About Mission Care at Holyoke
Mission Care At Holyoke, located in HOLYOKE, MA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Mission Care at Holyoke
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.77 hrs
- Safety Record Issues
Chain Affiliations & Network
This facility is part of the ICARE HEALTH NETWORK network. This chain operates 12 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Mission Care at Holyoke provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 4 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 84 | Jun 10, 2025 |
| Weighted Average | 81 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 20.9% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 10.7% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.3% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.7% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 11.1% |
| Percentage of long-stay residents who lose too much weight (QM404) | 3.7% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.9% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 7.9% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 5.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 100.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | N/A |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 5.0% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 30.8% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | N/A |
| Percentage of long-stay residents with pressure ulcers (QM479) | 2.4% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 6.9% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 27.3% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2025: 9 complaints
- Total: 9 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Dec 15, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Dec 15, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Dec 15, 2025 | Protect each resident from separation (from other residents, his/her room, or confinement to his/her room). |
| Nov 18, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Nov 18, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jul 25, 2025 | Give the resident's representative the ability to exercise the resident's rights. |
| Mar 17, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Mar 17, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jan 24, 2025 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
Nearby Hospitals
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BAYSTATE NOBLE HOSPITAL
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MERCY MEDICAL CTR
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BAYSTATE MEDICAL CENTER
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JOHNSON MEMORIAL HOSPITAL
STAFFORD SPRINGS, CT
HOLYOKE MEDICAL CENTER
HOLYOKE, MA
BAYSTATE WING HOSPITAL
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NORTHAMPTON VA MEDICAL CENTER
LEEDS, MA
MIRAVISTA BEHAVIORAL HEALTH CENTER
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VALLEY SPRINGS BEHAVIORAL HEALTH HOSPITAL
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Owner & Operator Information
Business Entity
HOLYOKE CARE CENTER LLC
Ownership Structure
- ACTIVE INVESTMENTS LLC Indirect
- JONATHAN COHEN Indirect
- COMMONWEALTH CAPITAL INVESTORS LLC Indirect
- PRESTON CAPITAL INVESTORS INC Indirect
- JOSEPH SEBBAG Indirect
- VANTAGE CAPITAL INVESTORS LLC Indirect
Management & Direction
- EDIN THOMPSON W-2 MANAGING EMPLOYEE
- CHRISTOPHER WRIGHT CORPORATE OFFICER
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Care One at Holyoke | N/A | 5 |
| Loomis Lakeside at Reeds Landing | N/A | 5 |
| St Joseph's Residence | N/A | 5 |
| Agawam East Rehab and Nursing | N/A | 5 |
| Mary's Meadow at Providence Place | N/A | 5 |
| Vantage at Hampden LLC | N/A | 3 |
| Hampden Post Acute | N/A | 3 |
| Suffield House Rehabilitation and Healthcare Cente | N/A | 5 |
| Palmer Healthcare Center | N/A | 4 |
| Fresh River Healthcare | N/A | 5 |
Related Analysis
Best Nursing Homes in HOLYOKE, MA
Compare Mission Care at Holyoke to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Mission Care at Holyoke directly at 4135323246. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.