About West Hickory Haven
West Hickory Haven, located in Milford, MI, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose West Hickory Haven
- More Nursing Time: Staff spends 3.90 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.90 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the THE PEPLINSKI GROUP network. This chain operates 10 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
West Hickory Haven provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 4 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 112 | Mar 13, 2025 |
| Weighted Average | 130 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | N/A |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | N/A |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 0.9% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.7% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 12.3% |
| Percentage of long-stay residents who lose too much weight (QM404) | 11.9% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.8% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 4.6% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 2.1% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 3.5% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 98.8% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 89.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 2.4% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 21.3% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 19.7% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 82.1% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 9.2% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 18.5% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 21.1% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 6 complaints
- 2024: 12 complaints
- 2025: 8 complaints
- 2026: 3 complaints
- Total: 29 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 16, 2026 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. |
| Apr 16, 2026 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. |
| Jan 12, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Nov 25, 2025 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| Nov 25, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Sep 12, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Sep 12, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 05, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Aug 29, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jan 14, 2025 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| Jan 14, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Nov 01, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Nov 01, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Nov 01, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 30, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Apr 30, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Apr 30, 2024 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Mar 05, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Mar 05, 2024 | Ensure services provided by the nursing facility meet professional standards of quality. |
| Mar 05, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Mar 05, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Mar 05, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Mar 05, 2024 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. |
| Sep 27, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 27, 2023 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| Aug 16, 2023 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Aug 16, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Aug 16, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Aug 16, 2023 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
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CHELSEA HOSPITAL
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ASCENSION PROVIDENCE HOSPITAL, SOUTHFIELD AND NOVI
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UNIVERSITY OF MICHIGAN HEALTH SYSTEM
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Owner & Operator Information
Business Entity
ARDAN, INC.
Ownership Structure
- AMY ACKERMAN Indirect
- RICKY ACKERMAN Indirect
- MICHAEL BAUMGARTEN Indirect
- THERESE BAUMGARTEN Indirect
- SHELI PEPLINSKI Indirect
- TODD PEPLINSKI Indirect
- JEFFERY SCHADE Indirect
- TAMARA SCHADE Indirect
- BRIAN THOMPSON Indirect
- SHELLY THOMPSON Indirect
Management & Direction
- AMY ACKERMAN ADP OF THE SNF
- RICKY ACKERMAN OPERATIONAL/MANAGERIAL CONTROL
- RICKY ACKERMAN ADP OF THE SNF
- RICKY ACKERMAN CORPORATE OFFICER
- MICHAEL BAUMGARTEN ADP OF THE SNF
- THERESE BAUMGARTEN ADP OF THE SNF
- JENNIFER MUSZALL ADP OF THE SNF
- JENNIFER MUSZALL OPERATIONAL/MANAGERIAL CONTROL
- SHELI PEPLINSKI ADP OF THE SNF
- TODD PEPLINSKI ADP OF THE SNF
- TODD PEPLINSKI CORPORATE DIRECTOR
- TODD PEPLINSKI CORPORATE OFFICER
- MICHAEL SAMLUK ADP OF THE SNF
- MICHAEL SAMLUK OPERATIONAL/MANAGERIAL CONTROL
- JEFFERY SCHADE CORPORATE OFFICER
- JEFFERY SCHADE CORPORATE DIRECTOR
- JEFFERY SCHADE OPERATIONAL/MANAGERIAL CONTROL
- JEFFERY SCHADE ADP OF THE SNF
- TAMARA SCHADE ADP OF THE SNF
- THE PEPLINSKI GROUP INC ADP OF THE SNF
- BRIAN THOMPSON OPERATIONAL/MANAGERIAL CONTROL
- BRIAN THOMPSON ADP OF THE SNF
- BRIAN THOMPSON CORPORATE OFFICER
- BRIAN THOMPSON CORPORATE DIRECTOR
- SHELLY THOMPSON ADP OF THE SNF
- WEST HICKORY ESTATES LLC ADP OF THE SNF
- KATHY WINKELS OPERATIONAL/MANAGERIAL CONTROL
- KATHY WINKELS ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| The Neighborhoods of White Lake | N/A | 5 |
| Medilodge of Plymouth | N/A | 5 |
| Glacier Hills | N/A | 5 |
| Lourdes Rehabilitation and Healthcare Center | N/A | 5 |
| West Oaks Senior Care and Rehab Center | N/A | 5 |
| Medilodge of Haggerty Road | N/A | 3 |
| Chelsea Retirement Community | N/A | 5 |
| Oakland Nursing Center | N/A | 4 |
| The Gilbert Residence | N/A | 3 |
| The Willows at Howell | N/A | 5 |
Related Analysis
Best Nursing Homes in Milford, MI
Compare West Hickory Haven to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact West Hickory Haven directly at 2486851400. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.