CONTACT INFORMATION REVIEWS & MORE DATA
Complete Care at Hagerstown
- Date Updated: June 01, 2025
- CMS Overall 5-Star Rating:
-
Address: 14014 MARSH PIKE
HAGERSTOWN MD 21742 Map - Phone: 301-733-8700
- Website: Click Here
- Medicare Provider Number: 215365
- Participating in Medicare Since: August 14, 2018
- No. of Certified Beds: 60
- No. of Residents: N/A
- Occupancy: N/A
- Amount Fined: $29,269.50
- Complaints Filed: 7
- Accepts: Medicare and Medicaid
About Complete Care at Hagerstown
Looking for information about Complete Care at Hagerstown? You're in the right place. We've gathered all the essential details you need to make an informed decision about this nursing home.
Complete Care At Hagerstown, located in HAGERSTOWN, MD, is a for-profit organization that accepts Medicare and Medicaid.
Complete Care At Hagerstown offers a comprehensive range of services including skilled nursing care, long-term residential care, short-term rehabilitation, and specialized memory care for residents with dementia and Alzheimer's disease. The facility is equipped with modern amenities and maintains a supportive environment designed to enhance the quality of life for all residents, with a focus on personalized care plans and meaningful community engagement.
Why Families Choose Complete Care at Hagerstown
Complete Care at Hagerstown maintains a 3-star CMS rating, indicating solid care quality. The nursing staff spends 4.16 hours per resident daily, which is above the national average of 3.86 hours.
What You'll Find About Complete Care at Hagerstown
We've organized all the essential information you need to evaluate this nursing home:
- Quality Ratings - How does Complete Care at Hagerstown score on CMS quality measures?
- Nursing Care Hours - How much time do nurses spend with residents?
- Health Outcomes - What are the facility's quality measure results?
- Nearby Hospitals - Which hospitals serve this facility's residents?
- Medical Staff - Which doctors provide care at this facility?
- Compare Facilities - How does this facility compare to others nearby?
Key Performance Indicators
-
Local Ranking (10-mile radius)#3 of 9
View Full Ranking Report - CMS Overall Rating 3 Stars
- Quality Trend Needs Attention
- Daily Nursing Hours per Resident 4.16 hrs
- Rehospitalization Rate 28.0%
- Safety Record No Safety Flags
How Good Is Complete Care at Hagerstown? Quality Ratings Explained
Wondering how Complete Care at Hagerstown compares to other nursing homes? Here's everything you need to know about their quality ratings and what they mean for residents and families.
The Centers for Medicare and Medicaid Services (CMS) conducts comprehensive, multi-day inspections of every skilled nursing facility in the United States. These thorough evaluations result in detailed star ratings across multiple categories, giving you a clear picture of care quality. The health inspection scores are standardized, so you can directly compare Complete Care at Hagerstown to any other facility in the country.
Complete Care at Hagerstown's Star Ratings
Here's how Complete Care at Hagerstown performs across the key quality categories compared to other nursing homes:
Overall Rating
Combines all quality measures into one comprehensive score
3
Health Inspection Rating
Based on health inspections and compliance with safety standards
3
Quality Rating
Measures resident health outcomes and clinical care quality
3
Staffing Rating
Evaluates nurse staffing levels and time spent with residents
2
Understanding Star Ratings
- 5 Stars: Top 10% of nursing homes in MD
- 4 Stars: Above average performance (next 23%)
- 3 Stars: Average performance (middle 23%)
- 2 Stars: Below average performance (next 23%)
- 1 Star: Bottom 20% of nursing homes in MD
Star ratings compare facilities within MD only. For nationwide comparisons, use the inspection scores below.
Health Inspection History
These scores show Complete Care at Hagerstown's performance over multiple inspection cycles compared to other facilities:
Inspection Score Timeline
| Inspection Cycle | Score | Performance | Date |
|---|---|---|---|
| Most Recent (Cycle 1) | 160 | Critical - Major problems | Jul 02, 2021 |
| Weighted Average | 96 | Critical overall | Combined Score |
Understanding Inspection Scores
- 0-15: Excellent compliance - Among the best facilities nationwide
- 16-30: Good compliance - Above average performance
- 31-45: Fair compliance - Some issues that need attention
- 46-60: Poor compliance - Multiple problems requiring correction
- 60+: Critical issues - Significant problems requiring immediate action
Lower scores are better. These scores can be compared directly across all nursing homes nationwide, unlike star ratings which are state-specific.
