About Springbrook Center
Springbrook Center, located in WESTBROOK, ME, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Springbrook Center
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.66 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the GENESIS HEALTHCARE network. This chain operates 187 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Springbrook Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 1 |
|
| Quality Measures | 5 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 168 | Jul 19, 2024 |
| Weighted Average | 143 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 16.3% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 7.9% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.0% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.9% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 12.3% |
| Percentage of long-stay residents who lose too much weight (QM404) | 1.6% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.5% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.6% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 24.7% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.2% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 95.1% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 76.2% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.8% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 15.7% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 12.3% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 98.9% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 73.9% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.9% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 26.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 36.3% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 8 complaints
- 2025: 5 complaints
- Total: 13 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Dec 09, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Dec 09, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Nov 13, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Sep 11, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jun 04, 2025 | Ensure that residents are free from significant medication errors. |
| Sep 02, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| May 28, 2024 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| Apr 01, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 01, 2024 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Feb 16, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jan 17, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jan 17, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Jan 17, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
Nearby Hospitals
MAINEHEALTH MID COAST HOSPITAL
BRUNSWICK, ME
NORTHERN LIGHT MERCY HOSPITAL
PORTLAND, ME
MAINEHEALTH MAINE MEDICAL CENTER
PORTLAND, ME
MAINEHEALTH BEHAVIORAL HEALTH AT SPRING HARBOR
WESTBROOK, ME
Owner & Operator Information
Business Entity
WESTBROOK OPERATIONS, LLC
Ownership Structure
- GENESIS HEALTHCARE LLC Indirect
- GENESIS HEALTHCARE OF MAINE LLC Direct: 100%
Management & Direction
- MICHAEL BERG CORPORATE OFFICER
- LAURA BRIDGEFORD CORPORATE OFFICER
- AVI MENDELSON CORPORATE OFFICER
- DIANE MORRIS OPERATIONAL/MANAGERIAL CONTROL
- DIANE MORRIS ADP OF THE SNF
- DAVID POLISNER OPERATIONAL/MANAGERIAL CONTROL
- DAVID POLISNER ADP OF THE SNF
- EMILY SAUCIER OPERATIONAL/MANAGERIAL CONTROL
- EMILY SAUCIER ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Maine Veterans Home - Scarborough | N/A | 4 |
| Pinnacle Health and Rehab at Sanford | N/A | 5 |
| Mid Coast Senior Health Center | N/A | 5 |
| St Andre Health Care Facility | N/A | 5 |
| Summer Commons | N/A | 4 |
| Piper Shores | N/A | 5 |
| Seaside Nursing and Retirement Home | N/A | 4 |
| Barron Center | N/A | 4 |
| Cedars Nursing Care Center | N/A | 4 |
| Horizons Living and Rehab Center | N/A | 4 |
Related Analysis
Best Nursing Homes in WESTBROOK, ME
Compare Springbrook Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Springbrook Center directly at 2078561230. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.