About Heritage Manor Health and Rehab
Heritage Manor Health And Rehab, located in Bossier City, LA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Heritage Manor Health and Rehab
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.19 hrs
- Safety Record Clean
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Heritage Manor Health and Rehab provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 2 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 240 | Aug 07, 2025 |
| Weighted Average | 347 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 26.8% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 14.3% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 2.0% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 3.0% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 8.6% |
| Percentage of long-stay residents who lose too much weight (QM404) | 5.1% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.4% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 4.7% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 98.1% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 12.5% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 11.2% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 30.2% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 100.0% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 6.7% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 36.1% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 2 complaints
- 2025: 17 complaints
- 2026: 8 complaints
- Total: 27 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Apr 24, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Apr 24, 2026 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| Feb 27, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Feb 06, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jan 16, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jan 16, 2026 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. |
| Jan 16, 2026 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| Jan 16, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Sep 12, 2025 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. |
| Jul 18, 2025 | Keep all essential equipment working safely. |
| Jun 19, 2025 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Jun 19, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jun 19, 2025 | Assess the resident when there is a significant change in condition |
| May 29, 2025 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| May 23, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| May 23, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| May 23, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| May 23, 2025 | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| May 23, 2025 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| May 23, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| May 23, 2025 | Provide and implement an infection prevention and control program. |
| May 08, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| May 08, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Apr 03, 2025 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| Jan 31, 2025 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. |
| Jun 08, 2024 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. |
| Jun 08, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
Nearby Hospitals
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OVERTON BROOKS VA MEDICAL CENTER (SHREVEPORT)
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CHRISTUS SHREVEPORT-BOSSIER HEALTH SYSTEM
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WILLIS KNIGHTON MEDICAL CENTER
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SPECIALISTS HOSPITAL SHREVEPORT
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INTENSIVE SPECIALTY HOSPITAL
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BRENTWOOD HOSPITAL
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RED RIVER BEHAVIORAL CENTER, LLC
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PHYSICIANS BEHAVIORAL HOSPITAL
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LOUISIANA BEHAVIORAL HEALTH
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Owner & Operator Information
Business Entity
2575 AIRLINE DRIVE OPCO LLC
Ownership Structure
- AIRLINE DRIVE BOSSIER LLC Direct: 100%
- DOODLE LA HOLDINGS LLC Indirect
- RAIZY FRANKEL Indirect
- SHLOMO MUSHELL Indirect
- RMG ENTERPRISES SOLUTIONS INC. Indirect
Management & Direction
- PAT BASS CONTRACTED MANAGING EMPLOYEE
- GARY MIZE W-2 MANAGING EMPLOYEE
- SHLOMO MUSHELL CORPORATE OFFICER
- SHLOMO MUSHELL OPERATIONAL/MANAGERIAL CONTROL
- PELICAN CARE GROUP LLC OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Heritage Manor of Stratmore Nursing and Rehab Ctr | N/A | 5 |
| Willis-Knighton Extended Care Center | N/A | 4 |
| Cornerstone Post Acute Care of Bossier | N/A | 5 |
| Northwest Louisiana Veterans Home | N/A | 4 |
| Harmony House Nursing and Rehabilitation Center, I | N/A | 4 |
| Vivian Healthcare Center | N/A | 4 |
| Old Brownlee Community Care Center | N/A | 5 |
| Ringgold Nursing and Rehabilitation Center, LLC | N/A | 4 |
| Live Oak | N/A | 4 |
| Progressive Care Center | N/A | 3 |
Related Analysis
Best Nursing Homes in Bossier City, LA
Compare Heritage Manor Health and Rehab to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Heritage Manor Health and Rehab directly at 3187467466. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.