How Much Time Do Nurses Spend with Residents?
One of the most important factors in nursing home care is how much time staff spends with each resident. Here's how Complete Care at Hagerstown compares to state and national averages.
CMS tracks detailed information about nursing staff time, including different types of caregivers: Registered Nurses (RNs) who provide complex medical care, Licensed Practical Nurses (LPNs) who handle routine medical tasks, and Certified Nursing Assistants (CNAs) who help with daily activities. More nursing hours per resident generally indicates better care, though it can also reflect residents with more complex medical needs.
Above Average Nursing Care
The nursing staff at Complete Care at Hagerstown spends more time than the state average and more time than the national average with residents each day.
Registered Nurses (RN)
Provide complex medical care, medication management, and clinical assessments
Licensed Practical Nurses (LPN)
Handle routine medical tasks, wound care, and medication administration
Nursing Assistants (CNA)
Help with daily activities like bathing, dressing, eating, and mobility
Total Licensed Staff Hours
2.20 hrs
State: 1.73 | National: 1.54
Total Nursing Hours per Resident
4.16 hrs
State: 3.89 | National: 3.86
Understanding These Numbers
- Case Mix Adjusted: Accounts for the complexity of residents' medical conditions
- Quality Adjusted: Factors in the facility's overall quality performance
- Higher hours generally indicate: More personalized attention, better response to resident needs
- Consider context: Some facilities may have higher hours due to residents with more complex medical needs
Complete Care at Hagerstown Owner & Operator Information
Business Entity Name:
COMPLETE CARE AT HAGERSTOWN LLC
Owners:
- PC MD5 OPCO HOLDCO LLC (DIRECT- 100%)
- PC MD5 TOPCO LLC (INDIRECT)
- PEACE CAPITAL HOLDINGS LLC (DE) (INDIRECT)
- SMS 2021 TRUST (INDIRECT)
Managers and Directors:
- NISANEL SILVERBERG (W-2 MANAGING EMPLOYEE)
- SHALOM STEIN (CORPORATE OFFICER)
Recent Complaints by Residents
Complaint History by Year
This chart shows the number of complaints filed each year at Complete Care at Hagerstown:
Complaint Summary:
- 2025: 7 complaints
- Total: 7 complaints on record
Complaints filed by residents at Complete Care at Hagerstown since January 2023:
| Complaint Description | Date Filed |
|---|---|
| Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | 02/25/2025 |
| Respond appropriately to all alleged violations. | 02/25/2025 |
| Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | 02/25/2025 |
| Provide appropriate pressure ulcer care and prevent new ulcers from developing. | 02/25/2025 |
| Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | 02/25/2025 |
| Provide safe, appropriate pain management for a resident who requires such services. | 02/25/2025 |
| Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | 02/25/2025 |
How Well Does Complete Care at Hagerstown Care for Residents?
These quality measures show how well Complete Care at Hagerstown helps residents recover, stay healthy, and maintain their quality of life. We've organized the most important measures into categories that matter most to families.
Safety & Prevention
How well does the facility prevent injuries and infections?Percentage of long-stay residents with a urinary tract infection 5-Star Factor
Infections can be serious for elderly residents. Lower rates show good hygiene practices and infection control.
Percentage of long-stay residents experiencing one or more falls with major injury 5-Star Factor
Falls can cause serious injuries like broken bones and head trauma. Lower rates indicate better safety protocols and staff attention.
Percentage of long-stay residents with pressure ulcers 5-Star Factor
Pressure sores are painful, slow to heal, and can become life-threatening infections. Prevention shows quality daily care.
Recovery & Rehabilitation
How successful is the facility at helping residents recover and return home?Percentage of short-stay residents who were rehospitalized after a nursing home admission 5-Star Factor
Fewer hospital readmissions mean residents are getting effective care and recovering well at the facility.
Number of hospitalizations per 1000 long-stay resident days 5-Star Factor
Fewer hospital readmissions mean residents are getting effective care and recovering well at the facility.
