About Chateau Living Center
Chateau Living Center, located in KENNER, LA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Chateau Living Center
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 3.04 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the PLANTATION MANAGEMENT COMPANY network. This chain operates 16 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Chateau Living Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 1 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 76 | Jul 23, 2025 |
| Weighted Average | 123 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 21.0% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 16.2% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 3.5% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 4.0% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 14.6% |
| Percentage of long-stay residents who lose too much weight (QM404) | 9.2% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.8% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.3% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 3.5% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 4.7% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 85.2% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 73.2% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 3.4% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 20.5% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 17.0% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 94.8% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 64.7% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 10.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 16.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 32.2% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 3 complaints
- 2024: 7 complaints
- 2025: 15 complaints
- 2026: 1 complaint
- Total: 26 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 13, 2026 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Oct 13, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Oct 13, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| May 10, 2025 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| May 10, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| May 10, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| May 10, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| May 10, 2025 | Make sure that a working call system is available in each resident's bathroom and bathing area. |
| Apr 20, 2025 | Provide and implement an infection prevention and control program. |
| Apr 20, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Apr 20, 2025 | Provide appropriate foot care. |
| Apr 20, 2025 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Apr 20, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Apr 20, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Feb 03, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Feb 03, 2025 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Sep 27, 2024 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. |
| Sep 27, 2024 | Provide and implement an infection prevention and control program. |
| Sep 27, 2024 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Aug 26, 2024 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. |
| Aug 26, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Aug 26, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Aug 26, 2024 | Allow residents to self-administer drugs if determined clinically appropriate. |
| Oct 16, 2023 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Oct 16, 2023 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Oct 16, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
Nearby Hospitals
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OCHSNER MEDICAL CENTER ACUTE
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ST BERNARD PARISH HOSPITAL
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OCHSNER MEDICAL CENTER-KENNER
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BEACON BEHAVIORAL HOSPITAL- NEW ORLEANS, LLC
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RIVER OAKS HOSPITAL
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ST CHARLES PARISH HOSPITAL
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Owner & Operator Information
Business Entity
CHATEAU LIVING CENTER OF KENNER, LLC
Ownership Structure
- HIGHPOINT HEALTHCARE LLC Direct: 50%
Management & Direction
- JORDAN D'ARENSBOURG W-2 MANAGING EMPLOYEE
- LORA DAVID W-2 MANAGING EMPLOYEE
- KIMBERLY DELATTE CORPORATE DIRECTOR
- HIGHPOINT HEALTHCARE LLC OPERATIONAL/MANAGERIAL CONTROL
- GENE QUIRK CORPORATE DIRECTOR
- SCOTT QUIRK CORPORATE DIRECTOR
Associated Doctors
Local Comparison
Related Analysis
Best Nursing Homes in KENNER, LA
Compare Chateau Living Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Chateau Living Center directly at 5044640604. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.