About HALLMARK LIVING KALAMAZOO
Hallmark Living Kalamazoo, located in KALAMAZOO, MI, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose HALLMARK LIVING KALAMAZOO
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours N/A
- Safety Record Issues
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 4 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 1711 | Jun 07, 2018 |
| Cycle 2 | 220 | Apr 05, 2017 |
| Cycle 3 | 163 | Jun 30, 2016 |
| Weighted Average | 956 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Nov 01, 2019. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 21.0% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 22.0% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.2% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.5% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of SNF residents with pressure ulcers that are new or worsene... (QM2) | 1.4% |
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 18.8% |
| Percentage of long-stay residents who lose too much weight (QM404) | 9.6% |
| Percentage of low risk long-stay residents who lose control of their bow... (QM405) | 39.3% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 2.8% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.4% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 3.3% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 85.1% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM419) | 12.2% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 60.6% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 2.2% |
| Percentage of long-stay residents whose ability to move independently wo... (QM451) | 12.8% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 20.1% |
| Percentage of high risk long-stay residents with pressure ulcers (QM453) | 9.2% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 82.4% |
| Percentage of short-stay residents who made improvements in function (QM471) | 86.2% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 53.3% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2017: 11 complaints
- 2018: 9 complaints
- 2019: 34 complaints
- 2026: 12 complaints
- Total: 66 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jun 21, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jun 21, 2026 | Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. |
| Jun 21, 2026 | Ensure each resident?s drug regimen must be free from unnecessary drugs. |
| Jun 21, 2026 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Jun 21, 2026 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Jun 21, 2026 | Provide safe and appropriate respiratory care for a resident when needed. |
| Jun 21, 2026 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| Jun 21, 2026 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jun 21, 2026 | Provide activities to meet all resident's needs. |
| Jun 21, 2026 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident?s advance directives. |
| Jun 21, 2026 | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| Jun 21, 2026 | Reasonably accommodate the needs and preferences of each resident. |
Nearby Hospitals
THREE RIVERS HEALTH
THREE RIVERS, MI
BRONSON BATTLE CREEK HOSPITAL
BATTLE CREEK, MI
BORGESS MEDICAL CENTER
KALAMAZOO, MI
BRONSON METHODIST HOSPITAL
KALAMAZOO, MI
BRONSON LAKEVIEW HOSPITAL
PAW PAW, MI
BATTLE CREEK VA MEDICAL CENTER
BATTLE CREEK, MI
ASCENSION BORGESS LEE HOSPITAL
DOWAGIAC, MI
ASCENSION BORGESS ALLEGAN HOSPITAL
ALLEGAN, MI
KALAMAZOO REGIONAL PSYCHIATRIC HOSPITAL
KALAMAZOO, MI
BRONSON BEHAVIORAL HEALTH HOSPITAL
BATTLE CREEK, MI
KALAMAZOO BEHAVIORAL HEALTH HOSPITAL
KALAMAZOO, MI
Owner & Operator Information
Business Entity
Legal Business Name Not Available
Management & Direction
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Allegan County Medical Care Facility | N/A | 5 |
| Evergreen Manor Senior Care Center | N/A | 4 |
| Friendship Village | N/A | 5 |
| Thornapple Manor | N/A | 5 |
| The Oaks at Battle Creek | N/A | 4 |
| Majestic Care of Battle Creek | N/A | 3 |
| The Laurels of Bedford | N/A | 3 |
| Medilodge of Kalamazoo | N/A | 3 |
| Medilodge of Portage | N/A | 3 |
| The Timbers of Cass County | N/A | 3 |
Related Analysis
Best Nursing Homes in KALAMAZOO, MI
Compare HALLMARK LIVING KALAMAZOO to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact HALLMARK LIVING KALAMAZOO directly at 2693754550. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.