CONTACT INFORMATION REVIEWS & MORE DATA

Complete Care at Hagerstown

  • Date Updated May 01, 2024
  • CMS Overall 5-Star Rating
  • Address: 14014 MARSH PIKE
    HAGERSTOWN MD 21742 Map
  • Phone: 301-733-8700
  • Website: ) Click Here
  • Medicare Provider Number: 215365
  • Participating in Medicare Since: August 14, 2018
  • No. of Certified Beds: 60
  • No. of Residents: 79
  • Occupancy: 45.93% ( as of 05/12/2024 )
  • Amount Fined: $13,657.80
  • Complaints Filed: 1

  About Complete Care at Hagerstown

Complete Care At Hagerstown, located in HAGERSTOWN, MD, is a for-profit organization that accepts Medicare and Medicaid. It is not part of a continuing care retirement community. It is located not in a hospital. Complete Care At Hagerstown offers a range of services including skilled nursing, long-term care, short-term rehabilitation, and specialized memory care. The center is equipped with modern amenities and a supportive environment designed to enhance the quality of life for its residents. With a focus on personalized care plans and community engagement.

  • Complete Care at Hagerstown is ranked #4 out of 9 facilities within a 10 mile radius and #16 out of 36 facilities within a 25 mile radius. See Ranking Report
  • CMS 5-Star Overall Rating is (3 out of 5):
  • Current Trend:   Worsening
  • Total Nursing Hours Spent Per Resident Per Day: 3.94
    (The national average is 3.78 )
  • The percentage of short-stay residents who were re-hospitalized after a nursing home admission is 19.10% .
  •    There is no indication of abuse occuring at Complete Care at Hagerstown. (CMS flags facilities where abuse has either happened or is very likely.)

  Complete Care at Hagerstown Owner & Operator Information

Business Entity Name:

COMPLETE CARE AT HAGERSTOWN LLC

Owners:

Managers and Directors:

  Complete Care at Hagerstown Ratings and Inspection Scores

Centers for Medicare and Medicaid (CMS) regularly inspects every skilled nursing facility. The results of the multi-day inspection is a series of star ratings. The health inspection scores are an absolute value, so you can compare one facility's score directly to another.

Ratings

Overall Rating 3:
Health Inspection Rating 3:
Quality Rating 4:
Staffing Rating 3:

Inspection Scores

Cycle 1 Score (as of July 02, 2021) 120
Cycle 2 Score NA
Cycle 3 Score NA
Weighted All Cycles Score 72

  Nursing Hours Spent Per Patient

CMS provides detailed information about how long nursing staff spends with residents. This data includes nursing subcategories of Registered Nurse, Licensed Practical Nurse, and non-nursing Certified Nursing Assistants. More hours spend per patient should can indicate a better facility or it could indicate more complicated situations.

The nursing staff of Complete Care at Hagerstown spends MORE time on average with its residents than the state average for total nursing homes spent per resident and MORE time than the national average for total nursing homes spent per resident.

Type Facility State / National Avg
Registered Nurse (RN)
Hours 0.68 0.82 / 0.65
Case Mix 0.62 0.43 / 0.38
Adjusted 0.42 NA / NA
Licensed Practical Nurse (LPN)
Hours 1.27 0.89 / 0.87
Case Mix 0.89 NA / NA
Adjusted 1.06 NA / NA
Certified Nursing Assistants (CNA)
Hours 1.98 2.08 / 2.26
Case Mix 2.18 NA / NA
Adjusted 1.85 NA / NA
Total Licensed Staff
Hours 1.96 1.71 / 1.53
Physical Therapist (PT)
Hours 0.00 0.08 / 0.07
Total Nursing Homes Spent per Resident on Average
Hours 3.94 3.79 / 3.78
Case Mix 3.68 3.34 / 3.15
Adjusted 3.37 NA / NA

  Quality Measures

Quality measures are based both on patient survey information and on the results of actual claims that are filed with CMS. It is not clear what period is covered in the measures.

