About Optalis Health and Rehabilitation at Kent-Crossing
Optalis Health And Rehabilitation At Kent-crossing, located in Grand Rapids, MI, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Optalis Health and Rehabilitation at Kent-Crossing
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.74 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the OPTALIS HEALTH & REHABILITATION network. This chain operates 37 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Optalis Health and Rehabilitation at Kent-Crossing provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 4 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 156 | Mar 19, 2026 |
| Weighted Average | 194 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | N/A |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | N/A |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.5% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.4% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 8.7% |
| Percentage of long-stay residents who lose too much weight (QM404) | 6.0% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.8% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.8% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 8.1% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.5% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 97.9% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 91.4% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.8% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 17.2% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 11.4% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 99.2% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 79.2% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 20.9% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 12.5% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 2 complaints
- 2024: 14 complaints
- 2025: 9 complaints
- 2026: 13 complaints
- Total: 38 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 15, 2026 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Apr 15, 2026 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Apr 15, 2026 | Ensure that residents are fully informed and understand their health status, care and treatments. |
| Apr 15, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Apr 15, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Apr 15, 2026 | Protect each resident from the wrongful use of the resident's belongings or money. |
| Apr 15, 2026 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Apr 15, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Apr 15, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Apr 15, 2026 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| Apr 15, 2026 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| Apr 15, 2026 | Ensure that residents are free from significant medication errors. |
| Apr 15, 2026 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Sep 05, 2025 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Sep 05, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Sep 05, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Sep 05, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Sep 05, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Sep 05, 2025 | Honor the resident's right to manage his or her financial affairs. |
| Apr 01, 2025 | Provide and implement an infection prevention and control program. |
| Feb 25, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Feb 25, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Nov 13, 2024 | Notify the resident or the resident?s representative in writing how long the nursing home will hold the resident?s bed in cases of transfer to a hospital or therapeutic leave. |
| Nov 13, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Nov 13, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 30, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Oct 30, 2024 | Provide and implement an infection prevention and control program. |
| Jul 22, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| May 09, 2024 | Provide enough food/fluids to maintain a resident's health. |
| May 09, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| May 09, 2024 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. |
| May 09, 2024 | Allow residents to self-administer drugs if determined clinically appropriate. |
| Mar 08, 2024 | Respond appropriately to all alleged violations. |
| Feb 06, 2024 | Plan the resident's discharge to meet the resident's goals and needs. |
| Feb 06, 2024 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| Feb 06, 2024 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| Oct 23, 2023 | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| Mar 08, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
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Owner & Operator Information
Business Entity
OPTALIS BELTLINE OPCO LLC
Ownership Structure
- OM HOLDCO 7 LLC Direct: NO PERCENTAGE PROVIDED
- PINAL R. PATEL 2020 IRREVOCABLE FAMILY TRUST UAD 10-6-2020 Direct: NO PERCENTAGE PROVIDED
Management & Direction
- 2320 E BELTLINE AVE SE PROPCO LLC ADP OF THE SNF
- CLIFTONLARSONALLEN LLP ADP OF THE SNF
- MARIANNE CONNER ADP OF THE SNF
- ERIC LINK OPERATIONAL/MANAGERIAL CONTROL
- ERIC LINK ADP OF THE SNF
- DESHONIQUE MILLER-GILL OPERATIONAL/MANAGERIAL CONTROL
- UCHEBIKE NWANKWO OPERATIONAL/MANAGERIAL CONTROL
- UCHEBIKE NWANKWO ADP OF THE SNF
- OPTUM MANAGEMENT SOLUTIONS. INC OPERATIONAL/MANAGERIAL CONTROL
- OPTUM MANAGEMENT SOLUTIONS. INC ADP OF THE SNF
- RAJAN PATEL MANAGING CONTROL - GOVERNING BODY
- RAJAN PATEL CORPORATE OFFICER
- SCHLAUPITZ MADHAVAN ADP OF THE SNF
- ROBERT SHARON OPERATIONAL/MANAGERIAL CONTROL
- WELLTOWER OP LLC ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| The Oaks at Jamestown | N/A | 5 |
| Corewell Health Rehabilitation and Nursing Center - | N/A | 5 |
| Holland Home Breton Rehabilitation and Living Centre | N/A | 5 |
| Michigan Veteran Homes at Grand Rapids | N/A | 5 |
| Corewell Health Greenville Hospital Rehabilitation | N/A | 5 |
| St Ann's Home | N/A | 5 |
| Corewell Health Grand Rapids Hospitals Rehabilitat | N/A | 5 |
| Valley Health Center | N/A | 5 |
| Porter Hills Health Center | N/A | 5 |
| Medilodge of Wyoming | N/A | 5 |
Related Analysis
Best Nursing Homes in Grand Rapids, MI
Compare Optalis Health and Rehabilitation at Kent-Crossing to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Optalis Health and Rehabilitation at Kent-Crossing directly at 6169493000. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.