About Willow Brooke Ct Skilled Care Ctr at Heron Point
Willow Brooke Ct Skilled Care Ctr At Heron Point, located in CHESTERTOWN, MD, is a non-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose Willow Brooke Ct Skilled Care Ctr at Heron Point
- High Quality Care: With a 5-star CMS rating, this facility demonstrates high standards.
- Top Ranked: Ranked #2 out of 23 facilities within 25 miles.
Key Performance Indicators
- CMS Overall Rating 5 Stars
- Nursing Hours 3.48 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the ACTS RETIREMENT-LIFE COMMUNITIES network. This chain operates 27 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Willow Brooke Ct Skilled Care Ctr at Heron Point provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 5 |
|
| Health Inspection | 5 |
|
| Quality Measures | Not Rated | |
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 16 | Dec 11, 2025 |
| Weighted Average | 29 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | N/A |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | N/A |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | N/A |
| Percentage of long-stay residents who lose too much weight (QM404) | N/A |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | N/A |
| Percentage of long-stay residents with a urinary tract infection (QM407) | N/A |
| Percentage of long-stay residents who have depressive symptoms (QM408) | N/A |
| Percentage of long-stay residents who were physically restrained (QM409) | N/A |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | N/A |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | N/A |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 100.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | N/A |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | N/A |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | N/A |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | N/A |
| Percentage of long-stay residents with pressure ulcers (QM479) | N/A |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | N/A |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | N/A |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 1 complaint
- 2024: 4 complaints
- Total: 5 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 08, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Apr 08, 2024 | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. |
| Apr 08, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Apr 08, 2024 | Respond appropriately to all alleged violations. |
| Jul 13, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
Nearby Hospitals
UMD UPPER CHESAPEAKE MEDICAL CENTER
BEL AIR, MD
MEDSTAR FRANKLIN SQUARE MEDICAL CENTER
ROSEDALE, MD
UNIVERSITY OF MD SHORE MEDICAL CTR AT CHESTERTOWN
CHESTERTOWN, MD
VA MARYLAND HEALTHCARE SYSTEM - PERRY POINT
PERRY POINT, MD
UM UPPER CHESAPEAKE BEHAVIORAL HEALTH PAVILION AT
ABERDEEN, MD
Owner & Operator Information
Business Entity
ACTS COMMUNITIES OF MARYLAND, INC.
Ownership Structure
Management & Direction
- ACTS COMMUNITIES OF MARYLAND INC. ADP OF THE SNF
- ACTS COMMUNITIES OF MARYLAND INC. OPERATIONAL/MANAGERIAL CONTROL
- ACTS MANAGEMENT SERVICES INC. OPERATIONAL/MANAGERIAL CONTROL
- ACTS MANAGEMENT SERVICES INC. ADP OF THE SNF
- ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT LLC OPERATIONAL/MANAGERIAL CONTROL
- ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT LLC ADP OF THE SNF
- SUSAN AHERN CORPORATE OFFICER
- SUSAN AHERN OPERATIONAL/MANAGERIAL CONTROL
- SUSAN AHERN ADP OF THE SNF
- BAKER TILLY US LLP ADP OF THE SNF
- KAREN CHRISTIANSEN CORPORATE OFFICER
- KAREN CHRISTIANSEN ADP OF THE SNF
- KAREN CHRISTIANSEN CORPORATE DIRECTOR
- KAREN CHRISTIANSEN OPERATIONAL/MANAGERIAL CONTROL
- HAROLD DETWEILER CORPORATE DIRECTOR
- ANNE FORREST CORPORATE DIRECTOR
- GLENN FOX OPERATIONAL/MANAGERIAL CONTROL
- GLENN FOX ADP OF THE SNF
- GLENN FOX CORPORATE OFFICER
- GERALD GRANT OPERATIONAL/MANAGERIAL CONTROL
- GERALD GRANT ADP OF THE SNF
- GERALD GRANT CORPORATE DIRECTOR
- GERALD GRANT CORPORATE OFFICER
- JONATHAN GRANT ADP OF THE SNF
- JONATHAN GRANT CORPORATE OFFICER
- JONATHAN GRANT OPERATIONAL/MANAGERIAL CONTROL
- MICHAEL KELLY CORPORATE DIRECTOR
- KINAN KNAISH ADP OF THE SNF
- STELLAH KURZ ADP OF THE SNF
- STELLAH KURZ OPERATIONAL/MANAGERIAL CONTROL
- DANIEL LAWSON CORPORATE DIRECTOR
- ANNE NEARY CORPORATE DIRECTOR
- ELLEN PAQUETTE CORPORATE DIRECTOR
- U.S. BANK ADP OF THE SNF
- U.S. BANK TRUSTEE OF THE SNF
- PEGGY VALDIVIA ADP OF THE SNF
- PEGGY VALDIVIA OPERATIONAL/MANAGERIAL CONTROL
- PEGGY VALDIVIA CORPORATE OFFICER
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Future Care Chesapeake | N/A | 5 |
| Willow Brooke Ct Skilled Care Ctr at Heron Point | N/A | 5 |
| Complete Care at Annapolis | N/A | 5 |
| Sterling Care Forest Hill | N/A | 5 |
| Resorts at Chester River Manor Corp | N/A | 4 |
| Autumn Lake Healthcare at Riverview | N/A | 5 |
| Citizens Care Center | N/A | 5 |
| Lorien Nsg and Rehab Ctr Belair | N/A | 4 |
| Sterling Care Riverside | N/A | 5 |
| Franklin Woods Center | N/A | 3 |
Related Analysis
Best Nursing Homes in CHESTERTOWN, MD
Compare Willow Brooke Ct Skilled Care Ctr at Heron Point to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Willow Brooke Ct Skilled Care Ctr at Heron Point directly at 4107787300. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.