About Village Health Care at The Glen
Village Health Care At The Glen, located in Shreveport, LA, is a non-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose Village Health Care at The Glen
- More Nursing Time: Staff spends 4.63 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 4.63 hrs
- Safety Record Issues
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Village Health Care at The Glen provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 3 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 88 | May 15, 2025 |
| Weighted Average | 82 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 21.7% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 12.7% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.2% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.7% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 31.3% |
| Percentage of long-stay residents who lose too much weight (QM404) | 3.3% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.2% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.9% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 1.3% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.2% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 58.6% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 75.6% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.1% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 41.7% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 26.9% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 88.4% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 52.3% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.7% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 14.2% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 18.5% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 6 complaints
- 2025: 1 complaint
- 2026: 3 complaints
- Total: 10 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 24, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Apr 24, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jan 22, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Mar 27, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Oct 04, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Oct 04, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 19, 2024 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| Aug 02, 2024 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| Jun 13, 2024 | Provide safe, appropriate pain management for a resident who requires such services. |
| Jan 31, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
Nearby Hospitals
OCHSNER LSU HEALTH SHREVEPORT
SHREVEPORT, LA
OCHSNER LSU HEALTH SHREVEPORT-ST MARY MEDICAL CENT
SHREVEPORT, LA
OVERTON BROOKS VA MEDICAL CENTER (SHREVEPORT)
SHREVEPORT, LA
CHRISTUS SHREVEPORT-BOSSIER HEALTH SYSTEM
SHREVEPORT, LA
WILLIS KNIGHTON MEDICAL CENTER
SHREVEPORT, LA
SPECIALISTS HOSPITAL SHREVEPORT
SHREVEPORT, LA
INTENSIVE SPECIALTY HOSPITAL
SHREVEPORT, LA
BRENTWOOD HOSPITAL
SHREVEPORT, LA
RED RIVER BEHAVIORAL CENTER, LLC
BOSSIER CITY, LA
PHYSICIANS BEHAVIORAL HOSPITAL
SHREVEPORT, LA
LOUISIANA BEHAVIORAL HEALTH
SHREVEPORT, LA
Owner & Operator Information
Business Entity
THE GLEN RETIREMENT SYSTEM
Ownership Structure
- THE GLEN RETIREMENT SYSTEM Direct: 100%
Management & Direction
- MICHAEL BOLTON CORPORATE DIRECTOR
- MICHAEL BOLTON ADP OF THE SNF
- DEE BURNS OPERATIONAL/MANAGERIAL CONTROL
- DEE BURNS ADP OF THE SNF
- DEE BURNS CORPORATE OFFICER
- NOREEN DOCKENDORF ADP OF THE SNF
- NOREEN DOCKENDORF CORPORATE DIRECTOR
- JEANNE FULLER ADP OF THE SNF
- JEANNE FULLER CORPORATE DIRECTOR
- MICHELLE GREER ADP OF THE SNF
- ROBERT HERNANDEZ ADP OF THE SNF
- CHERYL MCGOWEN ADP OF THE SNF
- CHERYL MCGOWEN CORPORATE DIRECTOR
- BARBARA RICE ADP OF THE SNF
- BARBARA RICE CORPORATE DIRECTOR
- MARLA SIMMONS CORPORATE DIRECTOR
- MARLA SIMMONS ADP OF THE SNF
- BARBARA TERRY CORPORATE DIRECTOR
- BARBARA TERRY ADP OF THE SNF
- THE GLEN RETIREMENT SYSTEM ADP OF THE SNF
- THE GLEN RETIREMENT SYSTEM OPERATIONAL/MANAGERIAL CONTROL
- ALLISON WASHINGTON CORPORATE DIRECTOR
- ALLISON WASHINGTON ADP OF THE SNF
- MARTI WESTMORELAND CORPORATE DIRECTOR
- MARTI WESTMORELAND ADP OF THE SNF
- CYNTHIA WILLIAMS ADP OF THE SNF
- CYNTHIA WILLIAMS CORPORATE DIRECTOR
- DEBRA WILLIAMS OPERATIONAL/MANAGERIAL CONTROL
- DEBRA WILLIAMS ADP OF THE SNF
- DEBRA WILLIAMS CORPORATE OFFICER
- JOANN WILLIAMS CORPORATE DIRECTOR
- JOANN WILLIAMS ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Heritage Manor of Stratmore Nursing and Rehab Ctr | N/A | 5 |
| Cornerstone Post Acute Care of Bossier | N/A | 5 |
| Willis-Knighton Extended Care Center | N/A | 4 |
| Northwest Louisiana Veterans Home | N/A | 4 |
| Harmony House Nursing and Rehabilitation Center, I | N/A | 4 |
| Old Brownlee Community Care Center | N/A | 5 |
| Live Oak | N/A | 4 |
| Progressive Care Center | N/A | 3 |
| Mansfield Nursing Center | N/A | 4 |
| Booker T.Washington Skilled Nursing and Rehabilita | N/A | 2 |
Related Analysis
Best Nursing Homes in Shreveport, LA
Compare Village Health Care at The Glen to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Village Health Care at The Glen directly at 3182133500. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.