Daily Care Quality
How well does the facility help residents with daily activities and maintain their health?Percentage of short-stay residents who had an outpatient emergency department visit 5-Star Factor
This measure reflects the overall quality of care and attention residents receive at this facility.
Number of outpatient emergency department visits per 1000 long-stay resident days 5-Star Factor
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents whose need for help with daily activities has increased 5-Star Factor
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents who lose too much weight
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents with a catheter inserted and left in their bladder 5-Star Factor
Catheters increase infection risk and reduce dignity. Lower usage shows efforts to maintain normal function.
Percentage of long-stay residents who have depressive symptoms
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents who were physically restrained
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents whose ability to walk independently worsened 5-Star Factor
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents with new or worsened bowel or bladder incontinence
This measure reflects the overall quality of care and attention residents receive at this facility.
Medication Management
How safely and effectively does the facility manage resident medications?Percentage of long-stay residents who received an antipsychotic medication 5-Star Factor
These powerful medications should only be used when medically necessary. Lower rates indicate appropriate, person-centered care.
Percentage of short-stay residents who newly received an antipsychotic medication 5-Star Factor
These powerful medications should only be used when medically necessary. Lower rates indicate appropriate, person-centered care.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
Proper medication management prevents dangerous interactions and ensures residents get the right treatments.
Understanding Quality Measures
What These Numbers Mean:
- Lower is better for safety measures (falls, infections, pressure sores)
- Higher is better for positive outcomes (successful discharges, functional improvement)
- 5-Star Factor measures directly impact the facility's overall CMS rating
How to Use This Information:
- Compare Complete Care at Hagerstown's performance to state averages
- Look for consistent patterns across multiple measures
- Consider which categories matter most for your loved one's needs
- Discuss any concerns with the facility during your visit
This section contains the complete technical quality measures data as reported to CMS. Quality measures are based on resident assessments, Medicare claims data, and facility surveys.
| Measure Description | Facility Score | State Average | Performance | Measure Code |
|---|---|---|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursing home admission 5-Star | 28.0% | 23.4% | Needs Attention | QM521 |
| Percentage of short-stay residents who had an outpatient emergency department visit 5-Star | 8.9% | 10.5% | Better | QM522 |
| Number of hospitalizations per 1000 long-stay resident days 5-Star | 2.8% | 1.3% | Needs Attention | QM551 |
| Number of outpatient emergency department visits per 1000 long-stay resident days 5-Star | 1.4% | 1.2% | Needs Attention | QM552 |
| Percentage of long-stay residents whose need for help with daily activities has increased 5-Star | 21.5% | 24.3% | Better | QM401 |
| Percentage of long-stay residents who lose too much weight | 5.9% | 5.7% | Needs Attention | QM404 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder 5-Star | 0.3% | 0.9% | Better | QM406 |
| Percentage of long-stay residents with a urinary tract infection 5-Star | 3.1% | 1.7% | Needs Attention | QM407 |
| Percentage of long-stay residents who have depressive symptoms | 90.9% | 17.2% | Needs Attention | QM408 |
| Percentage of long-stay residents who were physically restrained | 0.0% | 0.0% | Better | QM409 |
| Percentage of long-stay residents experiencing one or more falls with major injury 5-Star | 5.7% | 2.4% | Needs Attention | QM410 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 100.0% | 91.8% | Better | QM415 |
| Percentage of long-stay residents who received an antipsychotic medication 5-Star | 4.5% | 12.8% | Better | QM419 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 90.1% | 78.2% | Better | QM430 |
| Percentage of short-stay residents who newly received an antipsychotic medication 5-Star | 0.3% | 1.4% | Better | QM434 |
| Percentage of long-stay residents whose ability to walk independently worsened 5-Star | 22.4% | N/A | No Comparison | QM451 |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication | 40.2% | 15.3% | Needs Attention | QM452 |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine | 100.0% | 95.4% | Better | QM454 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 89.9% | 79.8% | Better | QM472 |
| Percentage of long-stay residents with pressure ulcers 5-Star | 12.9% | N/A | No Comparison | QM479 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 25.4% | N/A | No Comparison | QM480 |
Hospitals Near Complete Care at Hagerstown
Quite often skilled nursing facilities and hospitals work closely together to help patients recover or manage a terminal illness. Hospitals deals with acute care while nursing homes treat patients for a longer period of time. New residents at skilled nursing homes typically come from a hospital and nursing home residents may be readmitted to a hospital if their recovery does not proceed well. (Hospital readmission rates are closely monitored by CMS.) Consequently it is important that you consider which hospitals are near a nursing home which choosing one. Below is a list of hospitals near Complete Care at Hagerstown.
