Direction

Associated Doctors

No associated doctor information available.

Related Analysis

Best Nursing Homes in Troy, MI

Compare Regency at Troy to the top-rated facilities in the area.

Ownership Details

Complete list of registered owners, including direct and indirect ownership.

Noted Deficiencies

Detailed history of deficiencies with descriptions and correction dates.

Nursing Hours Analysis

Detailed breakdown of staffing hours per resident by role.

Frequently Asked Questions

Regency at Troy has a 1-star CMS overall rating out of 5, which indicates care quality that may need improvement. The nursing staff spends 4.22 hours per resident daily, compared to the national average of 3.87 hours.

Regency at Troy is certified to accept Medicare and Medicaid and provides comprehensive nursing home services including:
  • Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
  • Long-term Residential Care: Assistance with daily living activities for extended stays
  • Short-term Rehabilitation: Recovery services after hospital stays or surgeries
  • Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
The facility has 154 certified beds.

Regency at Troy accepts Medicare and Medicaid, which helps cover costs for eligible residents. Specific pricing varies based on:
  • Level of care needed (skilled nursing vs. long-term care)
  • Room type (private vs. semi-private)
  • Insurance coverage (Medicare, Medicaid, private insurance)
  • Length of stay and specific services required

For current rates and to discuss payment options, contact Regency at Troy directly at 2489657900. Their admissions team can help determine coverage and out-of-pocket expenses.

When visiting Regency at Troy, pay attention to these important factors:

Environment & Cleanliness

  • Overall cleanliness and odors
  • Resident room conditions
  • Common area maintenance
  • Safety features and accessibility

Staff & Care Quality

  • Staff-to-resident ratios
  • How staff interact with residents
  • Response time to resident needs
  • Staff knowledge and professionalism

Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.

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