About Luther Manor at Hillcrest
Luther Manor At Hillcrest, located in Dubuque, IA, is a for-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose Luther Manor at Hillcrest
- More Nursing Time: Staff spends 4.36 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 4.36 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the SHLOMO HOFFMAN network. This chain operates 10 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Luther Manor at Hillcrest provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 2 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 132 | Feb 12, 2026 |
| Weighted Average | 115 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending May 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 33.1% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 15.3% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.4% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.5% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 27.9% |
| Percentage of long-stay residents who lose too much weight (QM404) | 5.1% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 2.3% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.7% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 15.8% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 3.1% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 41.3% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 41.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 17.4% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 22.4% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 68.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 40.9% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 30.4% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 32.4% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 3 complaints
- 2024: 1 complaint
- 2025: 5 complaints
- 2026: 5 complaints
- Total: 14 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Mar 06, 2026 | Provide and implement an infection prevention and control program. |
| Mar 06, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Mar 06, 2026 | Ensure meals and snacks are served at times in accordance with resident?s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. |
| Mar 06, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Mar 06, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Oct 24, 2025 | Ensure that residents are free from significant medication errors. |
| Oct 02, 2025 | Provide safe, appropriate pain management for a resident who requires such services. |
| Sep 01, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Jan 23, 2025 | Have a plan that describes the process for conducting QAPI and QAA activities. |
| Jan 23, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Aug 29, 2024 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| Nov 13, 2023 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| Nov 13, 2023 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Oct 10, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
Nearby Hospitals
MERCYONE DUBUQUE MEDICAL CENTER
DUBUQUE, IA
FINLEY HOSPITAL
DUBUQUE, IA
MIDWEST MEDICAL CENTER
GALENA, IL
GUTTENBERG MUNICIPAL HOSPITAL
GUTTENBERG, IA
MERCYONE DYERSVILLE MEDICAL CENTER
DYERSVILLE, IA
GRANT REGIONAL HEALTH CENTER
LANCASTER, WI
SOUTHWEST HEALTH CENTER
PLATTEVILLE, WI
Owner & Operator Information
Business Entity
HILLCREST OPCO LLC
Ownership Structure
Management & Direction
- 3131 HILLCREST PROPCO LLC ADP OF THE SNF
- KIM HARKEY ADP OF THE SNF
- KIM HARKEY OPERATIONAL/MANAGERIAL CONTROL
- JESSICA HOFFMAN INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
- MATTHEW KIRKENDALL ADP OF THE SNF
- MATTHEW KIRKENDALL OPERATIONAL/MANAGERIAL CONTROL
- LTC CONSULTING SERVICES LLC ADP OF THE SNF
- MIDWEST SNF HOLDINGS LLC ADP OF THE SNF
- ASHER PAVEL OPERATIONAL/MANAGERIAL CONTROL
- ASHER PAVEL ADP OF THE SNF
- ASHER PAVEL MANAGING CONTROL - GOVERNING BODY
- JOSHUA SHEINBEIN OPERATIONAL/MANAGERIAL CONTROL
- JOSHUA SHEINBEIN ADP OF THE SNF
- JOSHUA SHEINBEIN MANAGING CONTROL - GOVERNING BODY
- STELLAR HEALTHCARE MGMT LLC OPERATIONAL/MANAGERIAL CONTROL
- STELLAR HEALTHCARE MGMT LLC ADP OF THE SNF
- JONAH SVARC ADP OF THE SNF
- JONAH SVARC OPERATIONAL/MANAGERIAL CONTROL
- JONAH SVARC MANAGING CONTROL - GOVERNING BODY
- YY SEA FAMILY IRREVOCABLE TRUST ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Guttenberg Care Center | N/A | 5 |
| Bethany Home | N/A | 5 |
| Mercyone Dyersville Senior Care | N/A | 5 |
| Mill Valley Care Center | N/A | 5 |
| Ennoble Nursing and Rehab | N/A | 5 |
| Orchard Manor | N/A | 5 |
| Stonehill Care Center | N/A | 4 |
| Accura Healthcare of Cascade LLC | N/A | 5 |
| Mount Carmel Bluffs | N/A | 5 |
| Edenbrook of Platteville | N/A | 4 |
Related Analysis
Best Nursing Homes in Dubuque, IA
Compare Luther Manor at Hillcrest to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Luther Manor at Hillcrest directly at 5635881413. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.