About Highland Place Rehab and Nursing Center
Highland Place Rehab And Nursing Center, located in Shreveport, LA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Highland Place Rehab and Nursing Center
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.00 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the WELLINGTON HEALTH CARE SERVICES network. This chain operates 14 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Highland Place Rehab and Nursing Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 1 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 172 | Jul 24, 2025 |
| Weighted Average | 251 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 35.9% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 14.2% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.8% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.9% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 13.5% |
| Percentage of long-stay residents who lose too much weight (QM404) | 9.2% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 3.3% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 4.7% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.2% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 34.4% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 46.5% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 4.1% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 17.5% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 13.9% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 40.7% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 15.8% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 10.8% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 22.6% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 19.0% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 13 complaints
- 2025: 17 complaints
- 2026: 3 complaints
- Total: 33 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jan 06, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jan 06, 2026 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| Jan 06, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Aug 31, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Aug 31, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Aug 31, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Aug 31, 2025 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| Aug 31, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| May 09, 2025 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| May 09, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| May 09, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Mar 06, 2025 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Mar 06, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Mar 06, 2025 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. |
| Mar 06, 2025 | Provide safe, appropriate pain management for a resident who requires such services. |
| Mar 06, 2025 | Respond appropriately to all alleged violations. |
| Mar 06, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Mar 06, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Feb 11, 2025 | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| Feb 11, 2025 | Meet requirements for the use and maintenance of medical gas equipment. |
| Dec 31, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Oct 28, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Oct 28, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Sep 20, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Sep 20, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Sep 20, 2024 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Sep 20, 2024 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. |
| Sep 05, 2024 | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. |
| Apr 19, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Apr 19, 2024 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| Apr 17, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Feb 11, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Feb 11, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
Nearby Hospitals
OCHSNER LSU HEALTH SHREVEPORT
SHREVEPORT, LA
OCHSNER LSU HEALTH SHREVEPORT-ST MARY MEDICAL CENT
SHREVEPORT, LA
OVERTON BROOKS VA MEDICAL CENTER (SHREVEPORT)
SHREVEPORT, LA
CHRISTUS SHREVEPORT-BOSSIER HEALTH SYSTEM
SHREVEPORT, LA
WILLIS KNIGHTON MEDICAL CENTER
SHREVEPORT, LA
SPECIALISTS HOSPITAL SHREVEPORT
SHREVEPORT, LA
INTENSIVE SPECIALTY HOSPITAL
SHREVEPORT, LA
BRENTWOOD HOSPITAL
SHREVEPORT, LA
RED RIVER BEHAVIORAL CENTER, LLC
BOSSIER CITY, LA
PHYSICIANS BEHAVIORAL HOSPITAL
SHREVEPORT, LA
LOUISIANA BEHAVIORAL HEALTH
SHREVEPORT, LA
Owner & Operator Information
Business Entity
IRVING PLACE ASSOCIATES LP
Ownership Structure
- JAMES ANDREWS Indirect
- ANDWELL INVESTMENTS LLC Indirect
- WELLINGTON HEALTHCARE SERVICES LP Direct: 100%
Management & Direction
- JAMES ANDREWS CORPORATE DIRECTOR
- JAMES ANDREWS CORPORATE OFFICER
- JAMES ANDREWS OPERATIONAL/MANAGERIAL CONTROL
- TERESA BAILEY W-2 MANAGING EMPLOYEE
- MOSHE KELMAN CORPORATE OFFICER
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Heritage Manor of Stratmore Nursing and Rehab Ctr | N/A | 5 |
| Willis-Knighton Extended Care Center | N/A | 4 |
| Cornerstone Post Acute Care of Bossier | N/A | 5 |
| Northwest Louisiana Veterans Home | N/A | 4 |
| Harmony House Nursing and Rehabilitation Center, I | N/A | 4 |
| Old Brownlee Community Care Center | N/A | 5 |
| Live Oak | N/A | 4 |
| Progressive Care Center | N/A | 3 |
| Heritage Manor West | N/A | 3 |
| Heritage Manor South | N/A | 4 |
Related Analysis
Best Nursing Homes in Shreveport, LA
Compare Highland Place Rehab and Nursing Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Highland Place Rehab and Nursing Center directly at 3182211983. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.