Desc. Perc./ State Avg. / Comparison
Percentage of short-stay residents who were rehospitalized after a nursing home admission (qm521)
This measure is considered when computing the 5-Star Overall Rating
19.1% / 21.6%
Better
Percentage of short-stay residents who had an outpatient emergency department visit (qm522)
This measure is considered when computing the 5-Star Overall Rating
7.6% / 10.3%
Better
Number of hospitalizations per 1000 long-stay resident days (qm551)
This measure is considered when computing the 5-Star Overall Rating
2.6% / 1.4%
Worse
Number of outpatient emergency department visits per 1000 long-stay resident days (qm552)
This measure is considered when computing the 5-Star Overall Rating
0.9% / 0.9%
Worse
Percentage of long-stay residents whose need for help with daily activities has increased (qm401) 21.7% / 20.7%
Worse
Percentage of long-stay residents who lose too much weight (qm404) 9.8% / 6.1%
Worse
Percentage of low risk long-stay residents who lose control of their bowels or bladder (qm405) 52.3% / 65.7%
Better
Percentage of long-stay residents with a catheter inserted and left in their bladder (qm406) 0.0% / 0.9%
Better
Percentage of long-stay residents with a urinary tract infection (qm407) 1.2% / 2.0%
Better
Percentage of long-stay residents who have depressive symptoms (qm408) 29.0% / 14.3%
Worse
Percentage of long-stay residents who were physically restrained (qm409) 0.0% / 0.1%
Better
Percentage of long-stay residents experiencing one or more falls with major injury (qm410) 3.6% / 2.6%
Worse
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine (qm415) 92.0% / 90.1%
Better
Percentage of long-stay residents who received an antipsychotic medication (qm419) 0.4% / 12.8%
Better
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine (qm430) 87.3% / 75.8%
Better
Percentage of short-stay residents who newly received an antipsychotic medication (qm434) 1.0% / 1.2%
Better
Percentage of long-stay residents whose ability to move independently worsened (qm451) 31.3% / 25.2%
Worse
Percentage of long-stay residents who received an antianxiety or hypnotic medication (qm452) 30.0% / 14.8%
Worse
Percentage of high risk long-stay residents with pressure ulcers (qm453) 12.9% / 9.6%
Worse
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine (qm454) 100.0% / 95.3%
Better
Percentage of short-stay residents who made improvements in function (qm471) 85.2% / 75.2%
Better
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine (qm472) 83.3% / 76.8%
Better

  Hospitals Near Complete Care at Hagerstown

Quite often skilled nursing facilities and hospitals work closely together to help patients recover or manage a terminal illness. Hospitals deals with acute care while nursing homes treat patients for a longer period of time. New residents at skilled nursing homes typically come from a hospital and nursing home residents may be readmitted to a hospital if their recovery does not proceed well. (Hospital readmission rates are closely monitored by CMS.) Consequently it is important that you consider which hospitals are near a nursing home which choosing one. Below is a list of hospitals near Complete Care at Hagerstown.

This information is based on the most recent Hospital data. Historical data is not available.

Hospital 5-Star Overall Rating
BERKELEY MEDICAL CENTER
2500 HOSPITAL DRIVE
MARTINSBURG, WV 25401
2
MERITUS MEDICAL CENTER
11116 MEDICAL CAMPUS ROAD
HAGERSTOWN, MD 21742
3
FREDERICK HEALTH HOSPITAL
400 WEST SEVENTH ST
FREDERICK, MD 21701
3
FULTON COUNTY MEDICAL CENTER
214 PEACH ORCHARD ROAD
MCCONNELLSBURG, PA 17233
3
WELLSPAN CHAMBERSBURG HOSPITAL
112 NORTH SEVENTH STREET
CHAMBERSBURG, PA 17201
4
MARTINSBURG VA MEDICAL CENTER
510 BUTLER AVE.
MARTINSBURG, WV 25405
4
GETTYSBURG HOSPITAL
147 GETTYS STREET
GETTYSBURG, PA 17325
5
WELLSPAN WAYNESBORO HOSPITAL
501 EAST MAIN ST
WAYNESBORO, PA 17268
5
BROOK LANE HEALTH SERVICES
13215 BROOK LANE DRIVE
HAGERSTOWN, MD 21742
Not Available
ROXBURY TREATMENT CENTER
601 ROXBURY ROAD
SHIPPENSBURG, PA 17257
Not Available

  Medical Professionals Associated with Complete Care at Hagerstown

These are the doctors who are affiliated with Complete Care at Hagerstown. The data is from the most recent period. Historical data is not available.

  Local Nursing Homes

Below is a list of nursing homes in near Complete Care at Hagerstown (including this home). This list is ranked based on the nursing home's health inspection scores (alse referred to as the "weighted all cycles score"). We also show the home's 5-star overall rating in the list. (If a nursing home has been flaged by CMS for abuse, we will added an icon (  ) to the home to indicate this.)

The data is based on the dataset as of May 01, 2024.