Complete Care at Hagerstown is near several hospitals, each with its own rating based on overall performance:
We did not find any hospitals near Complete Care at Hagerstown.
Ratings History for Complete Care at Hagerstown
Medical Professionals Associated with Complete Care at Hagerstown
These are the doctors who are affiliated with Complete Care at Hagerstown. The data is from the most recent period. Historical data is not available.
- MUHAMMAD WASEEM ( INTERNAL MEDICINE - OPAL MEDICAL GROUP PA )
- FARID MURSHED ( INTERNAL MEDICINE - MERITUS MEDICAL CENTER INC )
Local Nursing Homes
When evaluating nursing homes, it's important to consider other nearby facilities to understand the available options and make comparisons. Below is a list of nursing homes near Brookline Healthcare and Rehabilitation, including Brookline itself. This list is ranked based on each home's health inspection scores, also known as the "weighted all cycles score." Additionally, we provide the facility's 5-star overall rating for a more complete view of its performance. If a nursing home has been flagged by CMS for abuse, you'll see a special icon () next to its name.
The data is based on the dataset as of June 01, 2025.
Recommended Nearby Facilities
These facilities have strong ratings and no safety concerns:
| Name | Health Inspection Score / Overall Rating |
|---|---|
|
South Mountain Restoration Cen (SOUTH MOUNTAIN, PA) |
14.667 / (4 stars) |
|
Spiritrust Lutheran The Village at Gettysburg (GETTYSBURG, PA) |
22 / (5 stars) |
|
Quincy Retirement Community (WAYNESBORO, PA) |
28.667 / (3 stars) |
|
Menno Haven Rehabilitation Center (CHAMBERSBURG, PA) |
29.333 / (5 stars) |
|
Shippensburg Rehabilitation and Health Care Center (SHIPPENSBURG, PA) |
35.333 / (4 stars) |
|
Paramount Nursing and Rehab at Fayetteville, LLC (FAYETTEVILLE, PA) |
35.333 / (4 stars) |
|
Homewood Living Frederick (FREDERICK, MD) |
43.333 / (5 stars) |
|
Martinsburg Healthcare Center (MARTINSBURG, WV) |
88.667 / (4 stars) |
Other Nearby Facilities
Additional facilities in the area for comparison:
| Name | Health Inspection Score / Overall Rating |
|---|---|
|
Spiritrust Lutheran The Village at Luther Ridge (CHAMBERSBURG, PA) |
37.333 / (3 stars) |
|
Chambersburg Skilled Nursing and Rehabilitation Ce (CHAMBERSBURG, PA) |
56.667 / (2 stars) |
|
The Gardens at Gettysburg (GETTYSBURG, PA) |
58 / (3 stars) |
|
Fulton County Medical Center (MCCONNELLSBURG, PA) Safety Concern |
60 / (2 stars) |
|
Chambers Pointe Health Care Center (CHAMBERSBURG, PA) |
61.333 / (2 stars) |
|
Brookview Health Care Center (CHAMBERSBURG, PA) |
62.333 / (2 stars) |
|
Transitions Healthcare Gettysburg (GETTYSBURG, PA) Safety Concern |
66.667 / (2 stars) |
|
Fahrney-Keedy Memorial Home (BOONSBORO, MD) |
69.333 / (3 stars) |
|
Coffman Nursing Home (HAGERSTOWN, MD) |
73.333 / (3 stars) |
|
Autumn Lake Healthcare at Braddock Heights (FREDERICK, MD) |
81.333 / (3 stars) |
|
Citizens Care and Rehabilitation Center of Frederi (FREDERICK, MD) |
84.667 / (3 stars) |
|
Care Haven Center (MARTINSBURG, WV) |
85.333 / (2 stars) |
|
Sterling Care at South Mountain (BOONSBORO, MD) |
89.333 / (3 stars) |
|
Complete Care at Hagerstown (HAGERSTOWN, MD) |
96 / (3 stars) |
|
Transitions Healthcare Shook Home (CHAMBERSBURG, PA) |
128.833 / (1 stars) |
|
Autumn Lake Healthcare at Glade Valley (WALKERSVILLE, MD) Safety Concern |
134 / (2 stars) |
|
Western Md Hospital Center (HAGERSTOWN, MD) |
155 / (2 stars) |
|
Autumn Lake Healthcare at Ballenger Creek (FREDERICK, MD) |
157.333 / (2 stars) |
|
Homewood Living Williamsport (WILLIAMSPORT, MD) Safety Concern |
