About Complete Care at Heritage LLC
Complete Care At Heritage Llc, located in DUNDALK, MD, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Complete Care at Heritage LLC
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.33 hrs
- Safety Record Issues
Chain Affiliations & Network
This facility is part of the COMPLETE CARE network. This chain operates 85 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Complete Care at Heritage LLC provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 1 |
|
| Quality Measures | 5 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 128 | Sep 16, 2025 |
| Weighted Average | 206 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 19.6% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 5.9% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.5% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.8% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 16.3% |
| Percentage of long-stay residents who lose too much weight (QM404) | 7.3% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.3% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.6% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 24.4% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.2% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 97.2% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 56.3% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.5% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 19.9% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 15.8% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 63.3% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 23.6% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 8.8% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 13 complaints
- 2025: 4 complaints
- 2026: 5 complaints
- Total: 22 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 31, 2026 | Ensure each resident receives an accurate assessment. |
| Mar 31, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Mar 31, 2026 | Provide safe and appropriate respiratory care for a resident when needed. |
| Mar 31, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Oct 29, 2025 | Provide safe, appropriate pain management for a resident who requires such services. |
| Oct 29, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Oct 29, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| May 02, 2025 | Ensure that residents are free from significant medication errors. |
| Nov 14, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Oct 06, 2023 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Oct 06, 2023 | Respond appropriately to all alleged violations. |
| Oct 06, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Oct 06, 2023 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| Oct 06, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Oct 06, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Oct 06, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 06, 2023 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| Oct 06, 2023 | Ensure that residents are free from significant medication errors. |
| Oct 06, 2023 | Develop, implement, and/or maintain an effective training program for all new and existing staff members. |
| Oct 06, 2023 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. |
| Oct 06, 2023 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. |
| Jun 21, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
Nearby Hospitals
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UMD UPPER CHESAPEAKE MEDICAL CENTER
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VA MARYLAND HEALTHCARE SYSTEM - BALTIMORE
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LUMINIS HEALTH ANNE ARUNDEL MEDICAL CENTER, INC
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ADVENTIST HEALTHCARE WHITE OAK MEDICAL CENTER
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JOHNS HOPKINS HOWARD COUNTY MEDICAL CENTER
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JOHNS HOPKINS BAYVIEW MEDICAL CENTER
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SINAI HOSPITAL OF BALTIMORE
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UNIVERSITY OF MARYLAND MEDICAL CENTER
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MERCY MEDICAL CENTER INC
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SAINT AGNES HOSPITAL
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MEDSTAR GOOD SAMARITAN HOSPITAL
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MEDSTAR FRANKLIN SQUARE MEDICAL CENTER
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UNIVERSITY OF MD MEDICAL CENTER MIDTOWN CAMPUS
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MEDSTAR HARBOR HOSPITAL
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JOHNS HOPKINS HOSPITAL, THE
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UNIVERSITY OF MD BALTIMORE WASHINGTON MEDICAL CENTER
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GREATER BALTIMORE MEDICAL CENTER
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Owner & Operator Information
Business Entity
COMPLETE CARE AT HERITAGE LLC
Ownership Structure
- PC MD OPCOS LLC Direct: 100%
- PC WTA OPCO HOLDCO LLC Indirect
- SMS 2021 TRUST Indirect
Management & Direction
- NISANEL SILVERBERG W-2 MANAGING EMPLOYEE
- NISANEL SILVERBERG CORPORATE OFFICER
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Ginger Cove | N/A | 4 |
| Riderwood Village | N/A | 5 |
| Future Care Chesapeake | N/A | 5 |
| Roland Park Place | N/A | 5 |
| North Oaks Communities | N/A | 5 |
| Sacred Heart Home Inc | N/A | 5 |
| Lorien Bulle Rock | N/A | 5 |
| The Hsc Pediatric Skilled Nursing Facility | N/A | 4 |
| Broadmead | N/A | 5 |
| Transitional Care Services at Mercy Medical Center | N/A | 5 |
Related Analysis
Best Nursing Homes in DUNDALK, MD
Compare Complete Care at Heritage LLC to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Complete Care at Heritage LLC directly at 4102826310. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.