About Waterville Center For Health and Rehab
Waterville Center For Health And Rehab, located in WATERVILLE, ME, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Waterville Center For Health and Rehab
- More Nursing Time: Staff spends 4.52 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 4.52 hrs
- Safety Record Clean
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Waterville Center For Health and Rehab provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 1 |
|
| Quality Measures | 2 |
|
| Staffing | 5 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 80 | Aug 28, 2025 |
| Weighted Average | 233 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 11.5% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 23.9% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.5% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 3.8% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 29.2% |
| Percentage of long-stay residents who lose too much weight (QM404) | 8.9% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 2.2% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 4.7% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 5.8% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 5.7% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 94.6% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 65.3% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.3% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 30.0% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 30.5% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 90.4% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 66.2% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.0% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 28.5% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 21.4% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 28 complaints
- 2025: 5 complaints
- 2026: 1 complaint
- Total: 34 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Feb 20, 2026 | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| Oct 06, 2025 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. |
| Oct 06, 2025 | PASARR screening for Mental disorders or Intellectual Disabilities |
| Oct 06, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Oct 06, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Mar 26, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Nov 07, 2024 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Nov 07, 2024 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| Nov 07, 2024 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Nov 07, 2024 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| Nov 07, 2024 | Notify the resident or the resident?s representative in writing how long the nursing home will hold the resident?s bed in cases of transfer to a hospital or therapeutic leave. |
| Nov 07, 2024 | PASARR screening for Mental disorders or Intellectual Disabilities |
| Nov 07, 2024 | Honor each resident's preferences, choices, values and beliefs. |
| Nov 07, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Nov 07, 2024 | Provide safe and appropriate respiratory care for a resident when needed. |
| Nov 07, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Nov 07, 2024 | Observe each nurse aide's job performance and give regular training. |
| Nov 07, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Nov 07, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Nov 07, 2024 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Nov 07, 2024 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. |
| Nov 07, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Nov 07, 2024 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. |
| Nov 07, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Nov 07, 2024 | Provide and implement an infection prevention and control program. |
| Nov 07, 2024 | Honor the resident's right to manage his or her financial affairs. |
| Nov 07, 2024 | Conduct mandatory training, for all staff, on the facility?s Quality Assurance and Performance Improvement Program. |
| Nov 07, 2024 | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| Nov 07, 2024 | Keep all essential equipment working safely. |
| Nov 07, 2024 | Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents. |
| Nov 07, 2024 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. |
| Sep 17, 2024 | Respond appropriately to all alleged violations. |
| Sep 17, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Sep 17, 2024 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
Nearby Hospitals
NORTHERN LIGHT SEBASTICOOK VALLEY HOSPITAL
PITTSFIELD, ME
REDINGTON FAIRVIEW GENERAL HOSPITAL
SKOWHEGAN, ME
MAINE GENERAL MEDICAL CENTER
AUGUSTA, ME
TOGUS VA MEDICAL CENTER
AUGUSTA, ME
RIVERVIEW PSYCHIATRIC CENTER
AUGUSTA, ME
Owner & Operator Information
Business Entity
WATERVILLE CENTER FOR HEALTH AND REHAB LLC
Ownership Structure
- BSD ME 26 LLC Direct: 50%
- IKE AKIKO Direct: 50%
Management & Direction
- MICHAEL BIDERMAN OPERATIONAL/MANAGERIAL CONTROL
- DIANE SINCLAIR W-2 MANAGING EMPLOYEE
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Mainegeneral Rehab and Long Term Care - Glenridge | N/A | 5 |
| Maine Veterans Home - Augusta | N/A | 5 |
| Sanfield Rehab and Living Center | N/A | 5 |
| Mainegeneral Rehab and Long Term Care - Gray Birch | N/A | 4 |
| Augusta Center For Health and Rehabilitation, LLC | N/A | 4 |
| Cedar Ridge Center | N/A | 2 |
| Lakewood A Continuing Care Center | N/A | 1 |
| Maplecrest Rehab and Living Center | N/A | 1 |
| Woodlawn Rehabilitation and Nursing Center | N/A | 2 |
| Oak Grove Center | N/A | 1 |
Related Analysis
Best Nursing Homes in WATERVILLE, ME
Compare Waterville Center For Health and Rehab to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Waterville Center For Health and Rehab directly at 2078730705. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.