158.333 / (1 stars) |
|
Laurel Lakes Rehabilitation and Wellness Center (CHAMBERSBURG, PA) |
168.5 / (1 stars) |
|
Canterbury Center (SHEPHERDSTOWN, WV) |
188.333 / (2 stars) |
|
Frederick Crossing of Journey (FREDERICK, MD) Safety Concern |
208 / (2 stars) |
|
Williamsport Nursing and Rehabilitation Center (WILLIAMSPORT, MD) |
264.333 / (1 stars) |
|
Northampton Manor Nursing and Rehabilitation Cente (FREDERICK, MD) |
317.333 / (1 stars) |
|
Hagerstown Healthcare Center (HAGERSTOWN, MD) |
332 / (1 stars) |
|
Julia Manor Nursing and Rehabilitation Center (HAGERSTOWN, MD) Safety Concern |
356.667 / (1 stars) |
|
Creekside Center For Rehabilitation and Nursing (HAGERSTOWN, MD) Safety Concern |
520.5 / (1 stars) |
Our Analysis
Best and Worst Nursing Homes in HAGERSTOWN, MD
Here is our analysis of the Best Nursing Homes in HAGERSTOWN and Worst Nursing Homes in HAGERSTOWN so that you can make better decisions when choosing a nursing home. You should also use these lists after choosing a home to stay abreast of changes.
Ownership Details for Complete Care at Hagerstown
A list of all of the registered owners for Complete Care at Hagerstown. This includes direct and indirect owners and managers.
Noted Deficiencies for Complete Care at Hagerstown
A list of all of the deficiencies for the facility. This includes a description, type of deficiency, incident date and when the facility reports that the incident was corrected.
Nursing Hours Analysis for Complete Care at Hagerstown
How long a nurse spends with a resident can be an important factor in their recovery. This page shows the average nursing hours spent per resident for RNs, LPNs, CNAs, PTs and all licensed staff.
Frequently Asked Questions About Complete Care at Hagerstown
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Complete Care at Hagerstown directly at 301-733-8700. Their admissions team can help determine what costs may be covered by your insurance and what out-of-pocket expenses to expect.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Resident Well-being
- Residents' general appearance
- Activity levels and engagement
- Social interaction opportunities
- Meal quality and dining experience
Questions to Ask
- What is the admission process?
- How are care plans developed?
- What activities are available?
- How do you handle emergencies?
Contact Information
Phone: 301-733-8700
Address:
14014 MARSH PIKE
HAGERSTOWN, MD 21742
Website: https://cchagerstown.com/
Best Times to Call
- Weekday business hours for admissions
- Schedule tours in advance
- Ask about evening or weekend availability
- Emergency contact available 24/7
Important Information
Healthcare Decision Disclaimer: This information is for educational purposes only and should not replace professional medical advice or personal facility visits. Always tour facilities in person and consult with healthcare professionals when making nursing home decisions.
Data Transparency: All ratings, inspection scores, and facility information presented on this page are sourced from official government databases including:
- Centers for Medicare & Medicaid Services (CMS) Nursing Home Compare Database
- CMS Provider Information and Certification System
- Medicare Quality Reporting System
- State Health Department Inspection Reports
- COVID-19 Nursing Home Data from CMS
Data Accuracy: While we strive for accuracy, nursing home information can change frequently. Please verify current information directly with the facility. Data was last updated on June 01, 2025.
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