Name Health Inspection Score / Overall Rating
South Mountain Restoration Cen
(SOUTH MOUNTAIN, PA)
18.667 / 3:
Menno Haven Rehabilitation Center
(CHAMBERSBURG, PA)
20 / 5:
Fulton County Medical Center
(MCCONNELLSBURG, PA)
22 / 4:
Spiritrust Lutheran The Village at Gettysburg
(GETTYSBURG, PA)
25.333 / 3:
Quincy Retirement Community
(WAYNESBORO, PA)
26 / 3:
Brookview Health Care Center
(CHAMBERSBURG, PA)
27.333 / 4:
Western Md Hospital Center
(HAGERSTOWN, MD)
30.667 / 5:
Paramount Nursing and Rehab at Fayetteville, LLC
(FAYETTEVILLE, PA)
37.333 / 3:
Spiritrust Lutheran The Village at Luther Ridge
(CHAMBERSBURG, PA)
38 / 4:
Sterling Care at South Mountain
(BOONSBORO, MD)
43.333 / 5:
Homewood at Crumland Farms
(FREDERICK, MD)
46.667 / 4:
Shippensburg Rehabilitation and Health Care Center
(SHIPPENSBURG, PA)
49.333 / 2:
Transitions Healthcare Gettysburg
(GETTYSBURG, PA)
52 / 3:
Transitions Healthcare Shook Home
(CHAMBERSBURG, PA)
66.333 / 2:
Coffman Nursing Home
(HAGERSTOWN, MD)
69.333 / 3:
Complete Care at Hagerstown
(HAGERSTOWN, MD)
72 / 3:
Fahrney-Keedy Memorial Home
(BOONSBORO, MD)
72.667 / 3:
Chambers Pointe Health Care Center
(CHAMBERSBURG, PA)
76.667 / 3:
The Gardens at Gettysburg
(GETTYSBURG, PA)
77.333 / 1:
Chambersburg Skilled Nursing and Rehabilitation Ce
(CHAMBERSBURG, PA)
85.333 / 1:
Homewood at Williamsport Md
(WILLIAMSPORT, MD)
86.667 / 3:
Martinsburg Healthcare Center
(MARTINSBURG, WV)
91.333 / 2:
Citizens Care and Rehabilitation Center of Frederi
(FREDERICK, MD)
101 / 2:
Northampton Manor Nursing and Rehabilitation Cente
(FREDERICK, MD)
120.667 / 2:
Care Haven Center
(MARTINSBURG, WV)
121.333 / 2:
Autumn Lake Healthcare at Braddock Heights
(FREDERICK, MD)
124 / 1:
Autumn Lake Healthcare at Glade Valley
(WALKERSVILLE, MD)
136.667 / 2:
Laurel Lakes Rehabilitation and Wellness Center
(CHAMBERSBURG, PA)
142.667 / 1:
Pleasant View Healthcare Center
(MOUNT AIRY, MD)
147.333 / 1:
Autumn Lake Healthcare at Ballenger Creek
(FREDERICK, MD)
160.667 / 2:
Canterbury Center
(SHEPHERDSTOWN, WV)
192 / 2:
Williamsport Nursing Home
(WILLIAMSPORT, MD)
249.333 / 1:
Creekside Center For Rehabilitation and Nursing
(HAGERSTOWN, MD)
257.167 / 1:
Frederick Health and Rehabilitation Center
(FREDERICK, MD)
319.333 / 2:
Julia Manor Nursing and Rehabilitation Center
(HAGERSTOWN, MD)
368.667 / 1:
Hagerstown Healthcare Center
(HAGERSTOWN, MD)
436 / 1:

  Our Analysis

Best and Worst Nursing Homes in HAGERSTOWN, MD

Here is our analysis of the Best Nursing Homes in HAGERSTOWN and Worst Nursing Homes in HAGERSTOWN so that you can make better decisions when choosing a nursing home. You should also use these lists after choosing a home to stay abreast of changes.

Ownership Details for Complete Care at Hagerstown

A list of all of the registered owners for Complete Care at Hagerstown. This includes direct and indirect owners and managers.

Noted Deficiencies for Complete Care at Hagerstown

A list of all of the deficiencies for the facility. This includes a description, type of deficiency, incident date and when the facility reports that the incident was corrected.

Nursing Hours Analysis for Complete Care at Hagerstown

How long a nurse spends with a resident can be an important factor in their recovery. This page shows the average nursing hours spent per resident for RNs, LPNs, CNAs, PTs and all licensed staff.

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